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Business Communication
Building Critical Skills
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13th Edition
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TEST BANK
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Kitty O. Locker
Donna S. Kienzler
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Comprehensive Test Bank for Instructors
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and Students
© Kitty O. Locker & Donna S. Kienzler. All rights reserved.
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Reproduction or distribution without permission is prohibited.
(All Chapters Covered)
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Test Bank — Business Communication: Building Critical Skills,
13th Edition — Locker and Kienzler
Description
This test bank corresponds to the 13th edition of Business Communication:
Building Critical Skills by Kitty O. Locker and Donna S. Kienzler. It follows
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the official textbook structure and supports assessment of written, oral, team-
based, and job-related business communication skills.
Table of Contents
Chapter 1: Succeeding in Business Communication
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Chapter 2: Using Goodwill for Effective Communication
Chapter 3: Researching and Evaluating Source Material
Chapter 4: Planning, Composing, and Revising
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Chapter 5: Communicating across Cultures
Chapter 6: Working and Writing in Teams
Chapter 7: Designing Documents
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Chapter 8: Creating Effective Visuals
Chapter 9: Crafting Informative and Positive Messages
Chapter 10: Crafting Negative Messages
Chapter 11: Crafting Persuasive Messages
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Chapter 12: Developing Proposals
Chapter 13: Writing Reports
Chapter 14: Making Oral Presentations
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Chapter 15: Developing Job Application Materials
Chapter 16: Interviewing, Writing Follow-Up Messages, and
Succeeding in the Job
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