ORGB 364 UPDATED EXAM TEST PAPER QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔Mental Imagery - ✔✔the process of mentally practicing a task and visualizing its
successful completion
✔✔Mental Models - ✔✔knowledge structures that we develop to describe, explain, and
predict the world around us
✔✔Mindfulness - ✔✔a person's receptive and impartial attention to and awareness of
the present situation as well as to one's own thoughts and emotions in that moment
✔✔Moral Intensity - ✔✔the degree to which an issue demands the application of ethical
principles
✔✔Moral Sensitivity - ✔✔a person's ability to recognize the presence of an ethical issue
and determine its relative importance
✔✔Motivation - ✔✔the forces within a person that affect his or her direction, intensity,
and persistence of voluntary behavior
✔✔Motivator-Hygiene theory - ✔✔Herzberg's theory stating that employees are
primarily motivated by growth and esteem needs, not by lower-level needs
✔✔Myers-Briggs Type Indicator (MBTI) - ✔✔an instrument designed to measure the
elements of Jungian personality theory, particularly preferences regarding perceiving
and judging information
✔✔Need for Achievement (nAch) - ✔✔a learned need in which people want to
accomplish reasonably challenging goals and desire unambiguous feedback and
recognition for their success
✔✔Need for Affiliation (nAff) - ✔✔a learned need in which people seek approval from
others, conform to their wishes and expectations, and avoid conflict and confrontation
✔✔Need for power (nPow) - ✔✔A learned need in which people want to control
environment, including people and material resources, to benefit either themselves
(personalized power) or others (socialized power)
✔✔Needs - ✔✔goal-directed forces that people experience
✔✔Negotiation - ✔✔decision-making situations in which two or more parties attempt to
reach agreement
, ✔✔Neuroticism - ✔✔a personality dimension describing people who tend to be anxious,
insecure, self-conscious, depressed, and temperamental
✔✔Nominal Group Technique - ✔✔A variation of brainstorming consisting of three
stages: Participants (1) silently and independently document their ideas, (2) collectively
describe these ideas to the other team members without critique, and then (3) silently
and independently evaluate the ideas presented
✔✔Norms - ✔✔the informal rules and shared expectations that groups establish to
regulate the behavior of their members
✔✔Open Systems - ✔✔A perspective which holds that organizations depend on the
external environment for resources, affect that environment through their output, and
consist of internal subsystems that transform inputs to outputs.
✔✔Openness to Experience - ✔✔A personality dimension describing people who are
imaginative, creative, unconventional, curious, nonconforming, autonomous, and
aesthetically perceptive
✔✔Organizational Behaviour - ✔✔the study of what people think, feel, and do in and
around organizations
✔✔Organizational Behaviour Modification - ✔✔A theory that explains employee
behaviour in terms of the antecedent conditions and consequences of that behaviour.
✔✔Organizational Citizenship Behaviours - ✔✔various forms of cooperation and
helpfulness to others that support the organization's social and psychological context
✔✔Organizational Culture - ✔✔the values and assumptions shared within an
organization
✔✔Organizational Effectiveness - ✔✔a broad concept represented by several
perspectives, including the organization's fit with the external environment, internal
subsystems configuration for high performance, emphasis on organizational learning,
and ability to satisfy the needs of key stakeholders
✔✔Organizational Learning - ✔✔A perspective which holds that organizational
effectiveness depends on the organization's capacity to acquire, share, use, and store
valuable knowledge.
✔✔Organizational Socialization - ✔✔the process by which individuals learn the values,
expected behaviors, and social knowledge necessary to assume their roles in the
organization
SOLUTIONS GUARANTEE A+
✔✔Mental Imagery - ✔✔the process of mentally practicing a task and visualizing its
successful completion
✔✔Mental Models - ✔✔knowledge structures that we develop to describe, explain, and
predict the world around us
✔✔Mindfulness - ✔✔a person's receptive and impartial attention to and awareness of
the present situation as well as to one's own thoughts and emotions in that moment
✔✔Moral Intensity - ✔✔the degree to which an issue demands the application of ethical
principles
✔✔Moral Sensitivity - ✔✔a person's ability to recognize the presence of an ethical issue
and determine its relative importance
✔✔Motivation - ✔✔the forces within a person that affect his or her direction, intensity,
and persistence of voluntary behavior
✔✔Motivator-Hygiene theory - ✔✔Herzberg's theory stating that employees are
primarily motivated by growth and esteem needs, not by lower-level needs
✔✔Myers-Briggs Type Indicator (MBTI) - ✔✔an instrument designed to measure the
elements of Jungian personality theory, particularly preferences regarding perceiving
and judging information
✔✔Need for Achievement (nAch) - ✔✔a learned need in which people want to
accomplish reasonably challenging goals and desire unambiguous feedback and
recognition for their success
✔✔Need for Affiliation (nAff) - ✔✔a learned need in which people seek approval from
others, conform to their wishes and expectations, and avoid conflict and confrontation
✔✔Need for power (nPow) - ✔✔A learned need in which people want to control
environment, including people and material resources, to benefit either themselves
(personalized power) or others (socialized power)
✔✔Needs - ✔✔goal-directed forces that people experience
✔✔Negotiation - ✔✔decision-making situations in which two or more parties attempt to
reach agreement
, ✔✔Neuroticism - ✔✔a personality dimension describing people who tend to be anxious,
insecure, self-conscious, depressed, and temperamental
✔✔Nominal Group Technique - ✔✔A variation of brainstorming consisting of three
stages: Participants (1) silently and independently document their ideas, (2) collectively
describe these ideas to the other team members without critique, and then (3) silently
and independently evaluate the ideas presented
✔✔Norms - ✔✔the informal rules and shared expectations that groups establish to
regulate the behavior of their members
✔✔Open Systems - ✔✔A perspective which holds that organizations depend on the
external environment for resources, affect that environment through their output, and
consist of internal subsystems that transform inputs to outputs.
✔✔Openness to Experience - ✔✔A personality dimension describing people who are
imaginative, creative, unconventional, curious, nonconforming, autonomous, and
aesthetically perceptive
✔✔Organizational Behaviour - ✔✔the study of what people think, feel, and do in and
around organizations
✔✔Organizational Behaviour Modification - ✔✔A theory that explains employee
behaviour in terms of the antecedent conditions and consequences of that behaviour.
✔✔Organizational Citizenship Behaviours - ✔✔various forms of cooperation and
helpfulness to others that support the organization's social and psychological context
✔✔Organizational Culture - ✔✔the values and assumptions shared within an
organization
✔✔Organizational Effectiveness - ✔✔a broad concept represented by several
perspectives, including the organization's fit with the external environment, internal
subsystems configuration for high performance, emphasis on organizational learning,
and ability to satisfy the needs of key stakeholders
✔✔Organizational Learning - ✔✔A perspective which holds that organizational
effectiveness depends on the organization's capacity to acquire, share, use, and store
valuable knowledge.
✔✔Organizational Socialization - ✔✔the process by which individuals learn the values,
expected behaviors, and social knowledge necessary to assume their roles in the
organization
