TCU SUPPLY CHAIN 2025
LAYTON EXAM 1
Risk Management - ANSWERS-developing operations that anticipate and deal
with problems resulting from natural events, social factors, economic issues, or
technological issues
Triple Bottom Line - ANSWERS-an approach to corporate performance
measurement that focuses on a company's total impact measured in terms of profit,
people, and the planet
Capabilities - ANSWERS-unique and superior operational abilities that stem from
the routines, skills, and processes that the firm develops and uses
core capabilities - ANSWERS-the skills, processes, and systems that are unique to
the firm and that enable it to deliver products that are both valued by the customer
and difficult for competitors to imitate
fit - ANSWERS-the extent to which there is alignment between the firm's
operational capabilities, its value proposition, and the desires of its critical
customers
Strategic Profit Model (SPM) - ANSWERS-a model that shows how operational
changes affect the overall performance of a business unit
Supply chain operational reference model (SCOR) - ANSWERS-a model for
assessing, charting, and describing supply chain processes and their performance
END OF
PAGE 1
, TCU SUPPLY CHAIN 2025
LAYTON EXAM 1
customer service management - ANSWERS-the design and execution of the
processes that provide customers with products and services they desire
basic service - ANSWERS-a supplier's ability to provide product availability, lead-
time performance, and service reliability
product availability - ANSWERS-the capacity to have inventory present when and
where it is desired by a customer
fill rate - ANSWERS-the percentage of total quantity of units ordered by
customers that are actually delivered
unit fill rate - ANSWERS-the percentage of total quantity of units ordered by
customers that are actually delivered
unit fill rate=total units delivered/total units ordered
line fill rate - ANSWERS-a measure of service performance as the percentage of
purchase order lines that are filled in total
order fill rate (orders shipped complete) - ANSWERS-a measure of the percentage
of orders that are shipped complete with all items ordered by a customer
END OF
PAGE 2
LAYTON EXAM 1
Risk Management - ANSWERS-developing operations that anticipate and deal
with problems resulting from natural events, social factors, economic issues, or
technological issues
Triple Bottom Line - ANSWERS-an approach to corporate performance
measurement that focuses on a company's total impact measured in terms of profit,
people, and the planet
Capabilities - ANSWERS-unique and superior operational abilities that stem from
the routines, skills, and processes that the firm develops and uses
core capabilities - ANSWERS-the skills, processes, and systems that are unique to
the firm and that enable it to deliver products that are both valued by the customer
and difficult for competitors to imitate
fit - ANSWERS-the extent to which there is alignment between the firm's
operational capabilities, its value proposition, and the desires of its critical
customers
Strategic Profit Model (SPM) - ANSWERS-a model that shows how operational
changes affect the overall performance of a business unit
Supply chain operational reference model (SCOR) - ANSWERS-a model for
assessing, charting, and describing supply chain processes and their performance
END OF
PAGE 1
, TCU SUPPLY CHAIN 2025
LAYTON EXAM 1
customer service management - ANSWERS-the design and execution of the
processes that provide customers with products and services they desire
basic service - ANSWERS-a supplier's ability to provide product availability, lead-
time performance, and service reliability
product availability - ANSWERS-the capacity to have inventory present when and
where it is desired by a customer
fill rate - ANSWERS-the percentage of total quantity of units ordered by
customers that are actually delivered
unit fill rate - ANSWERS-the percentage of total quantity of units ordered by
customers that are actually delivered
unit fill rate=total units delivered/total units ordered
line fill rate - ANSWERS-a measure of service performance as the percentage of
purchase order lines that are filled in total
order fill rate (orders shipped complete) - ANSWERS-a measure of the percentage
of orders that are shipped complete with all items ordered by a customer
END OF
PAGE 2
