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NFDN 1002 MIDTERM REVIEW EXAM UNITS 1-4
ACCURATE AND FREQUENTLY TESTED QUESTIONS
AND 100% CORRECT ANSWERS
What is communication? - ANSWER: -a process by which the information is exchanged
| | | | | | | | | | | |
between individuals
| |
-the act of conveying information for the purpose of creating a shared understanding
| | | | | | | | | | | |
What is effective communication? - ANSWER: A process where a message is
| | | | | | | | | | |
received and understood by the receiver in the manner that the sender intended it to be
| | | | | | | | | | | | | | | |
4 purposes of effective communication - ANSWER: 1. Collecting info
| | | | | | | | |
2. Verify the gathered info | | |
3. Enhances personal and professional relationships | | | |
4. Social requirement |
Qualities of effective communicator are: - ANSWER: -Clear purpose for
| | | | | | | | |
communicating
|
-Reflecting on level on audience | | | |
-Appropriate content for audience | | |
Factors that influence communication:
| | |
Cultural - ANSWER: Socio Cultural elements, education level, language, customs,
| | | | | | | | |
expectations
|
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Factors that influence communication:
| | |
Environmental - ANSWER: Physical surroundings for communication privacy, | | | | | | |
noise level, comfort, distractors
| | | |
Factors that influence communication:
| | |
Situational - ANSWER: Reason for the communication goals, problem resolution,
| | | | | | | | |
expression of feelings
| | |
Factors that influence communication:
| | |
Relational - ANSWER: Relationship between people involves trust, helping, self-
| | | | | | | | |
disclosure
|
Factors that influence communication:
| | |
Psychophysiological - ANSWER: Meeting basic needs, includes growth and | | | | | | | |
development, culture
| |
What kind of communication is this?
| | | | |
-known as self-talk/inner thought
| | |
-Occurs within the individual
| | |
-To develop self awareness - ANSWER: Intrapersonal Communication
| | | | | | |
What is the objective of intrapersonal communication? - ANSWER: Create
| | | | | | | | |
acceptance with one it also acknowledge feelings for true reflection
| | | | | | | | | |
What communication style is this?
| | | |
- one-on-one interaction, face to face
| | | | |
-includes symbols and cues to give/ receive meaning
| | | | | | |
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-Involved in: Exchange of ideas, problem-solving, expression of feelings, goal
| | | | | | | | |
accomplishment - ANSWER: Interpersonal Communication
| | | | |
What kind of communication style is this:
| | | | | |
-Interaction that occurs within the persons spiritual domain
| | | | | | |
-Nurses have a responsibility to meet a clients spiritual needs and intervene when
| | | | | | | | | | | |
necessary - ANSWER: Transpersonal Communication
| | | | |
What kind of communication style is this:
| | | | | |
-Interactions that occurs when a small # of people meet together and share a common
| | | | | | | | | | | | | |
purposes
|
-Goal directed |
-Nurse work on the committee from research groups, client care conferences and
| | | | | | | | | | |
report
|
multidisciplinary includes: Doctor, nurse team, Physio, dietary pharmacists - ANSWER: | | | | | | | | |
Small Group Communications
| | |
The communication process is - ANSWER: a cycle that involves a sender a
| | | | | | | | | | | |
message, receiver and a response or feedback
| | | | | | |
Therapeutic communication - ANSWER: -Purposeful, time-limited, goal directed
| | | | | | |
-Nurse focuses on specific needs of clients to promote exchange of information
| | | | | | | | | | |
-understanding your own personality and emotions | | | | |
-nurse attempt to understand and empathize with clients experience
| | | | | | | |
-using nonjudgmental attitude
| |
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Phases of a therapeutic relationship - ANSWER: -Pre-orientation
| | | | | | |
-Prior to meeting a patient
| | | |
-Orientation
-Working
-Termination
Therapeutic Communication Techniques - ANSWER: -Open ended question
| | | | | | |
- Clarification
|
Probing (detailed questions)
| |
-Paraphrasing
-Silence
Non-therapeutic communication techniques: - ANSWER: - Giving advice
| | | | | | |
-Close-ended questions |
-Expressing approval/disapproval |
-Changing subject |
-Automatic response |
What is the primary purpose of documentation of care? - ANSWER: -To
| | | | | | | | | | |
communicate with other members of the clients health -care team
| | | | | | | | | |
-Between healthcare professionals to promote continuity of care
| | | | | | |
-Provides information re: clients condition, response to illness, care provided
| | | | | | | | |
Admission Records - ANSWER: Collects biographical data/health
