ARE 112 - FINAL UCD QUESTIONS & ANSWERS
The Goal - Answers -to optimize and satisfy
MECE - Answers -Fact-based: Mutually Exclusive, Collectively Exhaustive
DDP - Answers -Descriptive, Diagnostic, and Prescriptive
External (organizational structure) - Answers -Strategy, Buy, and Sell
Internal (organizational structure) - Answers -Structures, culture, people, tasks, and
systems
Alexander the Great - Answers -Personality Driven
Genghis Kahn - Answers -Mission Driven: keep only the best people
Dynasties of China - Answers -History Driven
The Wild West - Answers -Opportunity Driven
The Circus - Answers -Market Driven
The Industrial Revolution - Answers -steam engine and steel
Classical School of Management - Answers -Frederick Taylor, Max Weber, and Henri
Fayol
Fredrick Taylor - Answers -scientific method: select worker to fit the job
Max Weber - Answers -Bureaucracy: formal rules, division of labor
Henri Fayol - Answers -administration: planning, command
Anthony's Management Hierarchy - Answers -Strategic planning, management control,
operational control, and organizational memebers
Behavioral Approach of Management - Answers -Hawthorne: Elton Mayo, Maslow, and
McGregor
Hawthorne - Answers -human relations, social concerns
Maslow - Answers -human needs: safety, social, physiological, and esteem
, McGregor - Answers -Theory X: people do not like to work, Theory Y: people are willing
to work
Management Sciences Approach - Answers -technology
Three Schools of Management - Answers -Classical, Behavioral, and Management
Sciences: all layering over each other
Incremental Change - Answers -solving performance gaps, reactive changes, and an
"alignment issue"
Macro Problems - Answers -important
Micro Problems - Answers -urgent
Domain Analysis or the Sociotechnical Systems Approach (STS) - Answers -Long-wall
(one miner) and Short-wall (two miners)
Value Proposition - Answers -operations wants to satisfy the strategy
Theory of Constraints - Answers -Internal and external: continuous improvement to
achieve goal
descriptive - Answers -Like the MECE step
ToC operations - Answers -Throughput, inventory, and operational expense
Drum - Answers -The constraint
Driving forces for transformational change - Answers -Globalization, rapid change in
technology, changes on consumer demands, changes in supply of raw materials, shifts
in asymmetric or symmetric information, and competition
Targets for transformational change - Answers -Tasks, people, culture, technology, and
structures
Likert scale - Answers -Convert qualitative results to quantitative measure
BPR - Answers -Business Process Reengineering
ERP - Answers -Enterprise Resource Planning
CRM - Answers -Customer Relationship Management
Supply chain - Answers -Physical and conceptual models (look at notes #3)
The Goal - Answers -to optimize and satisfy
MECE - Answers -Fact-based: Mutually Exclusive, Collectively Exhaustive
DDP - Answers -Descriptive, Diagnostic, and Prescriptive
External (organizational structure) - Answers -Strategy, Buy, and Sell
Internal (organizational structure) - Answers -Structures, culture, people, tasks, and
systems
Alexander the Great - Answers -Personality Driven
Genghis Kahn - Answers -Mission Driven: keep only the best people
Dynasties of China - Answers -History Driven
The Wild West - Answers -Opportunity Driven
The Circus - Answers -Market Driven
The Industrial Revolution - Answers -steam engine and steel
Classical School of Management - Answers -Frederick Taylor, Max Weber, and Henri
Fayol
Fredrick Taylor - Answers -scientific method: select worker to fit the job
Max Weber - Answers -Bureaucracy: formal rules, division of labor
Henri Fayol - Answers -administration: planning, command
Anthony's Management Hierarchy - Answers -Strategic planning, management control,
operational control, and organizational memebers
Behavioral Approach of Management - Answers -Hawthorne: Elton Mayo, Maslow, and
McGregor
Hawthorne - Answers -human relations, social concerns
Maslow - Answers -human needs: safety, social, physiological, and esteem
, McGregor - Answers -Theory X: people do not like to work, Theory Y: people are willing
to work
Management Sciences Approach - Answers -technology
Three Schools of Management - Answers -Classical, Behavioral, and Management
Sciences: all layering over each other
Incremental Change - Answers -solving performance gaps, reactive changes, and an
"alignment issue"
Macro Problems - Answers -important
Micro Problems - Answers -urgent
Domain Analysis or the Sociotechnical Systems Approach (STS) - Answers -Long-wall
(one miner) and Short-wall (two miners)
Value Proposition - Answers -operations wants to satisfy the strategy
Theory of Constraints - Answers -Internal and external: continuous improvement to
achieve goal
descriptive - Answers -Like the MECE step
ToC operations - Answers -Throughput, inventory, and operational expense
Drum - Answers -The constraint
Driving forces for transformational change - Answers -Globalization, rapid change in
technology, changes on consumer demands, changes in supply of raw materials, shifts
in asymmetric or symmetric information, and competition
Targets for transformational change - Answers -Tasks, people, culture, technology, and
structures
Likert scale - Answers -Convert qualitative results to quantitative measure
BPR - Answers -Business Process Reengineering
ERP - Answers -Enterprise Resource Planning
CRM - Answers -Customer Relationship Management
Supply chain - Answers -Physical and conceptual models (look at notes #3)
