EPIC MODULES EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS AND
ANSWERS SET
⫸ Who is responsible for any balance not covered by insurance.
Answer: Guarantor
⫸ What is the correct occurrence code for an auto accident that occurred
in an at-fault state. Answer: 01
⫸ What is the correct occurrence code to use when registering a
Workers comp encounter. Answer: 04
⫸ What term is associated with patient privacy and the electronic
submission of claims. Answer: HIPAA
⫸ Two patients can be linked to the same guarantor account. Answer:
True
⫸ You can use the temporary address to make sure a pt's bills are sent to
an address other than their home address. Answer: False
⫸ What is the purpose of EMTALA. Answer: To ensure that patients
who either present for treatment in the emergency room or in active
labor are treated regardless of their ability to pay for the service
, ⫸ What makes up the Serve for Better model. Answer: Empathy,
Quality, Experience, Completeness
⫸ What are the Conifer core models. Answer: Service, Integrity, Unity,
Respect
⫸ Key components to verify patient benefits. Answer: Copayment for
procedure, coinsurance for procedure, policy effective, covered benefit
⫸ Informing a pt of how long the registration process will take falls
under which AIDET fundamental. Answer: Duration
⫸ Which ways can you help to keep PHI private. Answer: log off/lock
computers screens when not in use, shred documents containing PHI,
lock file cabinets and drawers when PHI is present, Avoid discussing
sensitive information in public
⫸ A patient presents to the facility for services. He is covered by his
own Cigna insurance that he has through his job, and he also has BCBS
coverage through his wife's employer. Which insurance is primary and
why. Answer: Cigna, because of the subscriber/insured rule
⫸ What is the Birthday Rule. Answer: The parent whose birthday
comes first in the year has the primary insurance
COMPREHENSIVE QUESTIONS AND
ANSWERS SET
⫸ Who is responsible for any balance not covered by insurance.
Answer: Guarantor
⫸ What is the correct occurrence code for an auto accident that occurred
in an at-fault state. Answer: 01
⫸ What is the correct occurrence code to use when registering a
Workers comp encounter. Answer: 04
⫸ What term is associated with patient privacy and the electronic
submission of claims. Answer: HIPAA
⫸ Two patients can be linked to the same guarantor account. Answer:
True
⫸ You can use the temporary address to make sure a pt's bills are sent to
an address other than their home address. Answer: False
⫸ What is the purpose of EMTALA. Answer: To ensure that patients
who either present for treatment in the emergency room or in active
labor are treated regardless of their ability to pay for the service
, ⫸ What makes up the Serve for Better model. Answer: Empathy,
Quality, Experience, Completeness
⫸ What are the Conifer core models. Answer: Service, Integrity, Unity,
Respect
⫸ Key components to verify patient benefits. Answer: Copayment for
procedure, coinsurance for procedure, policy effective, covered benefit
⫸ Informing a pt of how long the registration process will take falls
under which AIDET fundamental. Answer: Duration
⫸ Which ways can you help to keep PHI private. Answer: log off/lock
computers screens when not in use, shred documents containing PHI,
lock file cabinets and drawers when PHI is present, Avoid discussing
sensitive information in public
⫸ A patient presents to the facility for services. He is covered by his
own Cigna insurance that he has through his job, and he also has BCBS
coverage through his wife's employer. Which insurance is primary and
why. Answer: Cigna, because of the subscriber/insured rule
⫸ What is the Birthday Rule. Answer: The parent whose birthday
comes first in the year has the primary insurance
