PRIMARY SERVICE PROVIDERS
QUESTIONS & VERIFIED CORRECT
ANSWERS
Primary Service Providers - Correct Answer ✔✔ Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests.
Secondary Service Providers - Correct Answer ✔✔ Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests.
Duty Of Care - Correct Answer ✔✔ Responsibility to your customers to make sure
liquor is sold or served in a safe and responsible way. You must make sure that no one
is hurt because of the way you've done your job.