NR 222 Final Exam UPDATED ACTUAL Questions and
CORRECT Answers
Levels of communication- Self- Talk -Inner thoughts
INTRApersonal -Influence perceptions, behaviors, self-esteem
-Positive self-talk
Levels of Communication: INTERpersonal -Equal partner
-Responses may be unexpected
-Consider individual communication needs
- Non-verbal communication - Congruent
-Provide privacy
Levels of communication- small group -Small group of people
-Goal-orientated
-understand group dynamics
-Organized, concise, complete
Levels of communication- Public -Large audience
-goal orientated
- Requires special adaptations/skill
Levels of communication- Electronic -Technology used to build relationships
-Secure messaging important
- Convenient, quiet
Types of communication- Verbal -Vocabulary
-Denotative (internal definition) & Connotative (cultural meaning) Meaning
-Pacing- spacing of questions to give patient time to think
-Intonation- Tone of voice
-Clarity & Brevity- use appropriate words that are clear for patient.
-Timing & Relevance- Proper time to give specific information and appropriate
information for the situation.
Verbal communication skills -Avoid distractions
- Listen carefully
- Do not interrupt speaker
-Be clear while speaking
-Maintain eye contact
-Focus on the non-verbal communication cues
-Be confident
- Be open-minded
-Be a soft spoken person
-Represent the information in short
, Types of communication- Non-Verbal -Posture and gait
-appearance
-Facial expression
-gestures
-personal space
-eye contact
-sounds
Zones of personal space -Intimate Distance (0-18")
-Personal Distance (18"-4')
-Social Distance (4'-12')
-Public Distance (12'+)
Consent Zones Shoulders, hands, and feet
Vulnerable Zones face, neck, front of body
Therapeutic Communication Essential attribute of professional nursing practice
-Required to build a therapeutic relationship
-Purposeful use of communication
-Enables to build and maintain helping relationships with patients, families, and
multidisciplinary health care team members
-Patient-centered
-Planned
-Goal directed
(expectations)
-Boundaries
Phase of a Therapeutic Relationship 1. Pre-orientation
2. Orientation
3. Working Phase
4. Termination
Pre-Orientation Learning about the patient, collecting data.
Have not met the patient yet
Orientation Meet and greet patient, Introduction.
Working Problem solving, working together, teach client
Termination Summary of WORKING phase. NO new information
CORRECT Answers
Levels of communication- Self- Talk -Inner thoughts
INTRApersonal -Influence perceptions, behaviors, self-esteem
-Positive self-talk
Levels of Communication: INTERpersonal -Equal partner
-Responses may be unexpected
-Consider individual communication needs
- Non-verbal communication - Congruent
-Provide privacy
Levels of communication- small group -Small group of people
-Goal-orientated
-understand group dynamics
-Organized, concise, complete
Levels of communication- Public -Large audience
-goal orientated
- Requires special adaptations/skill
Levels of communication- Electronic -Technology used to build relationships
-Secure messaging important
- Convenient, quiet
Types of communication- Verbal -Vocabulary
-Denotative (internal definition) & Connotative (cultural meaning) Meaning
-Pacing- spacing of questions to give patient time to think
-Intonation- Tone of voice
-Clarity & Brevity- use appropriate words that are clear for patient.
-Timing & Relevance- Proper time to give specific information and appropriate
information for the situation.
Verbal communication skills -Avoid distractions
- Listen carefully
- Do not interrupt speaker
-Be clear while speaking
-Maintain eye contact
-Focus on the non-verbal communication cues
-Be confident
- Be open-minded
-Be a soft spoken person
-Represent the information in short
, Types of communication- Non-Verbal -Posture and gait
-appearance
-Facial expression
-gestures
-personal space
-eye contact
-sounds
Zones of personal space -Intimate Distance (0-18")
-Personal Distance (18"-4')
-Social Distance (4'-12')
-Public Distance (12'+)
Consent Zones Shoulders, hands, and feet
Vulnerable Zones face, neck, front of body
Therapeutic Communication Essential attribute of professional nursing practice
-Required to build a therapeutic relationship
-Purposeful use of communication
-Enables to build and maintain helping relationships with patients, families, and
multidisciplinary health care team members
-Patient-centered
-Planned
-Goal directed
(expectations)
-Boundaries
Phase of a Therapeutic Relationship 1. Pre-orientation
2. Orientation
3. Working Phase
4. Termination
Pre-Orientation Learning about the patient, collecting data.
Have not met the patient yet
Orientation Meet and greet patient, Introduction.
Working Problem solving, working together, teach client
Termination Summary of WORKING phase. NO new information
