HDI DESKTOP ADVANCED SUPPORT
TECHNICIAN EXAM(ACTUAL EXAM) WITH
CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+ 2026
incident management - ANSWERS-The primary purpose is to
restore service as quickly as possible and minimize the
impact on business. To prevent the recurrence of event.
Incident Management benefits - ANSWERS-1. Minimizing
impact to business, 2. Minimizing downtime for users, 3.
Identifying training requirements for staff and users.
Integrated Systems (IS) - ANSWERS-purpose is to reduce
time, errors and to enable processes. It also increase
efficiency and accuracy of information
, Sources of IT Best practices (Framework models) -
ANSWERS-1. HDI, 2. ITIL, 3. KCS (Knowledge-Centered
Support)
- ANSWERS-
Service Management Systems - ANSWERS-1. Incident and
service request tracking, 2. Problem tracking, 3. Change
Tracking, & 4. Configuration / Asset Management Systems
Service Transition (ITIL) - ANSWERS-Builds, tests, and
prepares services for transition to live operations.
Service Operation (ITIL) - ANSWERS-Delivers and supports
services in operation
Service Strategy (ITIL) - ANSWERS-Provides policy and
Guidance
Catch and dispatch operation - ANSWERS-Taking calls and
than dispatching desktop technician for resolution
TECHNICIAN EXAM(ACTUAL EXAM) WITH
CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+ 2026
incident management - ANSWERS-The primary purpose is to
restore service as quickly as possible and minimize the
impact on business. To prevent the recurrence of event.
Incident Management benefits - ANSWERS-1. Minimizing
impact to business, 2. Minimizing downtime for users, 3.
Identifying training requirements for staff and users.
Integrated Systems (IS) - ANSWERS-purpose is to reduce
time, errors and to enable processes. It also increase
efficiency and accuracy of information
, Sources of IT Best practices (Framework models) -
ANSWERS-1. HDI, 2. ITIL, 3. KCS (Knowledge-Centered
Support)
- ANSWERS-
Service Management Systems - ANSWERS-1. Incident and
service request tracking, 2. Problem tracking, 3. Change
Tracking, & 4. Configuration / Asset Management Systems
Service Transition (ITIL) - ANSWERS-Builds, tests, and
prepares services for transition to live operations.
Service Operation (ITIL) - ANSWERS-Delivers and supports
services in operation
Service Strategy (ITIL) - ANSWERS-Provides policy and
Guidance
Catch and dispatch operation - ANSWERS-Taking calls and
than dispatching desktop technician for resolution
