lOMoAR cPSD| 63316909
Analyzes Complex Problems
"Six Steps to Thinking Systemically" by Michael Goodman and Richard Karash)
Case Study1 - Task 3
Step 1: Iceberg Tool
1. What are the key events in this case study?
Jamal, a skilled data analyst who has truly mastered the company's current software program.
However, his manager, Maria, is quite excited about the idea of introducing a new software
program with some fancy upgrades. Jamal and his fellow colleagues have their worries. They're
a bit nervous about how this change might affect their productivity because they'll have to
become pros with the new system. The CEO is determined to keep the company ahead of the
game by embracing the latest technology and tools that can make their clients' lives easier. The
CEO firmly believes that if they don't hop on the tech train and upgrade to a software program
that dishes out accurate data and analysis, they might start losing some valued customers.
2. What patterns do you notice in the key events of this case study?
Maria was up for the change. She couldn't hide her excitement when she talked about switching
to the new software program. To her, it was like unlocking new capabilities and making sure the
company didn't get left behind in the fast-paced world of technology. Jamal and his buddy had a
different perspective. They were a bit wary, mostly because they worried that this new software
might have a negative impact on their productivity. The CEO kept reminding everyone how
crucial it was to stay ahead in the market. This whole situation really highlighted the clash
between sticking to what's comfortable and diving headfirst into innovation to stay competitive
and meet the ever-changing demands of clients. It was clear that finding the right balance
between keeping productivity high and embracing change was the key to enhancing the
company's abilities and offering clients something even better.
3. What structure(s) explain the patterns of events in this case study?
Jamal finds it challenging and time intensive to learn new software program and is hesitant to
switching software’s. His fear is that the change will interrupt the work flow due to time required
to adapt to the new program. To maintain client satisfaction while overcoming the challenges of
learning new skills is evident to interfere with productivity. The company’s goal is to implement
new tech to enhance data analysis along with quality of service. These structures aid us in
grasping the dynamics and driving forces at play in the case study. The conflicts between the
comfort of the familiar and the allure of change, underscore the significance of maintaining
competitiveness, and emphasize the necessity of balance between enhancements and
productivity.
Step 2: “Behavior Over Time”
, lOMoAR cPSD| 63316909
Initially, Jamal will experience difficulties when learning skills required for the new software. The
graph represents his progress overtime. Though the graph shows a slow uptrend, overtime the
line will trend upwards indicating Jamal’s progress and experience while using the new
software. In due time, the line will plateau and at this point it’s evident that Jamal has mastered
the new program.
Jamal and his friends displayed significant resistance to acquiring new skills and adapting to
unfamiliar software, as shown in the graph. This initial resistance signified their discomfort with
the notion of change. However, as time goes on, their resistance gradually diminished,
indicating a growing willingness to embrace the new software and the learning process. This
transformation became clear as they began to recognize the benefits it provided.
Analyzes Complex Problems
"Six Steps to Thinking Systemically" by Michael Goodman and Richard Karash)
Case Study1 - Task 3
Step 1: Iceberg Tool
1. What are the key events in this case study?
Jamal, a skilled data analyst who has truly mastered the company's current software program.
However, his manager, Maria, is quite excited about the idea of introducing a new software
program with some fancy upgrades. Jamal and his fellow colleagues have their worries. They're
a bit nervous about how this change might affect their productivity because they'll have to
become pros with the new system. The CEO is determined to keep the company ahead of the
game by embracing the latest technology and tools that can make their clients' lives easier. The
CEO firmly believes that if they don't hop on the tech train and upgrade to a software program
that dishes out accurate data and analysis, they might start losing some valued customers.
2. What patterns do you notice in the key events of this case study?
Maria was up for the change. She couldn't hide her excitement when she talked about switching
to the new software program. To her, it was like unlocking new capabilities and making sure the
company didn't get left behind in the fast-paced world of technology. Jamal and his buddy had a
different perspective. They were a bit wary, mostly because they worried that this new software
might have a negative impact on their productivity. The CEO kept reminding everyone how
crucial it was to stay ahead in the market. This whole situation really highlighted the clash
between sticking to what's comfortable and diving headfirst into innovation to stay competitive
and meet the ever-changing demands of clients. It was clear that finding the right balance
between keeping productivity high and embracing change was the key to enhancing the
company's abilities and offering clients something even better.
3. What structure(s) explain the patterns of events in this case study?
Jamal finds it challenging and time intensive to learn new software program and is hesitant to
switching software’s. His fear is that the change will interrupt the work flow due to time required
to adapt to the new program. To maintain client satisfaction while overcoming the challenges of
learning new skills is evident to interfere with productivity. The company’s goal is to implement
new tech to enhance data analysis along with quality of service. These structures aid us in
grasping the dynamics and driving forces at play in the case study. The conflicts between the
comfort of the familiar and the allure of change, underscore the significance of maintaining
competitiveness, and emphasize the necessity of balance between enhancements and
productivity.
Step 2: “Behavior Over Time”
, lOMoAR cPSD| 63316909
Initially, Jamal will experience difficulties when learning skills required for the new software. The
graph represents his progress overtime. Though the graph shows a slow uptrend, overtime the
line will trend upwards indicating Jamal’s progress and experience while using the new
software. In due time, the line will plateau and at this point it’s evident that Jamal has mastered
the new program.
Jamal and his friends displayed significant resistance to acquiring new skills and adapting to
unfamiliar software, as shown in the graph. This initial resistance signified their discomfort with
the notion of change. However, as time goes on, their resistance gradually diminished,
indicating a growing willingness to embrace the new software and the learning process. This
transformation became clear as they began to recognize the benefits it provided.
