PRO SERVE AGLC EXAM QUESTIONS
& ELABORATED COMPLETE
SOLUTIONS PASSED 100%
licensed premises - Correct Answer ✔✔ owners responsible for directly managing a
licensed premise, their managers and supervisors
public resale - Correct Answer ✔✔ commercial and community special event licensee
managers and supervisors
security - Correct Answer ✔✔ security company owners, managers, and supervisors
who work for licensee or have contact to provide security for licensee
liquor sale - Correct Answer ✔✔ liquor store retailers or third party agents acting on
their behalf and drink ticket sellers.
liquor service - Correct Answer ✔✔ bartenders, servers, gresters, hosts, drivers,
operators, attendants.
liquor manufacturing staff and production - Correct Answer ✔✔ staff emplyed at
facilities that manufactor liquor.
primary service providers - Correct Answer ✔✔ work in positions that are connected
with liquor service, sales, or delivery. the have direct contact with costumers
secondary service providers - Correct Answer ✔✔ Do not sell or serve liquor
themselves, but they do work where liquor is sold or served. They usually do not have
direct contact with customers or guests.
duty of care - Correct Answer ✔✔ you have an obligation to ensure liquor is sold,
served or delivered in safe and responsible ways. You must make sure that no one is
hurt because of the way you've done your job.
Duty of care - Correct Answer ✔✔ When following laws and policies to do business or
have an event.
When licensee staff report a problem with someone who may be intoxicated by liquor or
a drug.
To help staff or volunteers to slow liquor service as needed, and to stop or refuse liquor
service to people who appear intoxicated.
To help staff or volunteers respond to situations caused by customers' problem behavior
or guests who may be intoxicated.
, To step in with a customer or guest who appears intoxicated but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
Duty of care for workers - Correct Answer ✔✔ A customer or guest appears intoxicated
when entering your place of work or the special event you're volunteering at.
You have to stop or refuse liquor service to a customer or guest.
A customer who appears intoxicated leaves your place of work or special event.
A guest who appears intoxicated tries to buy liquor or asks another guest to buy or
order liquor after service was stopped.
When a young-looking guest asks for a drink or drink ticket, tries to buy liquor, or
accepts delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place
of work.
You can exercise duty of care to your customers by: - Correct Answer ✔✔ preventing
them from getting intoxicated and
keeping them safe from harm and preventing them from doing harm to other people.
Foreseeable harm - Correct Answer ✔✔ any sort of danger that you can reasonably
expect or imagine happening because of what is going on now.
preventing foreseeable harm as a liquor store seller - Correct Answer ✔✔ Refuse to sell
liquor to customers who appear intoxicated and try to buy more liquor.
Offer to call a taxi, sober friend of the customer or a family member to come and pick up
customers who appear intoxicated.
Call the police if a customer who seems intoxicated insists on driving. Give the model,
colour and licence plate of the vehicle, and the direction it is traveling in.
Always ask customers to show ID if they appear to be under 25 years of age. Never sell
liquor to minors or adults who you think may be buying liquor for minors.
Do not allow minors to be in a Minors Prohibited licensed area unless they are with their
parent, guardian or spouse who is over 18 years of age.
Tell your manager about any of these situations. Fill out an incident report.
preventing foreseeable harm as a manager - Correct Answer ✔✔ Make sure your
house policies show duty of care to customers, guests, staff and the general public.
Train new workers and supervise them as they work.
Always ask for ID from customers who appear to be under 25 years old.
Don't allow minors to be in a Minors Prohibited licensed area.
Support workers' decisions to stop service or say "No" to customers who do not seem
sober when they try to order or buy liquor.
Help arrange safe transportation for customers who appear to be intoxicated: call a cab,
sober friend or a family member.
Help workers respond to problem situations: a customer's behaviour is disruptive, a
customer appears intoxicated, etc.
Call the police if a customer refuses to leave your event or place of work after being
asked to do so, or if the customer becomes violent.
