,Table of Contentsmt mt
Chapter 01 Introduction to Operations Management Cha
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pter 02 Competitiveness, Strategy, and ProductivityCha
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pter 03 Forecasting
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Chapter 04 Product and Service Design
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Chapter 04S Reliability mt mt
Chapter 05 Strategic Capacity Planning for Products and Services
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Chapter 05S Decision Theory mt mt mt
Chapter 06 Process Selection and Facility LayoutC
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hapter 07 Work Design and Measurement Chapt
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er 07S Learning Curves
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Chapter 08 Location Planning and AnalysisC
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hapter 08S The Transportation Model Chap
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ter 09 Management of Quality Chapter 10
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Quality Control mt
Chapter 10S Acceptance Sampling mt mt mt
Chapter 11 Aggregate Planning and Master Scheduling
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Chapter 12 MRP and ERP mt mt mt mt
Chapter 13 Inventory Management mt mt mt mt
Chapter 14 JIT and Lean Operations
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Chapter 14S Maintenance mt mt
Chapter 15 Supply Chain Management
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Chapter 16 Scheduling mt mt
Chapter 17 Project Management mt mt mt
,Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management
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Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
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promoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theabi
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lity of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetw
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o types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mosto
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rganizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andm
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t
anagement of operations. mt mt
True False
, 6. Goods producing organizations are not involved in service activities.Tr
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ue False
7. Service operations require additional inventory because of the unpredictability of consumerd
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emand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orse
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rvices.
True False
9. The use of models will guarantee the best possible decisions.Tr
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ue False
10. People who work in the field of operations should have skills that include both knowledgean
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d people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tr
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ue False
12. The operations manager has primary responsibility for making operations system designd
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ecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False
Chapter 01 Introduction to Operations Management Cha
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pter 02 Competitiveness, Strategy, and ProductivityCha
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t
pter 03 Forecasting
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Chapter 04 Product and Service Design
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t
Chapter 04S Reliability mt mt
Chapter 05 Strategic Capacity Planning for Products and Services
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t
Chapter 05S Decision Theory mt mt mt
Chapter 06 Process Selection and Facility LayoutC
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t
hapter 07 Work Design and Measurement Chapt
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er 07S Learning Curves
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Chapter 08 Location Planning and AnalysisC
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t
hapter 08S The Transportation Model Chap
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ter 09 Management of Quality Chapter 10
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Quality Control mt
Chapter 10S Acceptance Sampling mt mt mt
Chapter 11 Aggregate Planning and Master Scheduling
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t
Chapter 12 MRP and ERP mt mt mt mt
Chapter 13 Inventory Management mt mt mt mt
Chapter 14 JIT and Lean Operations
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t
Chapter 14S Maintenance mt mt
Chapter 15 Supply Chain Management
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t
Chapter 16 Scheduling mt mt
Chapter 17 Project Management mt mt mt
,Chapter 18 Management of Waiting Lines
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t
Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management
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Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
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t
promoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theabi
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t
lity of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetw
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t
o types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mosto
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t
rganizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andm
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t
anagement of operations. mt mt
True False
, 6. Goods producing organizations are not involved in service activities.Tr
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t
ue False
7. Service operations require additional inventory because of the unpredictability of consumerd
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t
emand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orse
mt mt mt mt mt mt mt mt mt mt mt mt mt mt mt mt m
t
rvices.
True False
9. The use of models will guarantee the best possible decisions.Tr
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t
ue False
10. People who work in the field of operations should have skills that include both knowledgean
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t
d people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tr
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t
ue False
12. The operations manager has primary responsibility for making operations system designd
mt mt mt mt mt mt mt mt mt mt m
t
ecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False