ORGB 364 UPDATED EXAM SCRIPT QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔achievement-nuturance orientation - ✔✔competitive vs cooperative
high competitive, material, assertiveness ex japan
low Sweden
✔✔best predictors of adaptive and proactive performance. - ✔✔extra and openness to
experience
✔✔best predictors of organizational citizenship behaviors - ✔✔agreeableness and
conscientiousness
✔✔four issues Big five - ✔✔1. more isn't better
2. doesn't do all temperaments
3. personality can change
4. specific personality traits can be more predictive than the broader
✔✔MBTI - ✔✔extraversion vs introversion
sensing vs intuitive (perceiving information)
thinking vs feeling (processing information)
judging vs perceiving (orientating to external world)
✔✔values vs personality - ✔✔values are evaluative (rather than descriptive), more likely
to conflict, and formed more from socialization than heredity.
✔✔4 ethic principles - ✔✔Utilitarianism - greatest number good
individual rights
distributive justice
ethic of care
✔✔self concept complexity - ✔✔number of distinct and important roles or identities that
people perceive about themselves ex daughter
also defined about the seperateness
✔✔self concept consistency - ✔✔degree to which a person's identities require similar
personal attributes. High consistency exists when the individual's personal attributes are
compatible with their various self-views, and when those self-views are compatible with
each other.
✔✔Do I have a low or high self complexity? - ✔✔Low, psychology student, equestrian,
dog mom
✔✔Self concept consistency high or low? - ✔✔high, psychology and morals and training
,✔✔Psychological well-being tends to be higher among people with fairly distinct multiple
selves (complexity) that are _____ (clarity) and require similar personal attributes that
are compatible with the individual's character (consistency) - ✔✔well established
✔✔self enhancement - ✔✔rating above oneself
✔✔self verification - ✔✔confirm and maintain their existing self-concept
✔✔self esteem - ✔✔the extent to which people like, respect, and are satisfied with
themselve
✔✔self efficacy - ✔✔person's belief that they can successfully complete a tas
✔✔person's general beliefs about the amount of control they have over personal life
events - ✔✔Locus of control
✔✔social identity theory - ✔✔people define themselves by the groups to which they
belong or have an emotional attachment
✔✔categorical thinking - ✔✔the mostly nonconscious process of organizing people and
objects into preconceived categories that are stored in our long-term memory
✔✔our opinion regarding whether we like or trust a person is about the same whether
we see the person's face for a minute or a - ✔✔fraction of a second
✔✔attribution process - ✔✔Attribution involves forming beliefs about the causes of
behaviour or events.
perceive whether an observed behaviour or event is caused mainly by characteristics of
the person (internal factors) or by the environment (external factors).
✔✔three attribution rules—to decide whether another individual's behaviour and
performance are caused mainly by personal characteristics or by situational influences -
✔✔consistency, distinctiveness, and consensus - compared to others vs agreement in
the judgment or opinion reached by a group as a whole.
✔✔self serving bias - ✔✔external for faults, internal causes for success
✔✔fundamental attribution error - ✔✔the tendency for observers, when analyzing
another's behavior, to underestimate the impact of the situation and to overestimate the
impact of personal disposition
✔✔false consensus effect - ✔✔overestimate similarity of others with their own values
and beliefs
, ✔✔One problem is that teaching people to reject incorrect stereotypes has the
unintended effect of reinforcing rather than reducing reliance on those stereotypes. -
✔✔A more successful way to minimize perceptual biases is by increasing self-
awareness
✔✔Johari window - ✔✔this model of self-awareness and mutual understanding divides
information about you into four "windows"—open, blind, hidden, and unknown—based
on whether your own values, beliefs, and experiences are known to you and to others
✔✔contact hypothesis - ✔✔under specific conditions, people who interact with each
other will be less perceptually biased because they have a more personal
understanding of the other person and their group
✔✔global mindset - ✔✔refers to an individual's ability to perceive, know about, and
process information across cultures.
✔✔perception - ✔✔selecting, organizing, and interpreting information to make sense of
the world around us. Perceptual organization applies categorical thinking
✔✔Emotions are experiences T/F - ✔✔They represent changes in our physiological
state (e.g., blood pressure, heart rate), psychological state (e.g., thought process), and
behaviour (e.g., facial expression)
✔✔attitudes - ✔✔judgements, beliefs, assessed feelings, and behavioural intentions
toward a person, object, or event
✔✔emotional labour - ✔✔the effort, planning, and control needed to express
organizationally desired emotions during interpersonal transactions
✔✔5 strategies for regulating emotions - ✔✔1. change the situation
2. modify the situation
3. suppress or amplify emotions
4. shift
5. reframe
✔✔deep acting - ✔✔Employees who actually produce the emotions that are expected in
a particular situation are engaging, whereas surface acting pretends to have a desired
emotion by acting out the behaviour associated with that emotion.