| | | | | |
history/allergies/lifestyle/medications
|
NFDN 1002 MIDTERM REVIEW EXAM UNITS 1-4
ACCURATE AND FREQUENTLY TESTED QUESTIONS
AND 100% CORRECT ANSWERS
What is communication? - ANSWER: -a process by which the information is exchanged
| | | | | | | | | | | |
between individuals
| |
-the act of conveying information for the purpose of creating a shared understanding
| | | | | | | | | | | |
What is effective communication? - ANSWER: A process where a message is
| | | | | | | | | | |
received and understood by the receiver in the manner that the sender intended it to be
| | | | | | | | | | | | | | | |
4 purposes of effective communication - ANSWER: 1. Collecting info
| | | | | | | | |
2. Verify the gathered info | | |
3. Enhances personal and professional relationships | | | |
4. Social requirement |
Qualities of effective communicator are: - ANSWER: -Clear purpose for
| | | | | | | | |
communicating
|
-Reflecting on level on audience | | | |
-Appropriate content for audience | | |
Factors that influence communication:
| | |
Cultural - ANSWER: Socio Cultural elements, education level, language, customs,
| | | | | | | | |
expectations
|
,2 || |P | a | g |e
Factors that influence communication:
| | |
Environmental - ANSWER: Physical surroundings for communication privacy, | | | | | | |
noise level, comfort, distractors
| | | |
Factors that influence communication:
| | |
Situational - ANSWER: Reason for the communication goals, problem resolution,
| | | | | | | | |
expression of feelings
| | |
Factors that influence communication:
| | |
Relational - ANSWER: Relationship between people involves trust, helping, self-
| | | | | | | | |
disclosure
|
Factors that influence communication:
| | |
Psychophysiological - ANSWER: Meeting basic needs, includes growth and | | | | | | | |
development, culture
| |
What kind of communication is this?
| | | | |
-known as self-talk/inner thought
| | |
-Occurs within the individual
| | |
-To develop self awareness - ANSWER: Intrapersonal Communication
| | | | | | |
What is the objective of intrapersonal communication? - ANSWER: Create
| | | | | | | | |
acceptance with one it also acknowledge feelings for true reflection
| | | | | | | | | |
What communication style is this?
| | | |
- one-on-one interaction, face to face
| | | | |
-includes symbols and cues to give/ receive meaning
| | | | | | |
,3 || |P | a | g |e
-Involved in: Exchange of ideas, problem-solving, expression of feelings, goal
| | | | | | | | |
accomplishment - ANSWER: Interpersonal Communication
| | | | |
What kind of communication style is this:
| | | | | |
-Interaction that occurs within the persons spiritual domain
| | | | | | |
-Nurses have a responsibility to meet a clients spiritual needs and intervene when
| | | | | | | | | | | |
necessary - ANSWER: Transpersonal Communication
| | | | |
What kind of communication style is this:
| | | | | |
-Interactions that occurs when a small # of people meet together and share a common
| | | | | | | | | | | | | |
purposes
|
-Goal directed |
-Nurse work on the committee from research groups, client care conferences and
| | | | | | | | | | |
report
|
multidisciplinary includes: Doctor, nurse team, Physio, dietary pharmacists - ANSWER: | | | | | | | | |
Small Group Communications
| | |
The communication process is - ANSWER: a cycle that involves a sender a
| | | | | | | | | | | |
message, receiver and a response or feedback
| | | | | | |
Therapeutic communication - ANSWER: -Purposeful, time-limited, goal directed
| | | | | | |
-Nurse focuses on specific needs of clients to promote exchange of information
| | | | | | | | | | |
-understanding your own personality and emotions | | | | |
-nurse attempt to understand and empathize with clients experience
| | | | | | | |
-using nonjudgmental attitude
| |
, 4 || |P | a | g |e
Phases of a therapeutic relationship - ANSWER: -Pre-orientation
| | | | | | |
-Prior to meeting a patient
| | | |
-Orientation
-Working
-Termination
Therapeutic Communication Techniques - ANSWER: -Open ended question
| | | | | | |
- Clarification
|
Probing (detailed questions)
| |
-Paraphrasing
-Silence
Non-therapeutic communication techniques: - ANSWER: - Giving advice
| | | | | | |
-Close-ended questions |
-Expressing approval/disapproval |
-Changing subject |
-Automatic response |
What is the primary purpose of documentation of care? - ANSWER: -To
| | | | | | | | | | |
communicate with other members of the clients health -care team
| | | | | | | | | |
-Between healthcare professionals to promote continuity of care
| | | | | | |
-Provides information re: clients condition, response to illness, care provided
| | | | | | | | |
Admission Records - ANSWER: Collects biographical data/health
| | | | | |
history/allergies/lifestyle/medications
|
