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RWST106 - SSG (Service and Support
Guide Assessment) Questions and Correct
Answers/ Latest Update / Already Graded
After replacement of the motherboard in your Lenovo commercial or
consumer PC, you'll want to transfer the machine information and
serial number onto the new board. Where can you find the tool to
accomplish this update?
Ans: eSupport
Once a Technician has removed a defective part from a customer's
machine, it must be returned to Lenovo within ____ days of part the
shipment date.
Ans: 30 days
Which offering, available separately from Lenovo services, covers a
multitude of non-warranty accidental damage conditions that could
harm a notebook system, including drops, liquid spills, and electrical
surges
Ans: Accidental Damage Protection
All rights reserved © 2025/ 2026 |
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On a visit, a Technician repairs multiple machines at the same location,
You should only list the first machine as _____ when filling out a work
order in the Portal.
Ans: Onsite
Select all the correct steps to follow when returning parts: (Select all
that apply)
Ans: Parts must be returned within 30 days and must have no
CID. Use the original or equivalent protective packaging,
including a static shield bag. If a replacement return label is
needed, email a request to the SMSC including the wo rk order
number and the part number .
The Service Support Guide, found on the SMSC website, contains
information on: (select one)
Ans: All of the above. (Authorized service provider
requirements Labor and Travel reimbursement policy Parts
handling and return information)
What is the most common type of work order submitted?
Ans: Customer Limited Warranty
All rights reserved © 2025/ 2026 |
RWST106 - SSG (Service and Support
Guide Assessment) Questions and Correct
Answers/ Latest Update / Already Graded
After replacement of the motherboard in your Lenovo commercial or
consumer PC, you'll want to transfer the machine information and
serial number onto the new board. Where can you find the tool to
accomplish this update?
Ans: eSupport
Once a Technician has removed a defective part from a customer's
machine, it must be returned to Lenovo within ____ days of part the
shipment date.
Ans: 30 days
Which offering, available separately from Lenovo services, covers a
multitude of non-warranty accidental damage conditions that could
harm a notebook system, including drops, liquid spills, and electrical
surges
Ans: Accidental Damage Protection
All rights reserved © 2025/ 2026 |
, Page |2
On a visit, a Technician repairs multiple machines at the same location,
You should only list the first machine as _____ when filling out a work
order in the Portal.
Ans: Onsite
Select all the correct steps to follow when returning parts: (Select all
that apply)
Ans: Parts must be returned within 30 days and must have no
CID. Use the original or equivalent protective packaging,
including a static shield bag. If a replacement return label is
needed, email a request to the SMSC including the wo rk order
number and the part number .
The Service Support Guide, found on the SMSC website, contains
information on: (select one)
Ans: All of the above. (Authorized service provider
requirements Labor and Travel reimbursement policy Parts
handling and return information)
What is the most common type of work order submitted?
Ans: Customer Limited Warranty
All rights reserved © 2025/ 2026 |
