Mos 1021 Midterm 2 Questions With Complete Solutions
Training - (ANSWER)An organization's planned efforts to help employees acquire a job; related
knowledge, skills, abilities, and behaviours, with a goal of applying these on the job
Employee development - (ANSWER)The combination of formal education, job experiences,
relationships, and assessment of personality and abilities to help employees prepare for the future of
their careers
Purpose of training programs - (ANSWER)1. To teach participants the skills and behaviours
2. To prepare employees for future positions
Why we want to train employees - (ANSWER)1. Specific training
2. Job or organizational changes
3. Commitment, job satisfaction
4. Difficulty in selection
5. Legislatively mandated
6. Reward
Instructional design - (ANSWER)A process of systematically developing training to meet specified needs
Steps of instructional design - (ANSWER)1. Assess' needs for training
2. Ensure readiness for training
3. Plan training program
4. Implement training program
5. Evaluate results of training
Parts of a needs assessment - (ANSWER)1. Organizational analysis
2. Personal analysis
3. Task analysis
,Mos 1021 Midterm 2 Questions With Complete Solutions
Organizational analysis - (ANSWER)A process for determining the appropriateness of training by
evaluating the characteristics of the organization
Person analysis - (ANSWER)A process for determining individuals needs and readiness for training
Task analysis - (ANSWER)The process of identifying the tasks and competencies (Characteristics:
knowledge, skills, and behaviour) that training should emphasize
Parts of readiness for training - (ANSWER)1. Employee characteristics
2. Work environment
Employee characteristics - (ANSWER)Cognitive ability, motivation to learn, attitudes towards training
Work environment - (ANSWER)Situational constraints and social support
Situational constraints - (ANSWER)Limitations on training effectiveness that arise from the situation or
the conditions within the organization (ex; lack of money)
Social support - (ANSWER)The ways the organization's people encourage training, including giving
trainees positive feedback and encouragement, sharing information about participating in training
programs, and expressing a positive attitude (comes from peers, managers etc)
Self efficacy - (ANSWER)Sense of personal control and being able to master one's environment
Factors affecting self efficacy - (ANSWER)1. Performance in similar situations
2. Observing others perform
3. Verbal persuasion
4. Emotional arousal
, Mos 1021 Midterm 2 Questions With Complete Solutions
Objective of the training program - (ANSWER)A statement of what an employee is expected to do,
acceptable level of performance and conditions. Measurable performance standards. Resources needed
to carry out the desired performance
Physical fidelity - (ANSWER)Extent to which the training task mirrors the physical features of the task to
be performed on the job
Psychological fidelity - (ANSWER)Extent to which the training tasks develop the same knowledge, skills,
and abilities that are required to perform the job
Fidelity - (ANSWER)If you have Physical Fidelity, you have Psychological Fidelity but not vice versa
(physical fidelity is expensive which is why we lose psychological fidelity)
In house or contracted out training - (ANSWER)If an organization lacks training expertise, they can hire
training services; companies or consultants who provide training services. To select a training service
and organization can send several vendors a request for proposal (RFP). Cons include time consuming,
costly
Request for proposal - (ANSWER)Which is a document outlining the type of service needed, the type of
employees to be trained, the type and number of references needed, and date by which the training
should be completed and proposal should be received
Two most powerful methods of training - (ANSWER)Instructor-lead (classroom) and self paced (Online)
Training methods - (ANSWER)1. Classroom instruction
2. Audio-visual training
3. On the job
4. Simulations
5. Business games and case studies
6. Behaviour modelling
7. Computer based training
8. Experiential programs
Training - (ANSWER)An organization's planned efforts to help employees acquire a job; related
knowledge, skills, abilities, and behaviours, with a goal of applying these on the job
Employee development - (ANSWER)The combination of formal education, job experiences,
relationships, and assessment of personality and abilities to help employees prepare for the future of
their careers
Purpose of training programs - (ANSWER)1. To teach participants the skills and behaviours
2. To prepare employees for future positions
Why we want to train employees - (ANSWER)1. Specific training
2. Job or organizational changes
3. Commitment, job satisfaction
4. Difficulty in selection
5. Legislatively mandated
6. Reward
Instructional design - (ANSWER)A process of systematically developing training to meet specified needs
Steps of instructional design - (ANSWER)1. Assess' needs for training
2. Ensure readiness for training
3. Plan training program
4. Implement training program
5. Evaluate results of training
Parts of a needs assessment - (ANSWER)1. Organizational analysis
2. Personal analysis
3. Task analysis
,Mos 1021 Midterm 2 Questions With Complete Solutions
Organizational analysis - (ANSWER)A process for determining the appropriateness of training by
evaluating the characteristics of the organization
Person analysis - (ANSWER)A process for determining individuals needs and readiness for training
Task analysis - (ANSWER)The process of identifying the tasks and competencies (Characteristics:
knowledge, skills, and behaviour) that training should emphasize
Parts of readiness for training - (ANSWER)1. Employee characteristics
2. Work environment
Employee characteristics - (ANSWER)Cognitive ability, motivation to learn, attitudes towards training
Work environment - (ANSWER)Situational constraints and social support
Situational constraints - (ANSWER)Limitations on training effectiveness that arise from the situation or
the conditions within the organization (ex; lack of money)
Social support - (ANSWER)The ways the organization's people encourage training, including giving
trainees positive feedback and encouragement, sharing information about participating in training
programs, and expressing a positive attitude (comes from peers, managers etc)
Self efficacy - (ANSWER)Sense of personal control and being able to master one's environment
Factors affecting self efficacy - (ANSWER)1. Performance in similar situations
2. Observing others perform
3. Verbal persuasion
4. Emotional arousal
, Mos 1021 Midterm 2 Questions With Complete Solutions
Objective of the training program - (ANSWER)A statement of what an employee is expected to do,
acceptable level of performance and conditions. Measurable performance standards. Resources needed
to carry out the desired performance
Physical fidelity - (ANSWER)Extent to which the training task mirrors the physical features of the task to
be performed on the job
Psychological fidelity - (ANSWER)Extent to which the training tasks develop the same knowledge, skills,
and abilities that are required to perform the job
Fidelity - (ANSWER)If you have Physical Fidelity, you have Psychological Fidelity but not vice versa
(physical fidelity is expensive which is why we lose psychological fidelity)
In house or contracted out training - (ANSWER)If an organization lacks training expertise, they can hire
training services; companies or consultants who provide training services. To select a training service
and organization can send several vendors a request for proposal (RFP). Cons include time consuming,
costly
Request for proposal - (ANSWER)Which is a document outlining the type of service needed, the type of
employees to be trained, the type and number of references needed, and date by which the training
should be completed and proposal should be received
Two most powerful methods of training - (ANSWER)Instructor-lead (classroom) and self paced (Online)
Training methods - (ANSWER)1. Classroom instruction
2. Audio-visual training
3. On the job
4. Simulations
5. Business games and case studies
6. Behaviour modelling
7. Computer based training
8. Experiential programs
