Chapter 19: Building Effective Teams
Yoder-Wise: Leading and Managing in
Nursing, 7th Edition
1. A nurse manager is experiencing conflicts among herself and group of workers participants.
She had tried to broaden a crew with the aid of the usage of a shared management version to
empower the team of workers. Staff members are functioning:
a. As a crew.
B. Independently.
C. Interdependently.
D. As a group. - ANS-ANS: D
A group is a group of interconnected individuals operating collectively, with a high degree of
interdependence, for the equal cause. A team is a unified organization that is dedicated to a
common purpose, overall performance dreams, and approach, for which they hold themselves
at the same time responsible. The war shows that the staff won't be united in a common cause.
1. Mobilizing others to accomplish extremely good matters requires what management
behaviors? (Select all that practice.)
a. Celebrating the successes of others
b. Demonstrating outstanding technical talents
c. Imagining opportunities
d. Establishing a feel of "being in this together" - ANS-ANS: A, C, D
Leaders who inspire groups to accomplish superb things or to display synergy model the way,
inspire shared imaginative and prescient, assignment the reputation quo, and encourage the
coronary heart by way of birthday celebration of achievement.
10. The body of workers improvement educator advanced techniques to help nurse managers
actively listen. Guidelines for lively listening include which of the following?
A. Speed up your internal procedures so you can technique greater information.
B. Realize that the primary words of the sender are the most important.
C. Be organized to make an effective judgment of the verbal exchange sender.
D. Cultivate a preference to find out about the opposite individual. - ANS-ANS: D
Active listening approach postponing judgment about what is about to be stated and being
attentive to all that is stated (and no longer simply the first or last words). It is motivated via a
proper desire to find out about the opposite character.
11. The nurse supervisor turned into disenchanted with the body of workers nurse and stated,
"You did now not understand what I said." Which element within the communique system was
she referring to?
, A. Feedback among receiver and sender
b. A message channel
c. A receiver who decodes the message
d. A set of limitations which can arise between sender and receiver - ANS-ANS: D
Problems can arise at any point in verbal exchange and bring about miscommunication. In this
example, it can be assumed that there was a sender, a receiver, a channel, and comments. In
this scenario, boundaries which include distractions, inadequate understanding, differences in
perceptions, and emotions and character may have resulted in false impression between the
manager and the body of workers nurse.
12. As the nurse manager on a rehab unit, you're asked to come to the bathtub room without
delay because two nursing assistants are having a loud confrontation in the front of a patient.
You ask the nursing assistants to fulfill you out of doors and after ensuring that a 3rd nursing
assistant is able to care for the affected person, you communicate with the 2 nursing assistants.
Which of the following could you ask first?
A. "How lengthy have you been working together?"
b. "Have you experienced disagreements like this earlier than?"
c. "How do you suspect this affected person's belief of her care has been changed?"
d. "What occurred to bring on this war of words today?" - ANS-ANS: D
Conflicts are generally based on tries to defend a person's vanity or to alter perceived inequities
in strength. When a nurse recognizes disillusioned and reaction, the following steps may be
beneficial (Sportsman, 2005):Identify the triggering event ("What befell to bring forth this
disagreement these days?"). Discover the historic context for all of us. Assess how
interdependent anyone is on the opposite.
Identify the problems, goals, and resources concerned inside the scenario.
13. Sally (RN) and Melissa (RN) have shared an ongoing struggle because the first day that
Melissa worked on the unit. Sally has confided to another colleague that she would not even
recognize why the battle commenced or what it changed into about. This is an example of:
a. How expectations and targets want to be made clean in crew conditions.
B. The want to inspire open dialogue of disagreements in opinions.
C. The significance of regarding all group of workers in discussions in group settings.
D. The iconic nature of first impressions. - ANS-ANS: D
First impressions are lasting and, as Sally indicates to her colleagues, are frequently an
unconscious reaction.
14. After staff meetings recently, Sharon, the top nurse, observes her team of workers in small
agencies, having animated discussions that give up all of sudden whilst she processes. Sharon
reflects in this observation and realizes that:
a. Very outspoken participants tend to dominate discussions in meetings.
B. This behavior is indicative of a excessive degree of communique amongst her team of
workers.
