HCA 101 review Written portion
What promotes openness to diversity in a health care profession
Self-awareness
When gathering information the health care professional must consider what major factors
Possible responses of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict
A clash between opposing interests and ideas.
Guidelines when dealing with an angry client
patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person
does not want to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what?
Touch
What are the 4 Rs of reconciliation
Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-centred care
,What is pitch
the highness or lowness of a sound
What are you looking for when you clarify
make something clear
ensure understanding
explaining any unclear information
What does proximity refer to
Personal space
What is culture, what does it include
refers to the characteristics- language, values, beliefs, habits, ways of life
What can you do for self-care
What are major components of nonverbal communication
Body language
eye contact
gestures
facial expressions
touch
silence
suprasegment's (voice,tone,pitch,rate,speed)
What can you do for self care
Mediation
breath
walk/exercise
journal
plenty of rest
What are important elements of holistic communication
Respect
Empathy
Consideration of context
Awareness and understanding
Suggest ways a healthcare professional can avoid stereotypical judgment
, Self awareness - Being aware of your stereotypes and bia's , Seeking experiences that will
change those attuites
be flexible and willing to regularly evaluate personal opinions or attuites
What is the purpose of using appropriate terms to describe their groups when relating to
indigenous peoples
the purpose is to not offend, as its important for healthcare professionals to not offend by using
correct terms to address indigenous peoples
What is reflexive practice-
Considering how the self affects and is affected by particular events in order to evaluate and
critique the self; facilitates internal change to benefit relationships with people seeking
assistance.
How can you improve communication with someone who is hearing impaired
Speak clearly, slowly, distinctly, but naturally ,without shouting and exaggerating mouth
movement
use alternative methods of communicating
use written words or pictures whenever possible
Steps of critical thinking and explain
Gather - collect information
Anderstand- what does the info mean
Apply- use the knowledge
Analyze- break down the relevant facts and disregard irrelevant Info
Synthesis - putting the parts together to form a whole
Evaluate- coming to a conclusion
Email practices that send the wrong message
Abrupt, impolite messages
long and rambling sentences
spelling and grammatical errors
unexplained use of jargon
Guidelines to teaching a task to a client
What promotes openness to diversity in a health care profession
Self-awareness
When gathering information the health care professional must consider what major factors
Possible responses of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict
A clash between opposing interests and ideas.
Guidelines when dealing with an angry client
patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person
does not want to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what?
Touch
What are the 4 Rs of reconciliation
Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-centred care
,What is pitch
the highness or lowness of a sound
What are you looking for when you clarify
make something clear
ensure understanding
explaining any unclear information
What does proximity refer to
Personal space
What is culture, what does it include
refers to the characteristics- language, values, beliefs, habits, ways of life
What can you do for self-care
What are major components of nonverbal communication
Body language
eye contact
gestures
facial expressions
touch
silence
suprasegment's (voice,tone,pitch,rate,speed)
What can you do for self care
Mediation
breath
walk/exercise
journal
plenty of rest
What are important elements of holistic communication
Respect
Empathy
Consideration of context
Awareness and understanding
Suggest ways a healthcare professional can avoid stereotypical judgment
, Self awareness - Being aware of your stereotypes and bia's , Seeking experiences that will
change those attuites
be flexible and willing to regularly evaluate personal opinions or attuites
What is the purpose of using appropriate terms to describe their groups when relating to
indigenous peoples
the purpose is to not offend, as its important for healthcare professionals to not offend by using
correct terms to address indigenous peoples
What is reflexive practice-
Considering how the self affects and is affected by particular events in order to evaluate and
critique the self; facilitates internal change to benefit relationships with people seeking
assistance.
How can you improve communication with someone who is hearing impaired
Speak clearly, slowly, distinctly, but naturally ,without shouting and exaggerating mouth
movement
use alternative methods of communicating
use written words or pictures whenever possible
Steps of critical thinking and explain
Gather - collect information
Anderstand- what does the info mean
Apply- use the knowledge
Analyze- break down the relevant facts and disregard irrelevant Info
Synthesis - putting the parts together to form a whole
Evaluate- coming to a conclusion
Email practices that send the wrong message
Abrupt, impolite messages
long and rambling sentences
spelling and grammatical errors
unexplained use of jargon
Guidelines to teaching a task to a client
