Mgt. Exam 1 Questions & Answers8
Management - ANSWERS--The process of working with people and resources to accomplish
organizational goals
-Efficiently, effectively
The Four Functions of Management - ANSWERS-Planning
Organizing
Leading
Controlling
Planning - ANSWERS-Specifying goals and deciding the actions needed to achieve those goals
Organizing - ANSWERS-Assembling and coordinating the resources needed to achieve goals
Leading - ANSWERS-Stimulating people to be high performers
Controlling - ANSWERS-Monitoring and reacting to performance
Four Different Levels of Managers - ANSWERS-Top Level Managers
Middle level Managers
Frontline Managers
Team Leader
Top-level managers - ANSWERS-Senior executives responsible for the overall management and
effectiveness of the organization.
, Middle-level managers - ANSWERS-Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives.
Frontline managers - ANSWERS-Lower-level managers who execute the operational activities of
the organization
Team leader - ANSWERS-Employees who are responsible for facilitating successful team
performance
Three Roles That All
Managers Perform - ANSWERS-1. Interpersonal roles
-Leader, liaison, figurehead
2. Informational roles
-Monitor, disseminator, spokesperson
3. Decisional roles
-Entrepreneur, disturbance handler, negotiator
Sources of Competitive Advantage - ANSWERS-The best managers and companies deliver them
all
1. Innovation
-The introduction of new goods and services
2.Quality
-The excellence of your product (goods or services)
3.Service
-The speed and dependability with which an organization delivers what customers want.
4. Speed
Management - ANSWERS--The process of working with people and resources to accomplish
organizational goals
-Efficiently, effectively
The Four Functions of Management - ANSWERS-Planning
Organizing
Leading
Controlling
Planning - ANSWERS-Specifying goals and deciding the actions needed to achieve those goals
Organizing - ANSWERS-Assembling and coordinating the resources needed to achieve goals
Leading - ANSWERS-Stimulating people to be high performers
Controlling - ANSWERS-Monitoring and reacting to performance
Four Different Levels of Managers - ANSWERS-Top Level Managers
Middle level Managers
Frontline Managers
Team Leader
Top-level managers - ANSWERS-Senior executives responsible for the overall management and
effectiveness of the organization.
, Middle-level managers - ANSWERS-Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives.
Frontline managers - ANSWERS-Lower-level managers who execute the operational activities of
the organization
Team leader - ANSWERS-Employees who are responsible for facilitating successful team
performance
Three Roles That All
Managers Perform - ANSWERS-1. Interpersonal roles
-Leader, liaison, figurehead
2. Informational roles
-Monitor, disseminator, spokesperson
3. Decisional roles
-Entrepreneur, disturbance handler, negotiator
Sources of Competitive Advantage - ANSWERS-The best managers and companies deliver them
all
1. Innovation
-The introduction of new goods and services
2.Quality
-The excellence of your product (goods or services)
3.Service
-The speed and dependability with which an organization delivers what customers want.
4. Speed
