COM 312- EXAM 3 with precise detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Stress - correct answer✔✔A biochemical reaction within the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Eustress - correct answer✔✔Short-term; encourages positive actions and attitudes (e.g.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
bottom of the 9th, 2 outs) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hypostress - correct answer✔✔Under load; anxiety from boredom or lack of challenge ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hyperstress - correct answer✔✔Too many things pile up; unable to adapt or cope (e.g. 3 ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
exams, 1 speech, 2 term papers, work, project, parents visiting)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Distress - correct answer✔✔Lost control of situation and source of stress; "stress about
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
stress"; lose sight of real issues ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ABC Model of Stress (A) - correct answer✔✔Activating event or stress- understanding what
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
causes the stress ||\\//|| ||\\//||
ABC model of stress (B) - correct answer✔✔Beliefs or relevant thoughts- realizing what you
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
think about the stressor; knowing where to put blame (self, others, circumstances)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ABC Model of Stress (C) - correct answer✔✔Consequences and reaction to stress-
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
understanding the outcomes of stress; how does stressing help us? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Self-talk - correct answer✔✔ex. "I'll never meet the right person", "I'm so dumb, I'll never
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
pass this exam"
||\\//|| ||\\//||
, Anger-ins - correct answer✔✔Avoiders and accomodators; don't admit anger; don't tell
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
person you're angry with; passive aggressive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anger-outs - correct answer✔✔Express anger to offender; vocal and/or physical; "automatic ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
reactions"; quick to criticize/blame; aggression ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anger-controllers - correct answer✔✔Control responses- don't let feelings control responses; ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
address issues constructively; express underlying emotions as we experiences them; avoid ad
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
hominem attacks; stress assertion, not aggression
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Tangible Conflict Issues - correct answer✔✔Things that we can see, hold, measure (scarce
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
resources); often all or nothing (money, people, space, object, etc.); often accidentally ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
become intangible (e.g. ad homienem attacks) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Negotiation - correct answer✔✔A particular type of conflict management; 1 characterized by ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
an exchange of proposals and counter proposals as a means of reaching a satisfactory
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
settlement
Minimax Principle - correct answer✔✔Max. gains, min. loss ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Aspiration Point - correct answer✔✔the most preferred option ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Resistance Point - correct answer✔✔Measurable amount that we are willing to concede||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Bargaining Range - correct answer✔✔Area between aspiration point and resistance point
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Status Quo Point - correct answer✔✔The position occupied before negotiation started;
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
we return here when an agreement cannot be reached
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Stress - correct answer✔✔A biochemical reaction within the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Eustress - correct answer✔✔Short-term; encourages positive actions and attitudes (e.g.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
bottom of the 9th, 2 outs) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hypostress - correct answer✔✔Under load; anxiety from boredom or lack of challenge ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hyperstress - correct answer✔✔Too many things pile up; unable to adapt or cope (e.g. 3 ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
exams, 1 speech, 2 term papers, work, project, parents visiting)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Distress - correct answer✔✔Lost control of situation and source of stress; "stress about
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
stress"; lose sight of real issues ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ABC Model of Stress (A) - correct answer✔✔Activating event or stress- understanding what
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
causes the stress ||\\//|| ||\\//||
ABC model of stress (B) - correct answer✔✔Beliefs or relevant thoughts- realizing what you
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
think about the stressor; knowing where to put blame (self, others, circumstances)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ABC Model of Stress (C) - correct answer✔✔Consequences and reaction to stress-
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
understanding the outcomes of stress; how does stressing help us? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Self-talk - correct answer✔✔ex. "I'll never meet the right person", "I'm so dumb, I'll never
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
pass this exam"
||\\//|| ||\\//||
, Anger-ins - correct answer✔✔Avoiders and accomodators; don't admit anger; don't tell
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
person you're angry with; passive aggressive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anger-outs - correct answer✔✔Express anger to offender; vocal and/or physical; "automatic ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
reactions"; quick to criticize/blame; aggression ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anger-controllers - correct answer✔✔Control responses- don't let feelings control responses; ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
address issues constructively; express underlying emotions as we experiences them; avoid ad
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
hominem attacks; stress assertion, not aggression
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Tangible Conflict Issues - correct answer✔✔Things that we can see, hold, measure (scarce
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
resources); often all or nothing (money, people, space, object, etc.); often accidentally ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
become intangible (e.g. ad homienem attacks) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Negotiation - correct answer✔✔A particular type of conflict management; 1 characterized by ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
an exchange of proposals and counter proposals as a means of reaching a satisfactory
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
settlement
Minimax Principle - correct answer✔✔Max. gains, min. loss ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Aspiration Point - correct answer✔✔the most preferred option ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Resistance Point - correct answer✔✔Measurable amount that we are willing to concede||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Bargaining Range - correct answer✔✔Area between aspiration point and resistance point
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Status Quo Point - correct answer✔✔The position occupied before negotiation started;
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
we return here when an agreement cannot be reached
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
