Answered Correct 2025-2026 Updated.
William may make changes in the Procurement Department. what is his first step when
considering a new process?
a. Engaging in a process mapping activity
b. Identifying a need for change
c. Building a flowchart
d. Creating a policy and procedures manual - Answer Identifying a need for change
Sam's team in creating steps for requisition processing. Which of the statements describe why
implementing processes is important? Use of processes promotes:
a. standards, fairness and transparency
b. standards, planning and transparency
c. efficiency, planning and standards
d. efficiency, fairness and transparency - Answer efficiency, fairness and transparency
Processes should be developed to prevent unethical behavior and it is essential that
organizations have an approach that promotes consistency throughout the procurement
process.
Sean is reviewing his organizations values, customs and beliefs, which of the following is Sean
reviewing?
a. cohesion
b. incentives
c. stakeholder policy
d. culture - Answer Culture
How can Cindy successfully develop entity staff to work more as a productive, cohesive team in
the future?
a. focus primarily on interviewing the correct staff rather than former staff
b. recruit for skills and hire for suitability in the office
, c. focus professional development on furthering skills rather than cross-training
d. focus primarily on skillsets that get the job done. - Answer Recruit for skills and hire for
suitability in the office
when hiring, managers must consider the impact of the new employee on the office's climate.
As a procurement manager, which strategy can Joe employ to encourage a good perception by
the office stakeholders?
a. adjust strict deadlines to promote inclusion by SWMBE community
b. favor internal customers over suppliers
c. create a fair balance between internal customers and suppliers
d. favor suppliers over customers - Answer Create a fair balance between internal customers
and suppliers
Internal customer and suppliers are stakeholders to procurement and must be treated in a
manner that is ethical and just to preserve the procurement process. Each group of people are
stakeholders to procurement and must be treated in a manner that is ethical and just in order to
preserve the Procurement process.
The Chief Procurement Officer has asked Amy to define standards for next fiscal year's
performance. What is she describing?
a. responses to the stakeholder survey
b. a SWOT Analysis
c. benchmarks
d. Key Performance Indicators - Answer Benchmarks
NIGP's Dictionary of Procurement terms defines benchmarking as "the act of measuring a
process, service, or product against the characteristics of the recognized leaders in the given
area of review."
Shawn's colleagues have very little confidence in her staff's abilities. Which is the best strategy
for Shawn to use to begin creating change?
a. change processes to suit the desires of individual customers
b. favor internal customers over the supplier community
c. create arbitrary deadlines