RISE UP RETAIL FUNDAMENTALS
EXAM QUESTIONS & VERIFIED
COMPLETE SOLUTIONS ALL PASSED
Jewelry Warranty - CORRECT ANSWER Example of a SERVICE
Products - CORRECT ANSWER Items that are considered for sale in retail
A Product - CORRECT ANSWER A new refrigerator that is available for purchase
Retailer - CORRECT ANSWER A person or company that sells goods and/or services
Wholesaler - CORRECT ANSWER Buys large quantities of products from
manufacturers and distributes to retailers
Allocation - CORRECT ANSWER The distribution of merchandise from the
manufacturer to retailer
Buyer - CORRECT ANSWER A role in the retail industry responsible for selecting and
purchasing products
Picking - CORRECT ANSWER When distribution team members use replenishment to
select items for shipment
Shelf Life - CORRECT ANSWER The period of time that an item can remain available
for sale
Customer - CORRECT ANSWER People who purchase goods and services from
businesses
Omnichannel Retailing - CORRECT ANSWER customers have the opportunity to
interact with multiple channels in the retail ecosystem. Omnichannel retailing integrates
the channels, through the use of technology, to create a seamless experience.
Distribution Center - CORRECT ANSWER A large facility where manufacturers send
products to be delivered to retailers
Department Store - CORRECT ANSWER A business in the retail industry that sells a
wide range of products in different departments
, Manufacturer - CORRECT ANSWER A business responsible for the production of
finished products
Car Wash - CORRECT ANSWER An example of a retail service
Technology in Retail - CORRECT ANSWER The use of technology in store and online
to make tasks easier and faster for employers and customers
Legs - CORRECT ANSWER The part of the body that should be used most when lifting:
Keep items close to your body
Customer Service Process - CORRECT ANSWER The process of providing service to
customers, starting with greeting the customer within 30 seconds
Connecting with Customers - CORRECT ANSWER Tips for establishing a connection
with customers, such as greeting them within 30 seconds
Profit per Transaction - CORRECT ANSWER A key performance indicator that
measures the amount of profit made per sale
Performance per Location - CORRECT ANSWER A key performance indicator that
measures performance at each store location
OSHA - CORRECT ANSWER The organization that oversees and controls workplace
safety regulations
Key Performance Indicators - CORRECT ANSWER Metrics used to measure whether
sales goals are being reached
Workplace Safety - CORRECT ANSWER The prevention of injury and illness to
customers and employees: employees must be responsible when dealing with
accidents
Retailer Price - CORRECT ANSWER The process of setting the price of products by the
retailer
Supply and Demand - CORRECT ANSWER The relationship between the availability of
a product and the desire for that product
Brand - CORRECT ANSWER A company's image and reputation in the eyes of the
outside world
Customer Satisfaction - CORRECT ANSWER The level of satisfaction experienced by
customers, which can be decreased by long wait times at checkout
EXAM QUESTIONS & VERIFIED
COMPLETE SOLUTIONS ALL PASSED
Jewelry Warranty - CORRECT ANSWER Example of a SERVICE
Products - CORRECT ANSWER Items that are considered for sale in retail
A Product - CORRECT ANSWER A new refrigerator that is available for purchase
Retailer - CORRECT ANSWER A person or company that sells goods and/or services
Wholesaler - CORRECT ANSWER Buys large quantities of products from
manufacturers and distributes to retailers
Allocation - CORRECT ANSWER The distribution of merchandise from the
manufacturer to retailer
Buyer - CORRECT ANSWER A role in the retail industry responsible for selecting and
purchasing products
Picking - CORRECT ANSWER When distribution team members use replenishment to
select items for shipment
Shelf Life - CORRECT ANSWER The period of time that an item can remain available
for sale
Customer - CORRECT ANSWER People who purchase goods and services from
businesses
Omnichannel Retailing - CORRECT ANSWER customers have the opportunity to
interact with multiple channels in the retail ecosystem. Omnichannel retailing integrates
the channels, through the use of technology, to create a seamless experience.
Distribution Center - CORRECT ANSWER A large facility where manufacturers send
products to be delivered to retailers
Department Store - CORRECT ANSWER A business in the retail industry that sells a
wide range of products in different departments
, Manufacturer - CORRECT ANSWER A business responsible for the production of
finished products
Car Wash - CORRECT ANSWER An example of a retail service
Technology in Retail - CORRECT ANSWER The use of technology in store and online
to make tasks easier and faster for employers and customers
Legs - CORRECT ANSWER The part of the body that should be used most when lifting:
Keep items close to your body
Customer Service Process - CORRECT ANSWER The process of providing service to
customers, starting with greeting the customer within 30 seconds
Connecting with Customers - CORRECT ANSWER Tips for establishing a connection
with customers, such as greeting them within 30 seconds
Profit per Transaction - CORRECT ANSWER A key performance indicator that
measures the amount of profit made per sale
Performance per Location - CORRECT ANSWER A key performance indicator that
measures performance at each store location
OSHA - CORRECT ANSWER The organization that oversees and controls workplace
safety regulations
Key Performance Indicators - CORRECT ANSWER Metrics used to measure whether
sales goals are being reached
Workplace Safety - CORRECT ANSWER The prevention of injury and illness to
customers and employees: employees must be responsible when dealing with
accidents
Retailer Price - CORRECT ANSWER The process of setting the price of products by the
retailer
Supply and Demand - CORRECT ANSWER The relationship between the availability of
a product and the desire for that product
Brand - CORRECT ANSWER A company's image and reputation in the eyes of the
outside world
Customer Satisfaction - CORRECT ANSWER The level of satisfaction experienced by
customers, which can be decreased by long wait times at checkout
