ATI LEADERSHIP AND MANAGEMENT REVIEW COMPLETE EXAM
STUDY GUIDE WITH PRACTICE QUESTIONS AND VERIFIED ANSWERS
2025–2026
Define leader ship - correct answer -A way of behaving that influences others to respond not
because they have to but because they want to; focus on personal development of members of
the group
List the three leadership styles - correct answer -Authoritative, democratic, laissez-faire
Define management - correct answer -A problem oriented process with a focus on activities
needed to achieve a goal. management involves personal interaction that focuses on the groups
process. the most effective managers are also effective leaders.
What is the most effective management style in healthcare environment today - correct answer
-Democratic leader who uses an interdisciplinary approach to encourage open communication
and collaboration
Define therapeutic communication - correct answer -Any type of professional communication
that purposely is used to build and maintain helping relationships with clients, families, and
significant others. It is client centered, purposeful, planned, and goal directed.
intra-personal conflict? - correct answer -A conflict within the individual
Intergroup conflict - correct answer -A conflict between a department or organization
interpersonal conflict - correct answer -A conflict between two or more people
What strategy should nurses use to resolve conflict - correct answer -Problem-solving and
negotiation
, Define quality improvement - correct answer -A philosophy that promotes implementation of a
plan to continually improve healthcare services client outcomes
Define performance improvement - correct answer -The process used to identify and resolve
performance deficiencies focusing on assessment of outcomes to improve delivery of quality of
care
Define a variance/incident/irregular occurrence - correct answer -In event that occurs outside
the usual expected normal events or activities of the clients stay, functioning, or organizational
processes
Three considerations of resource management - correct answer -Budgeting, resource
allocation, cost-effective care
Three types of budgets - correct answer -Personnel, operational, capital
Five steps to the budget process - correct answer -Planning, setting goals, preparation,
monitoring and approval, modifications
Define case management - correct answer -A collaborative process to provide quality in
continuity of care by minimizing fragmentation and high cost
Define continuity of care - correct answer -Focuses on the experience of the client as the client
moves through the healthcare system
Define consultation - correct answer -A professional provides expert advice in a particular area
and determines what treatment or services the client requires
STUDY GUIDE WITH PRACTICE QUESTIONS AND VERIFIED ANSWERS
2025–2026
Define leader ship - correct answer -A way of behaving that influences others to respond not
because they have to but because they want to; focus on personal development of members of
the group
List the three leadership styles - correct answer -Authoritative, democratic, laissez-faire
Define management - correct answer -A problem oriented process with a focus on activities
needed to achieve a goal. management involves personal interaction that focuses on the groups
process. the most effective managers are also effective leaders.
What is the most effective management style in healthcare environment today - correct answer
-Democratic leader who uses an interdisciplinary approach to encourage open communication
and collaboration
Define therapeutic communication - correct answer -Any type of professional communication
that purposely is used to build and maintain helping relationships with clients, families, and
significant others. It is client centered, purposeful, planned, and goal directed.
intra-personal conflict? - correct answer -A conflict within the individual
Intergroup conflict - correct answer -A conflict between a department or organization
interpersonal conflict - correct answer -A conflict between two or more people
What strategy should nurses use to resolve conflict - correct answer -Problem-solving and
negotiation
, Define quality improvement - correct answer -A philosophy that promotes implementation of a
plan to continually improve healthcare services client outcomes
Define performance improvement - correct answer -The process used to identify and resolve
performance deficiencies focusing on assessment of outcomes to improve delivery of quality of
care
Define a variance/incident/irregular occurrence - correct answer -In event that occurs outside
the usual expected normal events or activities of the clients stay, functioning, or organizational
processes
Three considerations of resource management - correct answer -Budgeting, resource
allocation, cost-effective care
Three types of budgets - correct answer -Personnel, operational, capital
Five steps to the budget process - correct answer -Planning, setting goals, preparation,
monitoring and approval, modifications
Define case management - correct answer -A collaborative process to provide quality in
continuity of care by minimizing fragmentation and high cost
Define continuity of care - correct answer -Focuses on the experience of the client as the client
moves through the healthcare system
Define consultation - correct answer -A professional provides expert advice in a particular area
and determines what treatment or services the client requires
