COM 312 Final Exam with precise detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Face - correct answer✔✔-The image people have of themselves
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Positive Face - correct answer✔✔-our belief that we are likable and worth of other's respect
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Autonomous Face - correct answer✔✔-the part of us that wants some independence, ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
privacy, recognition for our contributions, or time alone.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Four Factors of Face Management - correct answer✔✔1. *the act*: (what is or should be
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
said or done?)
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2. *the conversation*: (what do i think is happening right now?)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3. *the episode*: (how does this fit into a larger pattern of interaction with the others?)
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4. *the life-script*: (who am I?)
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Preventative Face Management - correct answer✔✔-By avoiding or minimizing threats to ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
face, *preventative face management* forestalls becoming embroiled in face-saving issues
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
during conflict situation. ||\\//|| ||\\//||
Disclaimers (5) - correct answer✔✔-*Hedging*: indicating uncertainty and receptivity to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
suggestions. ("is this my table? no one has cleared it off yet.") ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Cognitive disclaimer*: asserting that the behavior is reasonable and under control. (I don't
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
want to sound demanding but...)
||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Credentialing*: (i'm your friend and I care about you so, ...) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Sin license*: indicating its an appropriate occasion to violate the rules
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Appeal for suspended judgment*: (hear me our first...) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Supportive Face Management - correct answer✔✔-used to help reinforce the way the other ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
are presenting himself or herself. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Corrective Face Management - correct answer✔✔-statements meant to ameliorate the effect ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of face-threatening messages.
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Scanning - correct answer✔✔-the process of checking out the perceptions being created. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
(e.g. "are we on the same page?") ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Repair Sequence - correct answer✔✔-a specialized version of the conflict process where
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a triggering event is followed by initiation, differentiation, and perhaps resolution.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Repair Sequence Steps (4) - correct answer✔✔1. *Offending Situation*: the other's behavior
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
is seen as intentionally hurtful, whether or not that person did intend it.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2. *Reproach*: request for an explanation of an offense from the one offended.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3. *Remedy*: an account, concession, or apology supplied by an offender.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
4. *Acknowledgment*: evaluation of the account supplied by the one offended.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Restoration Strategies (4) (From least to most restorative) - correct answer✔✔1. *Excuses*: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
admit that the offense occurred but deny responsibility for it. (i was drunk)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2. *Justifications*: acknowledge that an act was committed while claiming that, it hurt no
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
one. (it's a PRANK!) ||\\//|| ||\\//|| ||\\//||
3. *Concessions*: admit the offender's guilt and offer restitution. (i will make things right; i
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
will change my ways) ||\\//|| ||\\//|| ||\\//||
4. *Apologies*: admissions of blameworthiness and regret on the part of the offender.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
(forgive me) ||\\//||
Role of adrenaline and cortisol during stress and anger. - correct answer✔✔-when
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
experiencing stress we have a boost of adrenaline to handle the stress. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Face - correct answer✔✔-The image people have of themselves
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Positive Face - correct answer✔✔-our belief that we are likable and worth of other's respect
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Autonomous Face - correct answer✔✔-the part of us that wants some independence, ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
privacy, recognition for our contributions, or time alone.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Four Factors of Face Management - correct answer✔✔1. *the act*: (what is or should be
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
said or done?)
||\\//|| ||\\//||
2. *the conversation*: (what do i think is happening right now?)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3. *the episode*: (how does this fit into a larger pattern of interaction with the others?)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
4. *the life-script*: (who am I?)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Preventative Face Management - correct answer✔✔-By avoiding or minimizing threats to ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
face, *preventative face management* forestalls becoming embroiled in face-saving issues
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
during conflict situation. ||\\//|| ||\\//||
Disclaimers (5) - correct answer✔✔-*Hedging*: indicating uncertainty and receptivity to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
suggestions. ("is this my table? no one has cleared it off yet.") ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Cognitive disclaimer*: asserting that the behavior is reasonable and under control. (I don't
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
want to sound demanding but...)
||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Credentialing*: (i'm your friend and I care about you so, ...) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Sin license*: indicating its an appropriate occasion to violate the rules
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-*Appeal for suspended judgment*: (hear me our first...) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Supportive Face Management - correct answer✔✔-used to help reinforce the way the other ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
are presenting himself or herself. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Corrective Face Management - correct answer✔✔-statements meant to ameliorate the effect ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of face-threatening messages.
||\\//|| ||\\//|| ||\\//||
Scanning - correct answer✔✔-the process of checking out the perceptions being created. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
(e.g. "are we on the same page?") ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Repair Sequence - correct answer✔✔-a specialized version of the conflict process where
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a triggering event is followed by initiation, differentiation, and perhaps resolution.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Repair Sequence Steps (4) - correct answer✔✔1. *Offending Situation*: the other's behavior
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
is seen as intentionally hurtful, whether or not that person did intend it.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2. *Reproach*: request for an explanation of an offense from the one offended.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3. *Remedy*: an account, concession, or apology supplied by an offender.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
4. *Acknowledgment*: evaluation of the account supplied by the one offended.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Restoration Strategies (4) (From least to most restorative) - correct answer✔✔1. *Excuses*: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
admit that the offense occurred but deny responsibility for it. (i was drunk)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2. *Justifications*: acknowledge that an act was committed while claiming that, it hurt no
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
one. (it's a PRANK!) ||\\//|| ||\\//|| ||\\//||
3. *Concessions*: admit the offender's guilt and offer restitution. (i will make things right; i
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
will change my ways) ||\\//|| ||\\//|| ||\\//||
4. *Apologies*: admissions of blameworthiness and regret on the part of the offender.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
(forgive me) ||\\//||
Role of adrenaline and cortisol during stress and anger. - correct answer✔✔-when
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
experiencing stress we have a boost of adrenaline to handle the stress. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
