Organizational Behavior
Chapter 14
Conflict and Negotiation
TRUE-FALSE QUESTIONS
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
1. Situations in which the expectations or actual goal-directed behavior of one person or group
is blocked by another person or group are described as conflict.
a. True
b. False
Title: ANSWER: F REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
2. The conflict is within the individual is called interpersonal conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
3. Conflict can stimulate innovation and change.
a. True
b. False
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
4. Depending upon its nature, conflict can either be functional or dysfunctional in work
situations.
a. True
b. False
Title: ANSWER: F REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
5. Using profane language is an example of cognitive conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
6. Jurisdictional ambiguities refer to situations where it is unclear exactly where responsibility
for something lies.
a. True
b. False
May 31, 2019 1
, Organizational Behavior
Title: ANSWER: F REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
7. The behavior stage of conflict process represents problem-solving and strategy phase.
a. True
b. False
Title: ANSWER: F REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
8. In a conflict situation, the extent to which each party is interested in helping satisfy the
opponent’s concerns is called assertiveness.
a. True
b. False
Title: ANSWER: F REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
9. Perhaps the most common managerial response when conflict emerges is character
assassination.
a. True
b. False
Title: ANSWER: T REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
10. Conflict is most likely to occur when task uncertainty is high; specifying or structuring jobs
minimizes ambiguity.
a. True
b. False
Title: ANSWER: F REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
11. Research finds that avoiding win-lose situations is a way to increase conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
12. The greater the extent of task interdependence, the greater the likelihood of conflict, if
different expectations or goals exist among entities.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
13. In general, four stages are likely to exist with negotiation or bargaining.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
14. Knowing one’s relative position in the bargaining process is a key component in determining
one’s strategy.
a. True
b. False
May 31, 2019 2
Chapter 14
Conflict and Negotiation
TRUE-FALSE QUESTIONS
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
1. Situations in which the expectations or actual goal-directed behavior of one person or group
is blocked by another person or group are described as conflict.
a. True
b. False
Title: ANSWER: F REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
2. The conflict is within the individual is called interpersonal conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
3. Conflict can stimulate innovation and change.
a. True
b. False
Title: ANSWER: T REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
4. Depending upon its nature, conflict can either be functional or dysfunctional in work
situations.
a. True
b. False
Title: ANSWER: F REFERENCE: Conflict in Organizations: Basic Considerations LEARNING
OUTCOME: 1
5. Using profane language is an example of cognitive conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
6. Jurisdictional ambiguities refer to situations where it is unclear exactly where responsibility
for something lies.
a. True
b. False
May 31, 2019 1
, Organizational Behavior
Title: ANSWER: F REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
7. The behavior stage of conflict process represents problem-solving and strategy phase.
a. True
b. False
Title: ANSWER: F REFERENCE: Causes of Conflict in Organizations LEARNING OUTCOME: 2
8. In a conflict situation, the extent to which each party is interested in helping satisfy the
opponent’s concerns is called assertiveness.
a. True
b. False
Title: ANSWER: F REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
9. Perhaps the most common managerial response when conflict emerges is character
assassination.
a. True
b. False
Title: ANSWER: T REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
10. Conflict is most likely to occur when task uncertainty is high; specifying or structuring jobs
minimizes ambiguity.
a. True
b. False
Title: ANSWER: F REFERENCE: Resolving Conflict in Organizations LEARNING OUTCOME: 3
11. Research finds that avoiding win-lose situations is a way to increase conflict.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
12. The greater the extent of task interdependence, the greater the likelihood of conflict, if
different expectations or goals exist among entities.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
13. In general, four stages are likely to exist with negotiation or bargaining.
a. True
b. False
Title: ANSWER: T REFERENCE: Negotiation Behavior LEARNING OUTCOME: 4
14. Knowing one’s relative position in the bargaining process is a key component in determining
one’s strategy.
a. True
b. False
May 31, 2019 2
