TEXAS CLASS D WATER LICENSE
(COMPLETE) QUESTIONS AND
ANSWERS!!
Operators have a responsibility to provide drinking water that meets federal and state
standards. (true/false) - ANSWER-true
Water must be disinfected, delivered at inadequate pressure, and be ample in quantity.
(true/false) - ANSWER-false (adequate pressure)
Utility employees should guard the water supply and facilities from contamination, public
tours, and even terrorism. (true/false) - ANSWER-false (public tours)
The state requires bacteriological sample results be kept _____ years. - ANSWER-5 years
The state requires chemical analysis be kept at least _____ years. - ANSWER-10 years
EPA requires a water system to keep a copy of each consumer confidence report at least _____
years. - ANSWER-5 years
A public water system provides the public with piped water for human consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals daily at least
_____
days out of the year. - ANSWER-15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____. - ANSWER-water is essential to life and
health
The water utility employee should remember customers are entitled to _____ and _____. -
ANSWER-courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____. - ANSWER-TCEQ
All public water systems are required to employ licensed operators even if the system only
_____ treated water bought from another source. - ANSWER-redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
corporations, mobile home parks, and _____. - ANSWER-campgrounds
Examples of community water systems include ________.
a. municipalities
,b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above - ANSWER-e. all of the above
A federal agency impacting the water utility industry is the _____. - ANSWER-EPA
The most important federal law impacting the water utility industry is the _____. - ANSWER-
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the Safe
Drinking Water Act are physical, chemical, ________ and radiological. - ANSWER-
bacteriological
The state agency that regulates drinking water in Texas and administers the federal Safe
Drinking Water Act is the ________. - ANSWER-TCEQ
Water utility system personnel are required to notify the TCEQ of changes or alterations of
the system, a new facility to be built, and water supply ________. - ANSWER-health hazards
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, groundwater
conservation districts, and subsidence districts. - ANSWER-river authorities
Public relations (PR) is the relationship between YOU, the water utility employee, and the
_____. - ANSWER-customer
The keys to good customer relations are (1) everything the utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) - ANSWER-
true
Meter readers are the persons with whom customers have the least contact. (true/false) -
ANSWER-false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - ANSWER-true
Maintenance crews can warn customers of service interruptions and provide signs and
barriers to protect the public. (true/false) - ANSWER-true
The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false) - ANSWER-true
Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false) -
ANSWER-false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) - ANSWER-true
, Complaints should be treated as "griping" and investigated as a last priority. (true/false) -
ANSWER-false
In small water systems the operator is often _____, _____ and _____. - ANSWER-meter reader,
repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - ANSWER-e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - ANSWER-d. all listed
EPA requires community water systems to provide customers with a ________ report on the
system's water quality. - ANSWER-yearly
If water quality reports are attractive and easy to ________, they can build goodwill and trust
with
the customer. - ANSWER-understand
Good treatment of employees includes fair wages, benefits, and ________ working
conditions. - ANSWER-safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b - ANSWER-d. postcard or email
Listen to special requests and seek solutions to oblige the customer within ________. -
ANSWER-utility policy
Treat customers as though another water utility across the street is competing for your ________.
- ANSWER-customers
The molecular formula for water is _____. - ANSWER-H2O
Water occurs in three forms: solid ice, liquid water, and water vapor.
(true/false) - ANSWER-true
(COMPLETE) QUESTIONS AND
ANSWERS!!
Operators have a responsibility to provide drinking water that meets federal and state
standards. (true/false) - ANSWER-true
Water must be disinfected, delivered at inadequate pressure, and be ample in quantity.
(true/false) - ANSWER-false (adequate pressure)
Utility employees should guard the water supply and facilities from contamination, public
tours, and even terrorism. (true/false) - ANSWER-false (public tours)
The state requires bacteriological sample results be kept _____ years. - ANSWER-5 years
The state requires chemical analysis be kept at least _____ years. - ANSWER-10 years
EPA requires a water system to keep a copy of each consumer confidence report at least _____
years. - ANSWER-5 years
A public water system provides the public with piped water for human consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals daily at least
_____
days out of the year. - ANSWER-15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____. - ANSWER-water is essential to life and
health
The water utility employee should remember customers are entitled to _____ and _____. -
ANSWER-courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____. - ANSWER-TCEQ
All public water systems are required to employ licensed operators even if the system only
_____ treated water bought from another source. - ANSWER-redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
corporations, mobile home parks, and _____. - ANSWER-campgrounds
Examples of community water systems include ________.
a. municipalities
,b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above - ANSWER-e. all of the above
A federal agency impacting the water utility industry is the _____. - ANSWER-EPA
The most important federal law impacting the water utility industry is the _____. - ANSWER-
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the Safe
Drinking Water Act are physical, chemical, ________ and radiological. - ANSWER-
bacteriological
The state agency that regulates drinking water in Texas and administers the federal Safe
Drinking Water Act is the ________. - ANSWER-TCEQ
Water utility system personnel are required to notify the TCEQ of changes or alterations of
the system, a new facility to be built, and water supply ________. - ANSWER-health hazards
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, groundwater
conservation districts, and subsidence districts. - ANSWER-river authorities
Public relations (PR) is the relationship between YOU, the water utility employee, and the
_____. - ANSWER-customer
The keys to good customer relations are (1) everything the utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) - ANSWER-
true
Meter readers are the persons with whom customers have the least contact. (true/false) -
ANSWER-false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - ANSWER-true
Maintenance crews can warn customers of service interruptions and provide signs and
barriers to protect the public. (true/false) - ANSWER-true
The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false) - ANSWER-true
Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false) -
ANSWER-false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) - ANSWER-true
, Complaints should be treated as "griping" and investigated as a last priority. (true/false) -
ANSWER-false
In small water systems the operator is often _____, _____ and _____. - ANSWER-meter reader,
repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - ANSWER-e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - ANSWER-d. all listed
EPA requires community water systems to provide customers with a ________ report on the
system's water quality. - ANSWER-yearly
If water quality reports are attractive and easy to ________, they can build goodwill and trust
with
the customer. - ANSWER-understand
Good treatment of employees includes fair wages, benefits, and ________ working
conditions. - ANSWER-safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b - ANSWER-d. postcard or email
Listen to special requests and seek solutions to oblige the customer within ________. -
ANSWER-utility policy
Treat customers as though another water utility across the street is competing for your ________.
- ANSWER-customers
The molecular formula for water is _____. - ANSWER-H2O
Water occurs in three forms: solid ice, liquid water, and water vapor.
(true/false) - ANSWER-true