& ELABORATED COMPLETE
SOLUTIONS PASSED 100%
licensed premises - Correct Answer ✔✔ owners responsible for directly managing a
licensed premise, their managers and supervisors
public resale - Correct Answer ✔✔ commercial and community special event licensee
managers and supervisors
security - Correct Answer ✔✔ security company owners, managers, and supervisors
who work for licensee or have contact to provide security for licensee
liquor sale - Correct Answer ✔✔ liquor store retailers or third party agents acting on
their behalf and drink ticket sellers.
liquor service - Correct Answer ✔✔ bartenders, servers, gresters, hosts, drivers,
operators, attendants.
liquor manufacturing staff and production - Correct Answer ✔✔ staff emplyed at
facilities that manufactor liquor.
primary service providers - Correct Answer ✔✔ work in positions that are connected
with liquor service, sales, or delivery. the have direct contact with costumers
secondary service providers - Correct Answer ✔✔ Do not sell or serve liquor
themselves, but they do work where liquor is sold or served. They usually do not have
direct contact with customers or guests.
duty of care - Correct Answer ✔✔ you have an obligation to ensure liquor is sold,
served or delivered in safe and responsible ways. You must make sure that no one is
hurt because of the way you've done your job.
Duty of care - Correct Answer ✔✔ When following laws and policies to do business or
have an event.
When licensee staff report a problem with someone who may be intoxicated by liquor or
a drug.
To help staff or volunteers to slow liquor service as needed, and to stop or refuse liquor
service to people who appear intoxicated.
To help staff or volunteers respond to situations caused by customers' problem behavior
or guests who may be intoxicated.
, To step in with a customer or guest who appears intoxicated but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
Duty of care for workers - Correct Answer ✔✔ A customer or guest appears intoxicated
when entering your place of work or the special event you're volunteering at.
You have to stop or refuse liquor service to a customer or guest.
A customer who appears intoxicated leaves your place of work or special event.
A guest who appears intoxicated tries to buy liquor or asks another guest to buy or
order liquor after service was stopped.
When a young-looking guest asks for a drink or drink ticket, tries to buy liquor, or
accepts delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place
of work.
You can exercise duty of care to your customers by: - Correct Answer ✔✔ preventing
them from getting intoxicated and
keeping them safe from harm and preventing them from doing harm to other people.
Foreseeable harm - Correct Answer ✔✔ any sort of danger that you can reasonably
expect or imagine happening because of what is going on now.
preventing foreseeable harm as a liquor store seller - Correct Answer ✔✔ Refuse to sell
liquor to customers who appear intoxicated and try to buy more liquor.
Offer to call a taxi, sober friend of the customer or a family member to come and pick up
customers who appear intoxicated.
Call the police if a customer who seems intoxicated insists on driving. Give the model,
colour and licence plate of the vehicle, and the direction it is traveling in.
Always ask customers to show ID if they appear to be under 25 years of age. Never sell
liquor to minors or adults who you think may be buying liquor for minors.
Do not allow minors to be in a Minors Prohibited licensed area unless they are with their
parent, guardian or spouse who is over 18 years of age.
Tell your manager about any of these situations. Fill out an incident report.
preventing foreseeable harm as a manager - Correct Answer ✔✔ Make sure your
house policies show duty of care to customers, guests, staff and the general public.
Train new workers and supervise them as they work.
Always ask for ID from customers who appear to be under 25 years old.
Don't allow minors to be in a Minors Prohibited licensed area.
Support workers' decisions to stop service or say "No" to customers who do not seem
sober when they try to order or buy liquor.
Help arrange safe transportation for customers who appear to be intoxicated: call a cab,
sober friend or a family member.
Help workers respond to problem situations: a customer's behaviour is disruptive, a
customer appears intoxicated, etc.
Call the police if a customer refuses to leave your event or place of work after being
asked to do so, or if the customer becomes violent.