✔✔4 quadrants of emotional intelligence - ✔✔managing and recognizing mine and
others
SOLUTIONS GUARANTEE A+
✔✔achievement-nuturance orientation - ✔✔competitive vs cooperative
high competitive, material, assertiveness ex japan
low Sweden
✔✔best predictors of adaptive and proactive performance. - ✔✔extra and openness to
experience
✔✔best predictors of organizational citizenship behaviors - ✔✔agreeableness and
conscientiousness
✔✔four issues Big five - ✔✔1. more isn't better
2. doesn't do all temperaments
3. personality can change
4. specific personality traits can be more predictive than the broader
✔✔MBTI - ✔✔extraversion vs introversion
sensing vs intuitive (perceiving information)
thinking vs feeling (processing information)
judging vs perceiving (orientating to external world)
✔✔values vs personality - ✔✔values are evaluative (rather than descriptive), more likely
to conflict, and formed more from socialization than heredity.
✔✔4 ethic principles - ✔✔Utilitarianism - greatest number good
individual rights
distributive justice
ethic of care
✔✔self concept complexity - ✔✔number of distinct and important roles or identities that
people perceive about themselves ex daughter
also defined about the seperateness
✔✔self concept consistency - ✔✔degree to which a person's identities require similar
personal attributes. High consistency exists when the individual's personal attributes are
compatible with their various self-views, and when those self-views are compatible with
each other.
✔✔Do I have a low or high self complexity? - ✔✔Low, psychology student, equestrian,
dog mom
✔✔Self concept consistency high or low? - ✔✔high, psychology and morals and training
,✔✔Psychological well-being tends to be higher among people with fairly distinct multiple
selves (complexity) that are _____ (clarity) and require similar personal attributes that
are compatible with the individual's character (consistency) - ✔✔well established
✔✔self enhancement - ✔✔rating above oneself
✔✔self verification - ✔✔confirm and maintain their existing self-concept
✔✔self esteem - ✔✔the extent to which people like, respect, and are satisfied with
themselve
✔✔self efficacy - ✔✔person's belief that they can successfully complete a tas
✔✔person's general beliefs about the amount of control they have over personal life
events - ✔✔Locus of control
✔✔social identity theory - ✔✔people define themselves by the groups to which they
belong or have an emotional attachment
✔✔categorical thinking - ✔✔the mostly nonconscious process of organizing people and
objects into preconceived categories that are stored in our long-term memory
✔✔our opinion regarding whether we like or trust a person is about the same whether
we see the person's face for a minute or a - ✔✔fraction of a second
✔✔attribution process - ✔✔Attribution involves forming beliefs about the causes of
behaviour or events.
perceive whether an observed behaviour or event is caused mainly by characteristics of
the person (internal factors) or by the environment (external factors).
✔✔three attribution rules—to decide whether another individual's behaviour and
performance are caused mainly by personal characteristics or by situational influences -
✔✔consistency, distinctiveness, and consensus - compared to others vs agreement in
the judgment or opinion reached by a group as a whole.
✔✔self serving bias - ✔✔external for faults, internal causes for success
✔✔fundamental attribution error - ✔✔the tendency for observers, when analyzing
another's behavior, to underestimate the impact of the situation and to overestimate the
impact of personal disposition
✔✔false consensus effect - ✔✔overestimate similarity of others with their own values
and beliefs
, ✔✔One problem is that teaching people to reject incorrect stereotypes has the
unintended effect of reinforcing rather than reducing reliance on those stereotypes. -
✔✔A more successful way to minimize perceptual biases is by increasing self-
awareness
✔✔Johari window - ✔✔this model of self-awareness and mutual understanding divides
information about you into four "windows"—open, blind, hidden, and unknown—based
on whether your own values, beliefs, and experiences are known to you and to others
✔✔contact hypothesis - ✔✔under specific conditions, people who interact with each
other will be less perceptually biased because they have a more personal
understanding of the other person and their group
✔✔global mindset - ✔✔refers to an individual's ability to perceive, know about, and
process information across cultures.
✔✔perception - ✔✔selecting, organizing, and interpreting information to make sense of
the world around us. Perceptual organization applies categorical thinking
✔✔Emotions are experiences T/F - ✔✔They represent changes in our physiological
state (e.g., blood pressure, heart rate), psychological state (e.g., thought process), and
behaviour (e.g., facial expression)
✔✔attitudes - ✔✔judgements, beliefs, assessed feelings, and behavioural intentions
toward a person, object, or event
✔✔emotional labour - ✔✔the effort, planning, and control needed to express
organizationally desired emotions during interpersonal transactions
✔✔5 strategies for regulating emotions - ✔✔1. change the situation
2. modify the situation
3. suppress or amplify emotions
4. shift
5. reframe
✔✔deep acting - ✔✔Employees who actually produce the emotions that are expected in
a particular situation are engaging, whereas surface acting pretends to have a desired
emotion by acting out the behaviour associated with that emotion.
✔✔4 quadrants of emotional intelligence - ✔✔managing and recognizing mine and
others
