BSN 335 Latest Exam With 100%
Actual Answers.
Question 1 of 9
The Urgent Care Manager is planning to assign one of the charge nurses as an employee coach.
Which charge nurse would be the best choice?
An experienced charge nurse who works per diem shifts
A full-time charge nurse who has experience as a preceptor
A new charge nurse who recently completed a coaching course
An experienced part-time charge nurse who serves on several educational committees - Answer
Question 2 of 9
The nurse manager walks into the break room and sees a staff nurse crying at the table. The
nurse states, "This is the worst day! No matter what I do, I can't please my patients!" Which
coaching role should the nurse manager assume with the staff nurse?
Tutor
Mentor
Counselor
Confronter - Answer Counselor
Counseling is a one-on-one method of advising a nurse on how to deal with specific situations,
including tough patient scenarios. This is the nurse's need now.
Question 3 of 9
The charge nurse has been delegated to act as a coach for a newly hired nurse. Which actions
demonstrate ineffective coaching by the charge nurse?
Select all that apply.
Providing feedback only when incorrect actions are noted
Using general group coaching techniques with the new hire
Including positive feedback when coaching the nurse on skills
Refraining from providing feedback until after the orientation period
Giving detailed, specific feedback on the nurse's overall performance
NOT SURE - Answer Providing feedback only when incorrect actions are noted
Using general group coaching techniques with the new hire
Refraining from providing feedback until after the orientation period
Feedback should be provided immediately as observations are noted, and they should not be
delayed.
, Question 4 of 9
The nurse coordinator in the intensive care unit is preparing employee feedback for the charge
nurse. Which statement by the coordinator demonstrates effective feedback?
"I know some days can be tough, but you're doing a super job. Keep it up!"
"A few things need to be worked on, but overall you are doing well with our unit."
"I've noticed some great things, and things that can be improved upon. It's important that you
are performing at or above standards."
"You have a great rapport with the patients, but I noticed you're struggling with time
management skills. Let's discuss some strategies for improvement."
NOT SURE - Answer "You have a great rapport with the patients, but I noticed you're
struggling with time management skills. Let's discuss some strategies for improvement."
Leaders need the courage to give constructive feedback. This feedback gives the nurse details
on what has been observed and provides solutions.
Question 5 of 9
A nurse manager is gathering information to provide feedback to a nurse who recently
completed the orientation period. Which behavior should be discussed?
The nurse prefers to eat lunch alone.
The nurse double-checks all medications.
The nurse takes a long time to get reports and begin patient care.
The nurse arrives early to review the census and prepare for the shift. - Answer The nurse
takes a long time to get reports and begin patient care.Taking a long time to get reports can
delay patient care and add stress to the nursing team and should be addressed with the new
hire.
Question 6 of 9
A nurse manager has received reports from other staff members that Jeannie, a staff nurse, is
very abrupt with colleagues and patients. Which should the nurse manager consider prior to
providing feedback to Jeannie?
Select all that apply.
Observing Jeannie interacting with her colleagues and patients
Preparing to speak in general terms so as to minimize Jeannie's discomfort
Being ready to provide positive feedback if Jeannie responds poorly to criticism
Confronting Jeannie immediately about the situation regardless of her response
Preparing for the possibility that Jeannie will want to know who complained about her behavior
- Answer Observing Jeannie interacting with her colleagues and patients
Being ready to provide positive feedback if Jeannie responds poorly to criticism
Actual Answers.
Question 1 of 9
The Urgent Care Manager is planning to assign one of the charge nurses as an employee coach.
Which charge nurse would be the best choice?
An experienced charge nurse who works per diem shifts
A full-time charge nurse who has experience as a preceptor
A new charge nurse who recently completed a coaching course
An experienced part-time charge nurse who serves on several educational committees - Answer
Question 2 of 9
The nurse manager walks into the break room and sees a staff nurse crying at the table. The
nurse states, "This is the worst day! No matter what I do, I can't please my patients!" Which
coaching role should the nurse manager assume with the staff nurse?
Tutor
Mentor
Counselor
Confronter - Answer Counselor
Counseling is a one-on-one method of advising a nurse on how to deal with specific situations,
including tough patient scenarios. This is the nurse's need now.
Question 3 of 9
The charge nurse has been delegated to act as a coach for a newly hired nurse. Which actions
demonstrate ineffective coaching by the charge nurse?
Select all that apply.
Providing feedback only when incorrect actions are noted
Using general group coaching techniques with the new hire
Including positive feedback when coaching the nurse on skills
Refraining from providing feedback until after the orientation period
Giving detailed, specific feedback on the nurse's overall performance
NOT SURE - Answer Providing feedback only when incorrect actions are noted
Using general group coaching techniques with the new hire
Refraining from providing feedback until after the orientation period
Feedback should be provided immediately as observations are noted, and they should not be
delayed.
, Question 4 of 9
The nurse coordinator in the intensive care unit is preparing employee feedback for the charge
nurse. Which statement by the coordinator demonstrates effective feedback?
"I know some days can be tough, but you're doing a super job. Keep it up!"
"A few things need to be worked on, but overall you are doing well with our unit."
"I've noticed some great things, and things that can be improved upon. It's important that you
are performing at or above standards."
"You have a great rapport with the patients, but I noticed you're struggling with time
management skills. Let's discuss some strategies for improvement."
NOT SURE - Answer "You have a great rapport with the patients, but I noticed you're
struggling with time management skills. Let's discuss some strategies for improvement."
Leaders need the courage to give constructive feedback. This feedback gives the nurse details
on what has been observed and provides solutions.
Question 5 of 9
A nurse manager is gathering information to provide feedback to a nurse who recently
completed the orientation period. Which behavior should be discussed?
The nurse prefers to eat lunch alone.
The nurse double-checks all medications.
The nurse takes a long time to get reports and begin patient care.
The nurse arrives early to review the census and prepare for the shift. - Answer The nurse
takes a long time to get reports and begin patient care.Taking a long time to get reports can
delay patient care and add stress to the nursing team and should be addressed with the new
hire.
Question 6 of 9
A nurse manager has received reports from other staff members that Jeannie, a staff nurse, is
very abrupt with colleagues and patients. Which should the nurse manager consider prior to
providing feedback to Jeannie?
Select all that apply.
Observing Jeannie interacting with her colleagues and patients
Preparing to speak in general terms so as to minimize Jeannie's discomfort
Being ready to provide positive feedback if Jeannie responds poorly to criticism
Confronting Jeannie immediately about the situation regardless of her response
Preparing for the possibility that Jeannie will want to know who complained about her behavior
- Answer Observing Jeannie interacting with her colleagues and patients
Being ready to provide positive feedback if Jeannie responds poorly to criticism
