answers 2025\2026 A+ Grade
Management
- correct answer The process of planning, organizing, directing, and coordinating the work within an
organization.
Leadership
- correct answer The ability to inspire others to achieve a desired outcome. Effective managers usually
possess good leadership skills. However, effective leaders are not always in a management position.
Leaders have a combination of personality traits and leadership skills. Great leaders were once thought
to be born with skills that could not be acquired. Contemporary leadership theory supports the belief
that leaders can develop the necessary skills. Leaders influence willing followers to move toward a goal.
Leaders have goals that might not reflect those of the organization.
Qualities of leaders
- correct answer Initiative.
Inspiration.
Energy.
Positive attitude.
Communication skills.
Respect.
Problem-solving and critical-thinking skills.
Leadership styles
- correct answer Authoritative.
Democratic.
Laissez-faire.
Transformational.
Transactional.
,Authoritative
- correct answer Makes decisions for the group.
Motivates by coercion.
Communication occurs down the chain of command.
Work output by staff is usually high: good for crisis situations and bureaucratic settings.
Effective for employees with little or no formal education.
Democratic
- correct answer Includes the group when decisions are made.
Motivates by supporting staff achievements.
Communication occurs up and down the chain
of command.
Work output by staff is usually of good quality: good
when cooperation and collaboration are necessary.
Laissez-faire
- correct answer Makes very few decisions, and does little planning.
Motivation is largely the responsibility of individual
staff members.
Communication occurs up and down the chain of
command and between group members.
Work output is low unless an informal leader evolves from the group.
Effective with professional employees.
Transformational leaders
- correct answer Empower followers to assume responsibility for a communal vision, and personal
development is a secondary outcome.
,Transactional leaders
- correct answer Focus on immediate problems, maintaining the status quo and using rewards to
motivate followers.
Emotional intelligence.
- correct answer The ability of an individual to perceive and manage the emotions of self and others. The
nurse must be able to perceive and understand his own emotions and the emotions of the client and
family in order to provide client-centered care
The emotionally intelligent leader
- correct answer Has insight into the emotions of members of the team.
Understands the perspective of others.
Encourages constructive criticism and is open to new ideas.
Is able to maintain focus while multitasking.
Manages emotions and channels them in a positive direction, which in turn helps the team accomplish
its goals.
Is committed to the delivery of high-quality client care.
Refrains from judgment in controversial or emotionally charged situations until facts are gathered.
Five major management functions
- correct answer Planning.
Organizing.
Staffing.
Directing.
Controlling.
Planning
- correct answer Decisions regarding what needs to be done, how it will be done, and who is going to do
it.
Organizing
- correct answer Organizational structure that determines the lines of authority, channels of
communication, and where decisions are made.
, Staffing
- correct answer Acquisition and management of adequate staff and staffing mix
Directing
- correct answer Leadership role assumed by a manager that influences and motivates staff to perform
assigned
roles.
Controlling
- correct answer Evaluation of staff performance and evaluation of unit goals to ensure identified
outcomes are being met.
Characteristics of managers
- correct answer Hold formal positions of authority and power.
Possess clinical expertise.
Network with members of the team.
Coach subordinates.
Make decisions about the function of the organization, including resources, budget, hiring, and firing.
Critical thinking skills
- correct answer Interpretation.
Analysis.
Evaluation.
Inference.
Explanation.
Critical thinking
- correct answer Reflects upon the meaning of statements, examines available data, and uses reason to
make informed decisions.
Critical thinking is necessary to reflect and evaluate from a broader scope of view.