BUS 391 FINAL EXAM QUESTIONS AND
ANSWERS 2026
◉ The office manager for Freeman and Associates is concerned that
subcontractors are billing the company twice for work that is
performed. Which of the following reports would help the manager
identify fraudulent transactions? Answer: Exception report
◉ Which of the following is typically NOT included in a full-featured
financial management system? Answer: Payroll
◉ The Securities and Exchange Commission (SEC) implemented
electronic reporting based on ________ to develop a common language
for financial reporting, improve transparency, and help eliminate
manual processes. Answer: XBRL
◉ The International Accounting Standards Board (IASB) plays an
important role in global trade and investment by doing which of the
following? Answer: Developing and promoting a single worldwide
set of financial reporting standards
◉ Delta Airlines uses an Operational Flight Attendant Scheduler to
manage its workforce of flight attendants and to ensure all flights
are adequately staffed. Which of the following terms describes this
tool? Answer: Workforce management module
,◉ Amy Smith is a recruiter at Total Service Corporation, which
handles customer service functions for a credit card processing
company. The company recently implemented a system that allows
Amy to track each employee's training, performance evaluations,
and career development progress. She is also able to help managers
with succession planning and training needs. The system Amy is
using is known as a(n) ________. Answer: talent management system
◉ Dow Chemical launched a social "alumni" network to tap the
knowledge and skills of its retirees, employees on maternity leave,
and others no longer working at the company by using an internal
social network. Which of the following is one of the driving forces
behind the increasing use of social networks by organizations?
Answer: A shortage of skills and organizational knowledge as baby
boomers retire
◉ Visualization and charting tools provide managers with an
effective way to envision future talent needs, termed ________.
Answer: succession planning
◉ All of the following are examples of human capital management
metrics that can provide a company with valuable information about
how well the organization is managing its human capital EXCEPT
________. Answer: retention rates
, ◉ For what reason would the Payless Shoe Store, which follows a
low-cost leadership strategy, post an "All Sales Final" sign on its
products? Answer: To reduce the costs incurred in the supply chain
◉ When Apple took steps to identify and correct questionable
employment practices on the part of some of its suppliers, it
demonstrated ________ practices across its supply chain. Answer:
ethical
◉ Chancellor's is a high-end men's clothing store that frequently
resorts to discount blowouts to get rid of excess merchandise. Which
of the following best explains the reason for these sales? Answer:
Overestimating demand
◉ When Pepsi's Chinese operations decided to grow its own
potatoes to ensure a reliable supply of potatoes for its Lay's potato
chips, which in turn helped sales of its sodas, the company was
extending its operations by ________. Answer: going upstream in the
supply chain
◉ Shippers such as UPS partner with the U.S. Postal Service to
deliver small packages to the customer's doorstep. UPS then uses
customer surveys to identify delivery delays that may have occurred.
The surveys give UPS valuable information and improve the
company's ________. Answer: visibility in the supply chain
ANSWERS 2026
◉ The office manager for Freeman and Associates is concerned that
subcontractors are billing the company twice for work that is
performed. Which of the following reports would help the manager
identify fraudulent transactions? Answer: Exception report
◉ Which of the following is typically NOT included in a full-featured
financial management system? Answer: Payroll
◉ The Securities and Exchange Commission (SEC) implemented
electronic reporting based on ________ to develop a common language
for financial reporting, improve transparency, and help eliminate
manual processes. Answer: XBRL
◉ The International Accounting Standards Board (IASB) plays an
important role in global trade and investment by doing which of the
following? Answer: Developing and promoting a single worldwide
set of financial reporting standards
◉ Delta Airlines uses an Operational Flight Attendant Scheduler to
manage its workforce of flight attendants and to ensure all flights
are adequately staffed. Which of the following terms describes this
tool? Answer: Workforce management module
,◉ Amy Smith is a recruiter at Total Service Corporation, which
handles customer service functions for a credit card processing
company. The company recently implemented a system that allows
Amy to track each employee's training, performance evaluations,
and career development progress. She is also able to help managers
with succession planning and training needs. The system Amy is
using is known as a(n) ________. Answer: talent management system
◉ Dow Chemical launched a social "alumni" network to tap the
knowledge and skills of its retirees, employees on maternity leave,
and others no longer working at the company by using an internal
social network. Which of the following is one of the driving forces
behind the increasing use of social networks by organizations?
Answer: A shortage of skills and organizational knowledge as baby
boomers retire
◉ Visualization and charting tools provide managers with an
effective way to envision future talent needs, termed ________.
Answer: succession planning
◉ All of the following are examples of human capital management
metrics that can provide a company with valuable information about
how well the organization is managing its human capital EXCEPT
________. Answer: retention rates
, ◉ For what reason would the Payless Shoe Store, which follows a
low-cost leadership strategy, post an "All Sales Final" sign on its
products? Answer: To reduce the costs incurred in the supply chain
◉ When Apple took steps to identify and correct questionable
employment practices on the part of some of its suppliers, it
demonstrated ________ practices across its supply chain. Answer:
ethical
◉ Chancellor's is a high-end men's clothing store that frequently
resorts to discount blowouts to get rid of excess merchandise. Which
of the following best explains the reason for these sales? Answer:
Overestimating demand
◉ When Pepsi's Chinese operations decided to grow its own
potatoes to ensure a reliable supply of potatoes for its Lay's potato
chips, which in turn helped sales of its sodas, the company was
extending its operations by ________. Answer: going upstream in the
supply chain
◉ Shippers such as UPS partner with the U.S. Postal Service to
deliver small packages to the customer's doorstep. UPS then uses
customer surveys to identify delivery delays that may have occurred.
The surveys give UPS valuable information and improve the
company's ________. Answer: visibility in the supply chain
