USPS 476 Exam Questions And Correct Answers
| Latest Update 2026/2027 | Graded A+.
A customer moved but is not receiving his mail because he did
not submit a change of address form. He wants you to give him
his mail anyway. - Answer MOST Tell him postal policy prohibits
you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of
address
A customer on your route asks how to find something on the
USPS website. - Answer
MOST
Explain where to find it and offer to help with any other issues he
may have
LEAST
Offer to help him find it on his computer
A customer asks questions about shipping choices, but you do not
know the answers. - Answer MOST
Say you do not know about shipping choices and suggest that he
look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries
, A new employee is having trouble learning his job which forces
you and others to work harder to meet production standards. -
Answer MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
A customer asks about status of a package that you delivered
days ago. - Answer
MOST
Show him proof of delivery and tell him he is responsible for the
package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer is angry because the nearby post office does not have
a product he needs today. - Answer MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the
customer
You are3 to complete a task before beginning deliveries. While
doing that task, you see two coworkers having trouble with a job -
Answer MOST
Give them only some quick advice so you can complete your task
in time
| Latest Update 2026/2027 | Graded A+.
A customer moved but is not receiving his mail because he did
not submit a change of address form. He wants you to give him
his mail anyway. - Answer MOST Tell him postal policy prohibits
you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of
address
A customer on your route asks how to find something on the
USPS website. - Answer
MOST
Explain where to find it and offer to help with any other issues he
may have
LEAST
Offer to help him find it on his computer
A customer asks questions about shipping choices, but you do not
know the answers. - Answer MOST
Say you do not know about shipping choices and suggest that he
look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries
, A new employee is having trouble learning his job which forces
you and others to work harder to meet production standards. -
Answer MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
A customer asks about status of a package that you delivered
days ago. - Answer
MOST
Show him proof of delivery and tell him he is responsible for the
package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer is angry because the nearby post office does not have
a product he needs today. - Answer MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the
customer
You are3 to complete a task before beginning deliveries. While
doing that task, you see two coworkers having trouble with a job -
Answer MOST
Give them only some quick advice so you can complete your task
in time
