Question 1
__________ means giving employees the authority and responsibility to respond quickly to customer
requests.
Empowerment
Question 2
A key to effective leadership is the ability to
communicate a vision and rally others around that vision.
Question 3
What is a defining quality of a leader?
embraces change
Question 4
__________ planning determines the major goals of an organization and lays the foundation for
obtaining and using resources to achieve those goals.
Strategic
Question 5
__________ is the management function that involves determining whether an organization is
progressing toward its goals, rewarding employees for doing a good job, and taking corrective action
when they are not.
Controlling
Question 6
The further up the managerial ladder a person moves, the __________ his or her original job skills
become.
less important
Question 7
What is involved in setting work standards and schedules needed to implement the firm's tactical
objectives?
operational planning
Question 8
As firms make greater use of empowerment and teams, managers will find that they
must become more like coaches and counselors than bosses.
This study source was downloaded by 100000900412927 from CourseHero.com on 01-21-2026 12:00:56 GMT -06:00
https://www.coursehero.com/file/251549301/M2-Quizdocx/
__________ means giving employees the authority and responsibility to respond quickly to customer
requests.
Empowerment
Question 2
A key to effective leadership is the ability to
communicate a vision and rally others around that vision.
Question 3
What is a defining quality of a leader?
embraces change
Question 4
__________ planning determines the major goals of an organization and lays the foundation for
obtaining and using resources to achieve those goals.
Strategic
Question 5
__________ is the management function that involves determining whether an organization is
progressing toward its goals, rewarding employees for doing a good job, and taking corrective action
when they are not.
Controlling
Question 6
The further up the managerial ladder a person moves, the __________ his or her original job skills
become.
less important
Question 7
What is involved in setting work standards and schedules needed to implement the firm's tactical
objectives?
operational planning
Question 8
As firms make greater use of empowerment and teams, managers will find that they
must become more like coaches and counselors than bosses.
This study source was downloaded by 100000900412927 from CourseHero.com on 01-21-2026 12:00:56 GMT -06:00
https://www.coursehero.com/file/251549301/M2-Quizdocx/
