OBHR 3330 FINAL EXAM QUESTIONS & ANSWERS
What is Employee Relations? - Answers -The activities that establish and maintain
positive employee-employer relationships and contribute to satisfaction, productivity,
motivation, morale, discipline, and a positive and cohesive work environment.
Under employee relations we have: - Answers -Employee Policies
Employee Recognition Programs
Employee Assistance Programs
Employee Voice Programs
Employee Rights
Disciplinary Processes
How do you ensure fair treatment? - Answers -Distributive Justice.
Procedural Justice.
Interactional Justice.
What is distributive justice? - Answers -perceived fairness of the amount and allocation
of rewards among individuals
What is procedural justice? - Answers -perceived fairness of the process used to
determine the distribution of rewards
what is interactional justice? - Answers -the degree to which people are treated with
respect, kindness, and dignity in interpersonal interactions
Policies to Ensure Fair Treatment? - Answers -Have written policies.
Widely disseminate them.
Provide relevant training.
Secure acknowledgement.
What is employment at will? - Answers -Allows employer or employee to terminate the
relationship anytime
what are the exceptions to Employment at Will? - Answers -Public policy exception,
implied-contract exception, and implied covenant of good faith and fair dealing
exception.
What is Employee Assistance Program (EAP)? - Answers -
EAPs typically provide assistance with what? - Answers -Alcohol or substance abuse.
Child or elder care.
Relationship challenges (divorce).
Financial or legal problems.
, Wellness matters.
Nurse advice lines.
Basic legal assistance.
Adoption assistance.
Traumatic events, e.g., workplace violence.
what is Employee Voice? - Answers -The means by which employees communicate
their views to their employer
types of Employee Voice? - Answers -Informal employee voice mechanisms.
Formal employee voice mechanisms.
Functions of Employee-Voice Systems? - Answers -Ensure fair treatment of
employees.
Provides a context in which unfair treatment can be appealed.
Help to improve the effectiveness of an organization.
Sustain employee loyalty and commitment.
What is employee engagement? - Answers -When people are committed to their work
and the organization and motivated to exercise discretionary effort to achieve high
levels of performance.
What are the Typical Drivers of Engagement? - Answers -Job autonomy
Support and coaching
Feedback
Opportunities to learn and develop
Task variety
Responsibility
Meaningful work
Senior management vision and communication - the "big idea"
Positive perceptions of one's line manager
Employee voice
A line of sight between their job and the vision and aims of the organization
what is Continuous Listening? - Answers -A coordinated and cross-functional effort to
continuously collect and combine a variety of critical data sources to drive and enhance
company performance by identifying and responding to employee concerns and issues.
What Are Management Rights? - Answers -
What are Employee Rights Challenges? - Answers -Random drug testing: Probable
cause. False positives. Security. Alternative testing.
Electronic monitoring: Employee theft. Invasion perception. Employee awareness.
Whistle-Blowing: Retaliation. Internal procedures. Top-management support.
Moonlighting Restrictions.
Office Romance Restrictions: Policies. Supervisor/subordinate relationships.
What is Employee Relations? - Answers -The activities that establish and maintain
positive employee-employer relationships and contribute to satisfaction, productivity,
motivation, morale, discipline, and a positive and cohesive work environment.
Under employee relations we have: - Answers -Employee Policies
Employee Recognition Programs
Employee Assistance Programs
Employee Voice Programs
Employee Rights
Disciplinary Processes
How do you ensure fair treatment? - Answers -Distributive Justice.
Procedural Justice.
Interactional Justice.
What is distributive justice? - Answers -perceived fairness of the amount and allocation
of rewards among individuals
What is procedural justice? - Answers -perceived fairness of the process used to
determine the distribution of rewards
what is interactional justice? - Answers -the degree to which people are treated with
respect, kindness, and dignity in interpersonal interactions
Policies to Ensure Fair Treatment? - Answers -Have written policies.
Widely disseminate them.
Provide relevant training.
Secure acknowledgement.
What is employment at will? - Answers -Allows employer or employee to terminate the
relationship anytime
what are the exceptions to Employment at Will? - Answers -Public policy exception,
implied-contract exception, and implied covenant of good faith and fair dealing
exception.
What is Employee Assistance Program (EAP)? - Answers -
EAPs typically provide assistance with what? - Answers -Alcohol or substance abuse.
Child or elder care.
Relationship challenges (divorce).
Financial or legal problems.
, Wellness matters.
Nurse advice lines.
Basic legal assistance.
Adoption assistance.
Traumatic events, e.g., workplace violence.
what is Employee Voice? - Answers -The means by which employees communicate
their views to their employer
types of Employee Voice? - Answers -Informal employee voice mechanisms.
Formal employee voice mechanisms.
Functions of Employee-Voice Systems? - Answers -Ensure fair treatment of
employees.
Provides a context in which unfair treatment can be appealed.
Help to improve the effectiveness of an organization.
Sustain employee loyalty and commitment.
What is employee engagement? - Answers -When people are committed to their work
and the organization and motivated to exercise discretionary effort to achieve high
levels of performance.
What are the Typical Drivers of Engagement? - Answers -Job autonomy
Support and coaching
Feedback
Opportunities to learn and develop
Task variety
Responsibility
Meaningful work
Senior management vision and communication - the "big idea"
Positive perceptions of one's line manager
Employee voice
A line of sight between their job and the vision and aims of the organization
what is Continuous Listening? - Answers -A coordinated and cross-functional effort to
continuously collect and combine a variety of critical data sources to drive and enhance
company performance by identifying and responding to employee concerns and issues.
What Are Management Rights? - Answers -
What are Employee Rights Challenges? - Answers -Random drug testing: Probable
cause. False positives. Security. Alternative testing.
Electronic monitoring: Employee theft. Invasion perception. Employee awareness.
Whistle-Blowing: Retaliation. Internal procedures. Top-management support.
Moonlighting Restrictions.
Office Romance Restrictions: Policies. Supervisor/subordinate relationships.
