PCC 1 Final Exam | Questions and 100% Correct Answers (2025/2026) | Verified Solutions

PCC 1 Final Exam
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intonation - correct answer✔ ✔ tone of voice
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clarity/brevity - correct answer✔ ✔ g8 g8 g8


words that contain the intended meaning
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using as few words as possible
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credibility - correct answer✔ ✔
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maintaining open and honest communication with patients
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infants - correct answer✔ ✔
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have an attachment to a parent or caregiver.
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Nurturing, social interaction, and physical stimulation such as
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talking or gentle touch should be used.
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intimate distance - correct answer✔ ✔ 18 inches -
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distance at which body contact occurs
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personal distance - correct answer✔ ✔ 18 inches - 4 feet
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,phases of communication - correct answer✔ ✔ pre-
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interaction
orientation
worknig
termination


pre-interaction phase - correct answer✔ ✔ g8 g8 g8 g8


gather info about the client
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requires no direct contact with the client
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begins when the client identifies the need for healthcare
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orientation phase - correct answer✔ ✔
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goal is to establish rapport and trust
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ends when the relationship has been identified
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working phase - correct answer✔ ✔
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active part of the relationship
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nurse communicates caring, patient expresses thoughts/feeling
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s, mutual respect is maintained, honest communication occurs
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,termination phase - correct answer✔ ✔
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conclusion of the relationship g8 g8 g8



end of shift, discharge from unit/facility/service
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5 characteristics of therapeutic communication -
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correct answer✔ ✔
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empathy, respect, genuineness, concreteness, confrontation
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empathy - correct answer✔ ✔
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the desire to understand and be sensitive to the feelings, bel
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iefs, and situations of another person
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respect - correct answer✔ ✔
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value the client and be flexible to meet their needs in the
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way you address them and the words/intonation you use
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genuineness - correct answer✔ ✔ g8 g8 g8


providing truthful responses to the client
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, concreteness - correct answer✔ ✔ g8 g8 g8


use concrete, specific terms to convey information
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construct the message in a suitable format for the client
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confrontation - correct answer✔ ✔ g8 g8 g8


be direct when asking questions
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be willing to be challenged if unclear
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restating - correct answer✔ ✔g8 g8 g8


use your own words to summarize the message you receive
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d from the client. Demonstrates concern, active listening, and
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8understanding.


clarifying - correct answer✔ ✔ g8 g8 g8


helps ensure that you have accurately interpreted the inform
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ation


validating - correct answer✔ ✔ g8 g8 g8


asking the client if you have made the correct interpretation
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