C. Team of workers members are very dedicated to the team and feature sturdy evaluations.
D. Ongoing dialogue outdoor of meetings is conducive to creativity. - ANS-ANS: C
Yoder-Wise: Leading and Managing in
Nursing, 7th Edition
1. A nurse manager is experiencing conflicts among herself and group of workers participants.
She had tried to broaden a crew with the aid of the usage of a shared management version to
empower the team of workers. Staff members are functioning:
a. As a crew.
B. Independently.
C. Interdependently.
D. As a group. - ANS-ANS: D
A group is a group of interconnected individuals operating collectively, with a high degree of
interdependence, for the equal cause. A team is a unified organization that is dedicated to a
common purpose, overall performance dreams, and approach, for which they hold themselves
at the same time responsible. The war shows that the staff won't be united in a common cause.
1. Mobilizing others to accomplish extremely good matters requires what management
behaviors? (Select all that practice.)
a. Celebrating the successes of others
b. Demonstrating outstanding technical talents
c. Imagining opportunities
d. Establishing a feel of "being in this together" - ANS-ANS: A, C, D
Leaders who inspire groups to accomplish superb things or to display synergy model the way,
inspire shared imaginative and prescient, assignment the reputation quo, and encourage the
coronary heart by way of birthday celebration of achievement.
10. The body of workers improvement educator advanced techniques to help nurse managers
actively listen. Guidelines for lively listening include which of the following?
A. Speed up your internal procedures so you can technique greater information.
B. Realize that the primary words of the sender are the most important.
C. Be organized to make an effective judgment of the verbal exchange sender.
D. Cultivate a preference to find out about the opposite individual. - ANS-ANS: D
Active listening approach postponing judgment about what is about to be stated and being
attentive to all that is stated (and no longer simply the first or last words). It is motivated via a
proper desire to find out about the opposite character.
11. The nurse supervisor turned into disenchanted with the body of workers nurse and stated,
"You did now not understand what I said." Which element within the communique system was
she referring to?
, A. Feedback among receiver and sender
b. A message channel
c. A receiver who decodes the message
d. A set of limitations which can arise between sender and receiver - ANS-ANS: D
Problems can arise at any point in verbal exchange and bring about miscommunication. In this
example, it can be assumed that there was a sender, a receiver, a channel, and comments. In
this scenario, boundaries which include distractions, inadequate understanding, differences in
perceptions, and emotions and character may have resulted in false impression between the
manager and the body of workers nurse.
12. As the nurse manager on a rehab unit, you're asked to come to the bathtub room without
delay because two nursing assistants are having a loud confrontation in the front of a patient.
You ask the nursing assistants to fulfill you out of doors and after ensuring that a 3rd nursing
assistant is able to care for the affected person, you communicate with the 2 nursing assistants.
Which of the following could you ask first?
A. "How lengthy have you been working together?"
b. "Have you experienced disagreements like this earlier than?"
c. "How do you suspect this affected person's belief of her care has been changed?"
d. "What occurred to bring on this war of words today?" - ANS-ANS: D
Conflicts are generally based on tries to defend a person's vanity or to alter perceived inequities
in strength. When a nurse recognizes disillusioned and reaction, the following steps may be
beneficial (Sportsman, 2005):Identify the triggering event ("What befell to bring forth this
disagreement these days?"). Discover the historic context for all of us. Assess how
interdependent anyone is on the opposite.
Identify the problems, goals, and resources concerned inside the scenario.
13. Sally (RN) and Melissa (RN) have shared an ongoing struggle because the first day that
Melissa worked on the unit. Sally has confided to another colleague that she would not even
recognize why the battle commenced or what it changed into about. This is an example of:
a. How expectations and targets want to be made clean in crew conditions.
B. The want to inspire open dialogue of disagreements in opinions.
C. The significance of regarding all group of workers in discussions in group settings.
D. The iconic nature of first impressions. - ANS-ANS: D
First impressions are lasting and, as Sally indicates to her colleagues, are frequently an
unconscious reaction.
14. After staff meetings recently, Sharon, the top nurse, observes her team of workers in small
agencies, having animated discussions that give up all of sudden whilst she processes. Sharon
reflects in this observation and realizes that:
a. Very outspoken participants tend to dominate discussions in meetings.
B. This behavior is indicative of a excessive degree of communique amongst her team of
workers.
C. Team of workers members are very dedicated to the team and feature sturdy evaluations.
D. Ongoing dialogue outdoor of meetings is conducive to creativity. - ANS-ANS: C
