Operations Management (11th Edition) by Stevenson – Complete Test Bank and Exam Preparation Material

TEST BANK for Operations Management,
14th Editionby William J Stevenson
Chapters 1 - 19

,Table of Contents WS WS




Chapter 01 Introduction to Operations Management Chapt
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er 02 Competitiveness, Strategy, and Productivity Chapter
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03 Forecasting WS




Chapter 04 Product and Service Design Ch WS WS WS WS WS WS




apter 04S Reliability WS WS




Chapter 05 Strategic Capacity Planning for Products and Services
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Chapter 05S Decision Theory WS WS WS




Chapter 06 Process Selection and Facility Layout C
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hapter 07 Work Design and Measurement Chapter
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07S Learning Curves
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Chapter 08 Location Planning and Analysis WS WS WS WS WS WS




Chapter 08S The Transportation Model Ch WS WS WS WS WS




apter 09 Management of Quality Chapter 1
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0 Quality Control
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Chapter 10S Acceptance Sampling WS WS WS




Chapter 11 Aggregate Planning and Master Scheduling Cha
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pter 12 MRP and ERP WS WS WS WS




Chapter 13 Inventory Management Chapt WS WS WS WS




er 14 JIT and Lean Operations Chapter 14
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S Maintenance
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Chapter 15 Supply Chain Management Ch WS WS WS WS WS




apter 16 Scheduling WS WS




Chapter 17 Project Management WS WS WS

,Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management WS WS WS WS WS




Student:


1. Operations managers are responsible for assessing consumer wants and needs and selling and
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promoting the organization's goods or services.
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True False



2. Often, the collective success or failure of companies' operations functions will impact the
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ability of a nation to compete with other nations.
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True False



3. Companies are either producing goods or delivering services. This means that only one of the
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two types of operations management strategies are used.
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True False



4. Operations, marketing, and finance function independently of each other in most
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organizations.
True False



5. The greater the degree of customer involvement, the more challenging the design and
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management of operations. WS WS




True False

, 6. Goods producing organizations are not involved in service activities.
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True False



7. Service operations require additional inventory because of the unpredictability of consumer
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demand.
True False



8. The value of outputs is measured by the prices customers are willing to pay for goods or
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services.
True False



9. The use of models will guarantee the best possible decisions.
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True False



10. People who work in the field of operations should have skills that include both knowledge
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and people skills.
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True False



11. Assembly lines achieved productivity but at the expense of standard of living.
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True False



12. The operations manager has primary responsibility for making operations system design
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decisions, such as system capacity and location of facilities.
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True False



13. The word "technology" is used only to refer to "information technology".
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True False