ORGB 364 UPDATED COMPREHENSIVE QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔False Consensus Effect - ✔✔occurs when people overestimate the extent to which
others have similar beliefs to their own
✔✔Primacy Effect - ✔✔tendency to form an opinion of people on the basis of the first
information we receive about them
✔✔Recency Effect - ✔✔occurs when most recent information dominates our
perceptions
✔✔Implicit Association Test (IAT) - ✔✔a test that indicates any implicit biases we might
have towards others
attempts to detect subtle racial, age, gender, disability, and other biases by associating
positive and negative words with specific groups of people
✔✔Johari Window - ✔✔model of self awareness and mutual understanding
divides information about you into 4 windows
- open - blind - hidden - unknown
✔✔Open Window - ✔✔information about you that is known both to you & others
✔✔Blind Window - ✔✔information known to others but not to you
✔✔Hidden Window - ✔✔information known to you but not to others
✔✔Unknown Window - ✔✔information unknown to you and others
✔✔Emotional Intelligence (4 Dimensions) - ✔✔- awareness of own emotions & others
emotions
- management of own emotions & others emotions
✔✔Job Dissatisfaction (EVLN) - ✔✔exit
voice
loyalty
neglect
✔✔Exit - ✔✔leaving, transferring & getting away
✔✔Voice - ✔✔change rather than escape
, ✔✔Loyalty - ✔✔waiting out the problem
✔✔Neglect - ✔✔reducing effort, less quality & increased absenteeism
✔✔Service Profit Chain Model - ✔✔proposes that job satisfaction has a positive effect
on customer service
✔✔Building Commitment Strategies - ✔✔justice & support
shared values
trust
comprehension
employee involvement
✔✔General Adaptation Syndrome - ✔✔alarm
resistance
exhaustion
✔✔Alarm - ✔✔occurs when a threat activates stress response
✔✔Resistance - ✔✔engage coping mechanisms to overcome stress
✔✔Exhaustion - ✔✔occurs if stress persists
✔✔4 Common Stressors - ✔✔constraints (lack of resources, support & info)
conflict (disagreeance on achievement and distribution)
work overload (too many tasks & too many hours)
low control (over performance & pace of tasks)
✔✔Different Levels of Stress Factors - ✔✔physical health
coping strategy
personality
✔✔Managing Stress - ✔✔remove stressor (job matching & reduce noise)
withdraw stressor (permanent or temporary)
change perceptions (self reinforcement)
control consequences (physical health & wellness)
social support (friends, family & coworkers)
✔✔Maslow's Theory - ✔✔self-actualization (self fulfilment & ones potential)
esteem (social status)
belongingness (interaction & affection)
safety (security & stability)
physiological (food, air, water, shelter)
SOLUTIONS GUARANTEE A+
✔✔False Consensus Effect - ✔✔occurs when people overestimate the extent to which
others have similar beliefs to their own
✔✔Primacy Effect - ✔✔tendency to form an opinion of people on the basis of the first
information we receive about them
✔✔Recency Effect - ✔✔occurs when most recent information dominates our
perceptions
✔✔Implicit Association Test (IAT) - ✔✔a test that indicates any implicit biases we might
have towards others
attempts to detect subtle racial, age, gender, disability, and other biases by associating
positive and negative words with specific groups of people
✔✔Johari Window - ✔✔model of self awareness and mutual understanding
divides information about you into 4 windows
- open - blind - hidden - unknown
✔✔Open Window - ✔✔information about you that is known both to you & others
✔✔Blind Window - ✔✔information known to others but not to you
✔✔Hidden Window - ✔✔information known to you but not to others
✔✔Unknown Window - ✔✔information unknown to you and others
✔✔Emotional Intelligence (4 Dimensions) - ✔✔- awareness of own emotions & others
emotions
- management of own emotions & others emotions
✔✔Job Dissatisfaction (EVLN) - ✔✔exit
voice
loyalty
neglect
✔✔Exit - ✔✔leaving, transferring & getting away
✔✔Voice - ✔✔change rather than escape
, ✔✔Loyalty - ✔✔waiting out the problem
✔✔Neglect - ✔✔reducing effort, less quality & increased absenteeism
✔✔Service Profit Chain Model - ✔✔proposes that job satisfaction has a positive effect
on customer service
✔✔Building Commitment Strategies - ✔✔justice & support
shared values
trust
comprehension
employee involvement
✔✔General Adaptation Syndrome - ✔✔alarm
resistance
exhaustion
✔✔Alarm - ✔✔occurs when a threat activates stress response
✔✔Resistance - ✔✔engage coping mechanisms to overcome stress
✔✔Exhaustion - ✔✔occurs if stress persists
✔✔4 Common Stressors - ✔✔constraints (lack of resources, support & info)
conflict (disagreeance on achievement and distribution)
work overload (too many tasks & too many hours)
low control (over performance & pace of tasks)
✔✔Different Levels of Stress Factors - ✔✔physical health
coping strategy
personality
✔✔Managing Stress - ✔✔remove stressor (job matching & reduce noise)
withdraw stressor (permanent or temporary)
change perceptions (self reinforcement)
control consequences (physical health & wellness)
social support (friends, family & coworkers)
✔✔Maslow's Theory - ✔✔self-actualization (self fulfilment & ones potential)
esteem (social status)
belongingness (interaction & affection)
safety (security & stability)
physiological (food, air, water, shelter)
