Okanagan college HCA 101 final study
exam
What is a Kardex?
A card file that summarizes information in the chart. Inc. Clients curent dx,
Medications & treatments, special equipment needs and routine care measures
What does the Kardex do?
Provides a quick source of current information and can be frequently updated to reflect
changes.
What is an incident report?
Written report after an accident, error or unexpected event. Commonly called occurrence
reports.
What is a summary report?
Summarizes care and services provided over a period. Provides information on clients condition
monthly or every second or third month.
WHAT ARE OTHER FLOW SHEETS?
Records frequent observations and measurements. Used to monitor conditions of clients with
serious illnesses. Inc. BPR and I&O
What are graphic sheets?
Records observations and measurements made on every shift. Information Inc; BPR, ht & wt,
sometimes I&O, routine care, bowel movements and physician's visits.
What does ADL's, checklists and flow sheets include?
Includes recordings of actions relating to food & fluids, elimination, rest & sleep, mobility,
activity and social interactions.
Task sheets
{log notes}
Used in the community to record care and services provided. The former has boxes for each day
and sections for documenting care and support activities. Box is checked for the day you
provided care/service.
,What does charting narrative notes include?
What you observed
What you did
When you did it
Clients response
What does team work include?
~ cooperation
~ closer relationships
~ working together
~ accomplish more {synergy}
~ value the difference of each person
~ trust
What is the definition of Aphasia?
The inability to use or comprehend speech &/or writing due to usually a brain injury.
What do people with aphasia have difficulty with?
~ understanding
~ reading
~ writing
~ speaking
What does Assertive conflict style include?
~ freedom to state what you feel, think & need
~ fair & peaceful
~ honest & direct
~ dealing with difficult responses from others
~ meets your needs WITHOUT interfering with the rights of others
What are the assertive rules you have to follow as an HCA?
~ set a time
~ state the problem
~ stick to one issue
~ express the full range of feelings
~ propose change
~ describe consequences
, What does NON-Assertive conflict style include?
~ withdraw
~ avoidence
~ keep feelings to yourself
~ say/ do nothing
~ accommodating
~ sense of helplessness & loss of control
In a conflict outcome what is a win~lose and what is the primary characteristic?
Based on the either or strategy. Power is the main characteristic.
Describe what a lose~lose conflict outcome is.
Where neither side wins.
Agree to a solution that neither wants, just to ensure the other doesn't win
What is a win~win conflict outcome?
An underlying attitude that a conflict is a problem to be solved not a fight to he won. Can agree
to disagree.
What are 4 things active listening includes?
1. Listen politely
2. Asking Q's for clarification
3. Repeat what was said in your own words
4. Summarize
What are 4 MORE things active listening includes?
5. Acknowledge the speakers point of view
6. Avoid giving advice, moralizing & predicting the future
7. Avoid interrupting
8. Listen with your heart as well as your head
What do you look for in non~verbal communication?
~ facial expressions
~ tone of voice
~ movement
~ appearance
~ eye contact {looking away or down}
exam
What is a Kardex?
A card file that summarizes information in the chart. Inc. Clients curent dx,
Medications & treatments, special equipment needs and routine care measures
What does the Kardex do?
Provides a quick source of current information and can be frequently updated to reflect
changes.
What is an incident report?
Written report after an accident, error or unexpected event. Commonly called occurrence
reports.
What is a summary report?
Summarizes care and services provided over a period. Provides information on clients condition
monthly or every second or third month.
WHAT ARE OTHER FLOW SHEETS?
Records frequent observations and measurements. Used to monitor conditions of clients with
serious illnesses. Inc. BPR and I&O
What are graphic sheets?
Records observations and measurements made on every shift. Information Inc; BPR, ht & wt,
sometimes I&O, routine care, bowel movements and physician's visits.
What does ADL's, checklists and flow sheets include?
Includes recordings of actions relating to food & fluids, elimination, rest & sleep, mobility,
activity and social interactions.
Task sheets
{log notes}
Used in the community to record care and services provided. The former has boxes for each day
and sections for documenting care and support activities. Box is checked for the day you
provided care/service.
,What does charting narrative notes include?
What you observed
What you did
When you did it
Clients response
What does team work include?
~ cooperation
~ closer relationships
~ working together
~ accomplish more {synergy}
~ value the difference of each person
~ trust
What is the definition of Aphasia?
The inability to use or comprehend speech &/or writing due to usually a brain injury.
What do people with aphasia have difficulty with?
~ understanding
~ reading
~ writing
~ speaking
What does Assertive conflict style include?
~ freedom to state what you feel, think & need
~ fair & peaceful
~ honest & direct
~ dealing with difficult responses from others
~ meets your needs WITHOUT interfering with the rights of others
What are the assertive rules you have to follow as an HCA?
~ set a time
~ state the problem
~ stick to one issue
~ express the full range of feelings
~ propose change
~ describe consequences
, What does NON-Assertive conflict style include?
~ withdraw
~ avoidence
~ keep feelings to yourself
~ say/ do nothing
~ accommodating
~ sense of helplessness & loss of control
In a conflict outcome what is a win~lose and what is the primary characteristic?
Based on the either or strategy. Power is the main characteristic.
Describe what a lose~lose conflict outcome is.
Where neither side wins.
Agree to a solution that neither wants, just to ensure the other doesn't win
What is a win~win conflict outcome?
An underlying attitude that a conflict is a problem to be solved not a fight to he won. Can agree
to disagree.
What are 4 things active listening includes?
1. Listen politely
2. Asking Q's for clarification
3. Repeat what was said in your own words
4. Summarize
What are 4 MORE things active listening includes?
5. Acknowledge the speakers point of view
6. Avoid giving advice, moralizing & predicting the future
7. Avoid interrupting
8. Listen with your heart as well as your head
What do you look for in non~verbal communication?
~ facial expressions
~ tone of voice
~ movement
~ appearance
~ eye contact {looking away or down}
