CMN 003V EXAM #1 QUESTIONS AND
ANSWERS GRADED A+ 2025/2026
active listening - ANS ✔✔a person's willingness and ability to hear and understand
channel - ANS ✔✔the means by which a message is communicated; a type of pathway
cognitive complexity - ANS ✔✔ability to consider a variety of explanations and understand a
given situation in multiple ways
communication competence - ANS ✔✔the ability to communicate in ways that are effective and
appropriate in a given situation
content dimension - ANS ✔✔Consists of the literal information being communicated by the
message
ex: "The printers out of paper" → there is no paper in the printer
context - ANS ✔✔the physical and psychological environment in which you message is
communicated
decode - ANS ✔✔interpreting a message
downward communication - ANS ✔✔superiors to subordinates
,dynamic - ANS ✔✔constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence - ANS ✔✔ability to understand, express, and manage emotions, and to
use emotion to facilitate thought
empathy - ANS ✔✔skill at identifying and feeling what others around you are feeling
encode - ANS ✔✔put idea into the form of language/behavior that your receiver understands
Emotional Quotient (EQ) - ANS ✔✔a person's level of emotional intelligence
ethics - ANS ✔✔guides us in judging whether something is morally right or wrong
explicit rules - ANS ✔✔someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback - ANS ✔✔a receivers various verbal and nonvberal reactions to a message
formal professional networks - ANS ✔✔generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities, and require accountability to other
network members
formality - ANS ✔✔ceremonious quality; ceremonious adherence to rules; something done just
for form's sake;
Ex. mere formality
, implicit rules - ANS ✔✔rules that almost everyone in a certain social group knows and follows
even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - ANS ✔✔consist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - ANS ✔✔structured system of symbols used for communicating meaning
lateral (horizontal) communication - ANS ✔✔among peers/colleagues with relatively equal
positions
message - ANS ✔✔verbal/nonverbal behaviors to which people give meaning
Metacommunication - ANS ✔✔communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - ANS ✔✔anything that interferes with a receivers ability to understand the message;
physical, psychological, physiological
nonverbal communication - ANS ✔✔includes behaviors and characteristics that convey meaning
without the use of words
post-trust era - ANS ✔✔people view businesses as operating against the public's best interest
and employees view leaders and colleagues skeptically
ANSWERS GRADED A+ 2025/2026
active listening - ANS ✔✔a person's willingness and ability to hear and understand
channel - ANS ✔✔the means by which a message is communicated; a type of pathway
cognitive complexity - ANS ✔✔ability to consider a variety of explanations and understand a
given situation in multiple ways
communication competence - ANS ✔✔the ability to communicate in ways that are effective and
appropriate in a given situation
content dimension - ANS ✔✔Consists of the literal information being communicated by the
message
ex: "The printers out of paper" → there is no paper in the printer
context - ANS ✔✔the physical and psychological environment in which you message is
communicated
decode - ANS ✔✔interpreting a message
downward communication - ANS ✔✔superiors to subordinates
,dynamic - ANS ✔✔constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence - ANS ✔✔ability to understand, express, and manage emotions, and to
use emotion to facilitate thought
empathy - ANS ✔✔skill at identifying and feeling what others around you are feeling
encode - ANS ✔✔put idea into the form of language/behavior that your receiver understands
Emotional Quotient (EQ) - ANS ✔✔a person's level of emotional intelligence
ethics - ANS ✔✔guides us in judging whether something is morally right or wrong
explicit rules - ANS ✔✔someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback - ANS ✔✔a receivers various verbal and nonvberal reactions to a message
formal professional networks - ANS ✔✔generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities, and require accountability to other
network members
formality - ANS ✔✔ceremonious quality; ceremonious adherence to rules; something done just
for form's sake;
Ex. mere formality
, implicit rules - ANS ✔✔rules that almost everyone in a certain social group knows and follows
even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - ANS ✔✔consist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - ANS ✔✔structured system of symbols used for communicating meaning
lateral (horizontal) communication - ANS ✔✔among peers/colleagues with relatively equal
positions
message - ANS ✔✔verbal/nonverbal behaviors to which people give meaning
Metacommunication - ANS ✔✔communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - ANS ✔✔anything that interferes with a receivers ability to understand the message;
physical, psychological, physiological
nonverbal communication - ANS ✔✔includes behaviors and characteristics that convey meaning
without the use of words
post-trust era - ANS ✔✔people view businesses as operating against the public's best interest
and employees view leaders and colleagues skeptically
