BUS 391 FINAL EXAM COMPREHENSIVE
QUESTIONS AND SOLUTIONS 2026
◉ Progressive Insurance recently deployed Salesforce.com for its
sales agents; it provides real-time web-accessible metrics showing
the number of new accounts for each rep, and it automatically sends
e-mails to the whole organization to recognize and congratulate the
top performers. This approach is based on which of the following?
Answer: human motivation
◉ Freeman and Associates is a medium-sized construction company
specializing in high-end custom homes. The bookkeeper handles all
orders, approvals, invoices, and payments manually. Which of the
following will help the company implement a more streamlined and
faster approval system for its financial activities? Answer:
integrating modules in the financial system
◉ Wells Fargo Bank recently implemented an integrated application
suite to support the whole organization that includes modules to
manage financials, human resources, supply chains, customer
relationships, and other business processes, creating a "suite of
suites" called ________. Answer: enterprise resource planning
,◉ For what reason would the Payless Shoe Store, which follows a
low-cost leadership strategy, post an "All Sales Final" sign on its
products? Answer: reduce costs incurred in the supply chain
◉ Delta Airlines uses an Operational Flight Attendant Scheduler to
manage its workforce of flight attendants and to ensure all flights
are adequately staffed. Which of the following terms describes this
tool? Answer: workforce management modules
◉ In an ERP suite that includes modules specialized for higher
education, which of the following would be used by students to
register for classes, check for prerequisites, and obtain course
information? Answer: student academic records
◉ Dow Chemical launched a social "alumni" network to tap the
knowledge and skills of its retirees, employees on maternity leave,
and others no longer working at the company by using an internal
social network. Which of the following is one of the driving forces
behind the increasing use of social networks by organizations?
Answer: a shortage of skills and organizational knowledge as baby
boomers retire
◉ An electronic bridge between partner companies in a supply chain
that is used to transmit real-time information about orders,
inventories, invoices, and other data is known as a(n) ________.
Answer: electronic data interchange
, ◉ Visualization and charting tools provide managers with an
effective way to envision future talent needs, termed ________.
Answer: succession planning
◉ Columbus Financial Consultants (CFC) is evaluating various
options for its enterprise resource planning system. The company
has systems running on different platforms and would like to
connect the systems and improve consistency. The integration
approach that best meets CFC's needs is a(n) ________. Answer: suite
with synchronized modules
◉ AFLAC, Inc. is implementing a new sales program to encourage
customer service representatives to offer additional insurance
products to customers who call for service. This is an example of a
CRM strategy to earn more revenue from existing customers by
________. Answer: cross-selling
◉ When Apple took steps to identify and correct questionable
employment practices on the part of some of its suppliers, it
demonstrated ________ practices across its supply chain. Answer:
ethical
◉ TracSoft is a web design and hosting company that caters to
small- and medium-sized businesses with a variety of different e-
commerce solutions. One the most popular solutions for its clients
QUESTIONS AND SOLUTIONS 2026
◉ Progressive Insurance recently deployed Salesforce.com for its
sales agents; it provides real-time web-accessible metrics showing
the number of new accounts for each rep, and it automatically sends
e-mails to the whole organization to recognize and congratulate the
top performers. This approach is based on which of the following?
Answer: human motivation
◉ Freeman and Associates is a medium-sized construction company
specializing in high-end custom homes. The bookkeeper handles all
orders, approvals, invoices, and payments manually. Which of the
following will help the company implement a more streamlined and
faster approval system for its financial activities? Answer:
integrating modules in the financial system
◉ Wells Fargo Bank recently implemented an integrated application
suite to support the whole organization that includes modules to
manage financials, human resources, supply chains, customer
relationships, and other business processes, creating a "suite of
suites" called ________. Answer: enterprise resource planning
,◉ For what reason would the Payless Shoe Store, which follows a
low-cost leadership strategy, post an "All Sales Final" sign on its
products? Answer: reduce costs incurred in the supply chain
◉ Delta Airlines uses an Operational Flight Attendant Scheduler to
manage its workforce of flight attendants and to ensure all flights
are adequately staffed. Which of the following terms describes this
tool? Answer: workforce management modules
◉ In an ERP suite that includes modules specialized for higher
education, which of the following would be used by students to
register for classes, check for prerequisites, and obtain course
information? Answer: student academic records
◉ Dow Chemical launched a social "alumni" network to tap the
knowledge and skills of its retirees, employees on maternity leave,
and others no longer working at the company by using an internal
social network. Which of the following is one of the driving forces
behind the increasing use of social networks by organizations?
Answer: a shortage of skills and organizational knowledge as baby
boomers retire
◉ An electronic bridge between partner companies in a supply chain
that is used to transmit real-time information about orders,
inventories, invoices, and other data is known as a(n) ________.
Answer: electronic data interchange
, ◉ Visualization and charting tools provide managers with an
effective way to envision future talent needs, termed ________.
Answer: succession planning
◉ Columbus Financial Consultants (CFC) is evaluating various
options for its enterprise resource planning system. The company
has systems running on different platforms and would like to
connect the systems and improve consistency. The integration
approach that best meets CFC's needs is a(n) ________. Answer: suite
with synchronized modules
◉ AFLAC, Inc. is implementing a new sales program to encourage
customer service representatives to offer additional insurance
products to customers who call for service. This is an example of a
CRM strategy to earn more revenue from existing customers by
________. Answer: cross-selling
◉ When Apple took steps to identify and correct questionable
employment practices on the part of some of its suppliers, it
demonstrated ________ practices across its supply chain. Answer:
ethical
◉ TracSoft is a web design and hosting company that caters to
small- and medium-sized businesses with a variety of different e-
commerce solutions. One the most popular solutions for its clients
