RISE UP RETAIL FUNDAMENTALS
GLOSSARY EXAM QUESTIONS &
VERIFIED COMPLETE PASSED
AMSWERS
a positive attitude - CORRECT ANSWER Smile! Be optimistic and use positive words
like, "Yes, I'm happy to help you!" or "I assure you, I'll do my best to sort this out."
Surround yourself with other positive people. Compliment your coworkers when you see
they have done a good job.
account takeover/loyalty fraud - CORRECT ANSWER A type of ecommerce fraud in
which thieves steal customer login information and then use it to access their retailer
loyalty accounts. Once they have account access, thieves can often use customers'
loyalty points to make purchases for themselves. This type of fraud is also referred to as
loyalty fraud.
accountable - CORRECT ANSWER Means you're expected to be responsible for your
actions or decisions.
active listening - CORRECT ANSWER A structured form of listening and responding
that focuses the attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
adaptability - CORRECT ANSWER Be open to, and ready for, frequent change. Adjust
quickly to new work processes and situations.
allocation - CORRECT ANSWER Is the term for distributing merchandise from the
manufacturer to a retailer's locations, which may include stores, distribution centers and
other locations.
Americans with Disabilities Act - CORRECT ANSWER This act prohibits employers
from discriminating against qualified individuals with disabilities in job application
procedures, hiring, firing, advancement, compensation, training and other terms,
conditions and privileges of employment.
attitude - CORRECT ANSWER Is a way of thinking or feeling about something that is
usually reflected in behavior.
automated fraud - CORRECT ANSWER A type of ecommerce fraud in which cyber-
criminals either steal credit card information from customers or create programs to test
, randomly generated card numbers and CVV codes until they find a combination that
works; then bots place multiple transactions very quickly using the stolen credit card
number.
average sale - CORRECT ANSWER Is the total of all sales divided by the number of
transactions. Average sale = Total sales dollars/Total number of transactions
buying - CORRECT ANSWER The branch of retail responsible for selecting and
purchasing merchandise.
carton handling - CORRECT ANSWER Associates performing this function may work in
the Inbound dock area unloading and labeling cartons and pallets received from
manufacturers or other suppliers. They may also work in the Outbound dock area
loading cartons and pallets onto trailers that are sent to stores or other locations. They
may also move freight to other places within the building.
cash transactions - CORRECT ANSWER Cash is still a common form of payment. In
fact, about 24% of Americans use cash for all purchases. Handling cash properly is
important because there are risks involved. The most important skill to learn is making
correct change.
checks - CORRECT ANSWER Are not commonly used today, and retailers that do
accept them tend to process them as an electronic funds transfer immediately rather
than as a deposit that does not clear the bank for a few days.
closed-circuit cameras - CORRECT ANSWER Security cameras that are used to watch
areas of the store, on the sales floor and in other locations. Certain sore employees can
view the cameras' video from a private office or control room. display for fixture, locks,
cables, chains and alarms
company and store-level goals - CORRECT ANSWER All retail companies set sales
goals based on the previous year's sales and whether the business is expected to grow
or shrink at specific store locations. These estimates help determine the amount of
inventory and sales needed during the year.
company website - CORRECT ANSWER A website that represents a retailer on the
Internet. Retailer websites typically provide customers with a way to browse and
purchase products and services that the company offers along with information about
store locations and hours, career opportunities and general information about the
company.
corporation - CORRECT ANSWER A business that has shareholders through publicly-
traded stock, and usually has centralized decision-making for its multiple store
locations. Corporate-owned retailers include large chains such as Walmart, Kroger, and
Target.
GLOSSARY EXAM QUESTIONS &
VERIFIED COMPLETE PASSED
AMSWERS
a positive attitude - CORRECT ANSWER Smile! Be optimistic and use positive words
like, "Yes, I'm happy to help you!" or "I assure you, I'll do my best to sort this out."
Surround yourself with other positive people. Compliment your coworkers when you see
they have done a good job.
account takeover/loyalty fraud - CORRECT ANSWER A type of ecommerce fraud in
which thieves steal customer login information and then use it to access their retailer
loyalty accounts. Once they have account access, thieves can often use customers'
loyalty points to make purchases for themselves. This type of fraud is also referred to as
loyalty fraud.
accountable - CORRECT ANSWER Means you're expected to be responsible for your
actions or decisions.
active listening - CORRECT ANSWER A structured form of listening and responding
that focuses the attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
adaptability - CORRECT ANSWER Be open to, and ready for, frequent change. Adjust
quickly to new work processes and situations.
allocation - CORRECT ANSWER Is the term for distributing merchandise from the
manufacturer to a retailer's locations, which may include stores, distribution centers and
other locations.
Americans with Disabilities Act - CORRECT ANSWER This act prohibits employers
from discriminating against qualified individuals with disabilities in job application
procedures, hiring, firing, advancement, compensation, training and other terms,
conditions and privileges of employment.
attitude - CORRECT ANSWER Is a way of thinking or feeling about something that is
usually reflected in behavior.
automated fraud - CORRECT ANSWER A type of ecommerce fraud in which cyber-
criminals either steal credit card information from customers or create programs to test
, randomly generated card numbers and CVV codes until they find a combination that
works; then bots place multiple transactions very quickly using the stolen credit card
number.
average sale - CORRECT ANSWER Is the total of all sales divided by the number of
transactions. Average sale = Total sales dollars/Total number of transactions
buying - CORRECT ANSWER The branch of retail responsible for selecting and
purchasing merchandise.
carton handling - CORRECT ANSWER Associates performing this function may work in
the Inbound dock area unloading and labeling cartons and pallets received from
manufacturers or other suppliers. They may also work in the Outbound dock area
loading cartons and pallets onto trailers that are sent to stores or other locations. They
may also move freight to other places within the building.
cash transactions - CORRECT ANSWER Cash is still a common form of payment. In
fact, about 24% of Americans use cash for all purchases. Handling cash properly is
important because there are risks involved. The most important skill to learn is making
correct change.
checks - CORRECT ANSWER Are not commonly used today, and retailers that do
accept them tend to process them as an electronic funds transfer immediately rather
than as a deposit that does not clear the bank for a few days.
closed-circuit cameras - CORRECT ANSWER Security cameras that are used to watch
areas of the store, on the sales floor and in other locations. Certain sore employees can
view the cameras' video from a private office or control room. display for fixture, locks,
cables, chains and alarms
company and store-level goals - CORRECT ANSWER All retail companies set sales
goals based on the previous year's sales and whether the business is expected to grow
or shrink at specific store locations. These estimates help determine the amount of
inventory and sales needed during the year.
company website - CORRECT ANSWER A website that represents a retailer on the
Internet. Retailer websites typically provide customers with a way to browse and
purchase products and services that the company offers along with information about
store locations and hours, career opportunities and general information about the
company.
corporation - CORRECT ANSWER A business that has shareholders through publicly-
traded stock, and usually has centralized decision-making for its multiple store
locations. Corporate-owned retailers include large chains such as Walmart, Kroger, and
Target.
