Samenvatting Ground Handler Business

Ground Handler Business

Week 1:

Terminal vs. Airside:
 Terminal
o Passenger haandling
 Check-in
 Ticketing
 Transfer pax
o Baggage handling
 Check-in
 (re-)claim
 Lost bags
o Security
o Government controls
 Immigration
 Customs
o Cargo
 Airside
o Ramp service
 Marshaling aircraft in/out
 GPU
 Tow/pushback of aircraft
 Unloading/loading bags
o Aircraft service
 Maintenance/repair/safety checks
 Fueling
 Deicing
 Lavatory’s
 Portable water
 Cleaning outside of aircraft, e.g. windows
o On-board service
 Catering
 Cleaning inside the aircraft
o Cargo
o Utilization of space
 Placement of service vehicles during service
 Parking of equipment not in use

Baggage handling process
 Hub
o Move bags from the check-in area to the departure gate
o Move bags from one gate to another during transfers
o Move bags from the arrival gate to the baggage-claim area
 Spoke
o Move bags from the check-in area to the departure gate

, o Move bags from the arrival gate to the baggage-claim area

Management performance:
 Tight measurements on performance for management include safety, on-time
performance and bags
o Time from landside/departure hall to aircraft
 10-20 min in the system itself
 So minimum check-in time becomes key factor
o Time from aircraft to baggage claim
 First bag within 15 minutes for example
o Time from aircraft to aircraft if transfer bags
 Key factor is MCT
o Passengers Arriving Without Bag (PAWOB)
 For example
 1/1000 for non-transfer
 5-50/1000 for transfer bags

Baggage-handling systems and technology:
 Baggage Handling System (BHS)
o Detection of bag jams
o Volume regulation
 To ensure that input points are controlled to avoid overloading
system
o Load balancing
 To evenly distribute bag volume between conveyor sub-systems
o Bag counting
o Bag tracking
o Redirection of bags via a pusher or diverter
 Checked Baggage Inspection System (CBIS)
o Checks the security of the bag automatically in the BHS
 Automatic scanners
o Scan the labels on the luggage
 Conveyors
o Equipped with junctions and sorting machines automatically route the bags
to the gate
 Destination-coded vehicles (DCVs)
o Unmanned carts propelled by linear induction motors mounted to the tracks,
can load and unload bags without stopping

Service Level Agreement (SLA):
 Is a negotiated agreement between two parties where the level of service is formally
defined
 Each specific area of the service scope should be subjected to the same degree of
scrutiny
 It addresses the KPI’s of either and/or both parties