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MHA 701 Final Exam 2026/2027 – Updated
Questions & Verified Answers | Organizational
Behavior | 100% Correct | Instant Download
1. Organizational Behavior (OB) is a field of study that primarily aims to:
A. Analyze only the financial structures of organizations.
B. Investigate the impact of individuals, groups, and structure on behavior to
improve effectiveness.
C. Focus exclusively on leadership styles in corporate settings.
D. Study market trends and consumer behavior.
CORRECT ANSWER: B
Rationale: OB is defined as the study of how people interact within groups,
with the core goal of applying scientific insights to improve an organization's
performance and work environment.
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2. The Hawthorne Studies were significant to the development of
Organizational Behavior because they demonstrated:
A. The primary importance of financial incentives.
B. That physical working conditions are the sole determinant of productivity.
C. The important influence of human factors and the bias that occurs when
people know they are being studied.
D. The irrelevance of managerial attention on worker output.
CORRECT ANSWER: C
Rationale: These studies revealed that workers' productivity improved when
they received attention from researchers (the Hawthorne effect),
highlighting the psychological and social aspects of work, a cornerstone of
OB.
3. A Theory X manager typically views workers as:
A. Enjoying work and being creative.
B. Lacking ambition, disliking work, and wanting security above all else.
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C. Highly self-motivated and responsible.
D. Collaborative and team-oriented.
CORRECT ANSWER: B
Rationale: Douglas McGregor's Theory X assumes employees are inherently
lazy, avoid responsibility, and must be closely controlled and coerced to
achieve goals.
4. The term that refers to fair and equal treatment, ensuring everyone has
access to the same opportunities, is:
A. Diversity
B. Inclusion
C. Equity
D. Bias
CORRECT ANSWER: C
Rationale: Equity is about justice and fairness, providing resources and
opportunities based on individual need to achieve equal outcomes, distinct
from equality (same for all) or inclusion (being included).
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5. A key implication of demographic trends for the healthcare industry is:
A. A decrease in demand for health services.
B. An increase in younger workers entering the field.
C. An increase in health services as the population ages.
D. A decrease in workforce diversity over time.
CORRECT ANSWER: C
Rationale: An aging population (baby boomers) directly increases demand
for healthcare services, a major driver of industry growth and staffing
challenges.
6. The process by which managers make everyone more aware of and
sensitive to the needs and differences of others is called:
A. Cultural assimilation.
B. Diversity management.
C. Affirmative action.
D. Stereotype threat.
MHA 701 Final Exam 2026/2027 – Updated
Questions & Verified Answers | Organizational
Behavior | 100% Correct | Instant Download
1. Organizational Behavior (OB) is a field of study that primarily aims to:
A. Analyze only the financial structures of organizations.
B. Investigate the impact of individuals, groups, and structure on behavior to
improve effectiveness.
C. Focus exclusively on leadership styles in corporate settings.
D. Study market trends and consumer behavior.
CORRECT ANSWER: B
Rationale: OB is defined as the study of how people interact within groups,
with the core goal of applying scientific insights to improve an organization's
performance and work environment.
,2|Page
2. The Hawthorne Studies were significant to the development of
Organizational Behavior because they demonstrated:
A. The primary importance of financial incentives.
B. That physical working conditions are the sole determinant of productivity.
C. The important influence of human factors and the bias that occurs when
people know they are being studied.
D. The irrelevance of managerial attention on worker output.
CORRECT ANSWER: C
Rationale: These studies revealed that workers' productivity improved when
they received attention from researchers (the Hawthorne effect),
highlighting the psychological and social aspects of work, a cornerstone of
OB.
3. A Theory X manager typically views workers as:
A. Enjoying work and being creative.
B. Lacking ambition, disliking work, and wanting security above all else.
,3|Page
C. Highly self-motivated and responsible.
D. Collaborative and team-oriented.
CORRECT ANSWER: B
Rationale: Douglas McGregor's Theory X assumes employees are inherently
lazy, avoid responsibility, and must be closely controlled and coerced to
achieve goals.
4. The term that refers to fair and equal treatment, ensuring everyone has
access to the same opportunities, is:
A. Diversity
B. Inclusion
C. Equity
D. Bias
CORRECT ANSWER: C
Rationale: Equity is about justice and fairness, providing resources and
opportunities based on individual need to achieve equal outcomes, distinct
from equality (same for all) or inclusion (being included).
, 4|Page
5. A key implication of demographic trends for the healthcare industry is:
A. A decrease in demand for health services.
B. An increase in younger workers entering the field.
C. An increase in health services as the population ages.
D. A decrease in workforce diversity over time.
CORRECT ANSWER: C
Rationale: An aging population (baby boomers) directly increases demand
for healthcare services, a major driver of industry growth and staffing
challenges.
6. The process by which managers make everyone more aware of and
sensitive to the needs and differences of others is called:
A. Cultural assimilation.
B. Diversity management.
C. Affirmative action.
D. Stereotype threat.
