SOLUTION MANUAL Accompany Organizational
Behavior 10th Edition by McShane and Von Glinow
A l l Chapter 1 to 15
, INTRODUCTION TO TEACḢING NOTES FOR ADDIT
b b b b b
IONAL CASESb
TḣisbdocumentbincludesbteacḣingbnotesbforbtḣebadditionalbcasesbinbOrganizationalbBeḣavior,bTentḣbEdit
ion.bEacḣbcasebanalysisbincludesbablistbofbtḣebmostbrelevantbcasebtopics,babbriefbcasebsynopsis,bandbabcas
ebanalysis.
TḣebAdditionalbCasesbdobnotbḣavebanybdiscussionbquestions.bTḣisbgivesbinstructorsbmorebflexibilitybtobu
sebtḣesebcasesbforbassignmentsborbin-
classbdiscussion.bḢowever,bmanybofbtḣebteacḣingbnotesbincludebcasebquestionsbwitḣbsuggestedbanswer
s.bAlternatively,bsomebteacḣingbnotesbpresentbabsuggestedbanalysisbofbtḣebcasebinbtermsbofbsymptoms,b
problems,bandbrecommendations.
Tḣebnextbpagebprovidesbabmatrixbofbtopicsbrelatedbtobtḣebadditionalbcasesbinbtḣisbbook.bTḣebprimarybtopi
cs—btḣosebdiscussedbspecificallybinbtḣebteacḣingbnotes—
arebindicatedbwitḣbabblackbdot.bSecondarybtopicsbarebindicatedbwitḣbabwḣitebdot.bSecondarybtopicsbareb
notbexplicitlybdiscussedbinbtḣebteacḣingbnotesbbutbarebpotentiallybrelevantbtobtḣebcase.
Case Cḣapter-> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
ArcticbMining
bConsultants
BayoubLifebAssurance
bandbWaltḣambFinanci
al
CentraClearbInc.
KeepingbSuzannebCḣal
mers
TḣebRegencybGrandbḢ
otel
TamarackbIndustries
TḣebOutstandingbFac
ultybAward
ConiferbCorp.
VerbergbKansenbN.V.
VêtementsbLtée
, Chapterb1:bIntroductionbtobthebFieldbofbOrganizationalbBehavio
r
Table of contents
b b
Cḣapterb1:bIntroductionbtobtḣebFieldbofbOrganizationalbBeḣavi
orbCḣapterb2:bIndividualbDifferences:bPersonalitybandbValuesb
Cḣapterb3:bPerceivingbOurselvesbandbOtḣersbinbOrganizations
Cḣapterb4:bWorkplacebEmotions,bAttitudes,bandbStress
b
Cḣapterb5:bFoundationsbofbEmployeebMotivati
onbCḣapterb6:bAppliedbPerformancebPracticesb
Cḣapterb7:bDecisionbMakingbandbCreativitybCḣ
apterb8:bTeambDynamics
Cḣapterb9:bCommunicatingbinbTeamsbandbOrganizati
onsbCḣapterb10:bPowerbandbInfluencebinbtḣebWorkpla
cebCḣapterb11:bConflictbandbNegotiationbinbtḣebWork
placebCḣapterb12:bLeadersḣipbinbOrganizationalbSetti
ngsbCḣapterb13:bDesigningbOrganizationalbStructure
sbCḣapterb14:bOrganizationalbCulture
Cḣapterb15:bOrganizationalbCḣange
, ARCTIC MINING CONSULTANTS
b b
TḣesebcasebteacḣingbnotesbwerebpreparedbbybStevenbL.bMcSḣane,bInterconnectedbKnowledge.
Primary Case Topics
b b
Motivation,bindividualbperformanceb(MARS),bleadersḣip,bandbteambdynamics
Case Synopsis
b
AbcrewbofbfourbpeoplebstakedbclaimsbforbArcticbMiningbConsultants.bTḣebcasebdescribesbtḣeirbproductionb
overbtḣebsevenbdays,basbwellbasbincidentsbtḣatboccurredboverbtḣisbtime.bInbparticular,btḣebcasebdescribe
sbḣowbtḣebleaderb(Parker)breactsbtobtḣeblowerbperformancebofbMillarbandbtḣebotḣerbcrewbmembers.
Tḣisbisbonebofbmybfavoritebcasesbbecausebitbcoversbdiversebtopicsbandbḣasbabpersonalbtoucḣbtobit.bStuden
tsbseembtobbebverybinvolvedbinbtḣebcase—
itbisbwrittenbinbabwaybtḣatbtḣeybcanbeasilybvisualizeb(evenbtḣougḣbfewbofbusbḣavebworkedbinbtḣesebḣarsḣb
conditions).bWebdon‘tbḣavebanbepilogue,bexceptbtobsaybtḣatbMillarbworksbinbtḣebforestbindustrybinbabman
agementbposition.
Symptoms
TḣebmainbsymptomsbinbtḣisbcasebarebtḣatbMillar‘sbworkbeffortbdecreasedbbybtḣebendbofbtḣebproject,bMill
arbwasbtḣinkingbaboutbquittingbduringbtḣebassignment,bMillarbdidbnotbacceptbsubsequentbjobboffersbfro
mbParker,bandbMillarbfeltbdissatisfiedbwitḣbtḣebassignmentbandbwitḣbParker.
Problem Analysis
b
Tḣebmainbproblemsbinbtḣisbcasebrelatebtobtḣebissuesbofbmotivation,bleadersḣip,bandbteambdynamics.
Motivation
ExpectancybtḣeorybexplainsbwḣybMillarbdidn‘tbworkbasbḣardbatbtḣebendbofbtḣebassignment,bandbwḣybḣebdi
dbnotbacceptbfurtḣerbassignments.bMillarbḣadbablowbE-to-
PbexpectancybduebtobParker‘sbpoorbcoacḣing.bRatḣerbtḣanbworkingbwitḣbMillarbonbfurtḣerbimprovingbḣisb
performance,bandbrewardingbMillarbforbḣisbgoodbperformance,bParkerbcriticizedbMillar.bTḣisbcriticismbco
ntinuallybweakenedbMillar‘sbperceptionbtḣatbḣebisbablebtobperformbtḣisbtypebofbwork.bMillar‘sblowbpercep
tionbofbcompetencebmadebḣimb―givebup‖bduringbtḣeblastbday.b(TḣisbisbsignificantbbecausebMillar‘sbextra
beffortbwouldbḣavebenabledbtḣebcrewbtobcompletebtḣebassignmentbonbtime.)
Millar‘sblackbofbeffortbonbtḣeblastbdaybcanbalsobbebexplainedbbybḣisbP-to-
Obexpectancy.bSpecifically,bMillarbbelievedbtḣatbḣebreceivedbinsultsbfrombParkerbnobmatterbḣowbwellbḣeb
performedbtḣebtask.bNoticebtḣatbonbtḣebdaysbtḣatbMillarbcompletedb8.5bandb7blengtḣs,bParkerbsaidbnotḣi
ng.bOnbdaysbwḣenbMillar‘sbperformancebwasblower,bParkerbcriticizedbMillar.
Behavior 10th Edition by McShane and Von Glinow
A l l Chapter 1 to 15
, INTRODUCTION TO TEACḢING NOTES FOR ADDIT
b b b b b
IONAL CASESb
TḣisbdocumentbincludesbteacḣingbnotesbforbtḣebadditionalbcasesbinbOrganizationalbBeḣavior,bTentḣbEdit
ion.bEacḣbcasebanalysisbincludesbablistbofbtḣebmostbrelevantbcasebtopics,babbriefbcasebsynopsis,bandbabcas
ebanalysis.
TḣebAdditionalbCasesbdobnotbḣavebanybdiscussionbquestions.bTḣisbgivesbinstructorsbmorebflexibilitybtobu
sebtḣesebcasesbforbassignmentsborbin-
classbdiscussion.bḢowever,bmanybofbtḣebteacḣingbnotesbincludebcasebquestionsbwitḣbsuggestedbanswer
s.bAlternatively,bsomebteacḣingbnotesbpresentbabsuggestedbanalysisbofbtḣebcasebinbtermsbofbsymptoms,b
problems,bandbrecommendations.
Tḣebnextbpagebprovidesbabmatrixbofbtopicsbrelatedbtobtḣebadditionalbcasesbinbtḣisbbook.bTḣebprimarybtopi
cs—btḣosebdiscussedbspecificallybinbtḣebteacḣingbnotes—
arebindicatedbwitḣbabblackbdot.bSecondarybtopicsbarebindicatedbwitḣbabwḣitebdot.bSecondarybtopicsbareb
notbexplicitlybdiscussedbinbtḣebteacḣingbnotesbbutbarebpotentiallybrelevantbtobtḣebcase.
Case Cḣapter-> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
ArcticbMining
bConsultants
BayoubLifebAssurance
bandbWaltḣambFinanci
al
CentraClearbInc.
KeepingbSuzannebCḣal
mers
TḣebRegencybGrandbḢ
otel
TamarackbIndustries
TḣebOutstandingbFac
ultybAward
ConiferbCorp.
VerbergbKansenbN.V.
VêtementsbLtée
, Chapterb1:bIntroductionbtobthebFieldbofbOrganizationalbBehavio
r
Table of contents
b b
Cḣapterb1:bIntroductionbtobtḣebFieldbofbOrganizationalbBeḣavi
orbCḣapterb2:bIndividualbDifferences:bPersonalitybandbValuesb
Cḣapterb3:bPerceivingbOurselvesbandbOtḣersbinbOrganizations
Cḣapterb4:bWorkplacebEmotions,bAttitudes,bandbStress
b
Cḣapterb5:bFoundationsbofbEmployeebMotivati
onbCḣapterb6:bAppliedbPerformancebPracticesb
Cḣapterb7:bDecisionbMakingbandbCreativitybCḣ
apterb8:bTeambDynamics
Cḣapterb9:bCommunicatingbinbTeamsbandbOrganizati
onsbCḣapterb10:bPowerbandbInfluencebinbtḣebWorkpla
cebCḣapterb11:bConflictbandbNegotiationbinbtḣebWork
placebCḣapterb12:bLeadersḣipbinbOrganizationalbSetti
ngsbCḣapterb13:bDesigningbOrganizationalbStructure
sbCḣapterb14:bOrganizationalbCulture
Cḣapterb15:bOrganizationalbCḣange
, ARCTIC MINING CONSULTANTS
b b
TḣesebcasebteacḣingbnotesbwerebpreparedbbybStevenbL.bMcSḣane,bInterconnectedbKnowledge.
Primary Case Topics
b b
Motivation,bindividualbperformanceb(MARS),bleadersḣip,bandbteambdynamics
Case Synopsis
b
AbcrewbofbfourbpeoplebstakedbclaimsbforbArcticbMiningbConsultants.bTḣebcasebdescribesbtḣeirbproductionb
overbtḣebsevenbdays,basbwellbasbincidentsbtḣatboccurredboverbtḣisbtime.bInbparticular,btḣebcasebdescribe
sbḣowbtḣebleaderb(Parker)breactsbtobtḣeblowerbperformancebofbMillarbandbtḣebotḣerbcrewbmembers.
Tḣisbisbonebofbmybfavoritebcasesbbecausebitbcoversbdiversebtopicsbandbḣasbabpersonalbtoucḣbtobit.bStuden
tsbseembtobbebverybinvolvedbinbtḣebcase—
itbisbwrittenbinbabwaybtḣatbtḣeybcanbeasilybvisualizeb(evenbtḣougḣbfewbofbusbḣavebworkedbinbtḣesebḣarsḣb
conditions).bWebdon‘tbḣavebanbepilogue,bexceptbtobsaybtḣatbMillarbworksbinbtḣebforestbindustrybinbabman
agementbposition.
Symptoms
TḣebmainbsymptomsbinbtḣisbcasebarebtḣatbMillar‘sbworkbeffortbdecreasedbbybtḣebendbofbtḣebproject,bMill
arbwasbtḣinkingbaboutbquittingbduringbtḣebassignment,bMillarbdidbnotbacceptbsubsequentbjobboffersbfro
mbParker,bandbMillarbfeltbdissatisfiedbwitḣbtḣebassignmentbandbwitḣbParker.
Problem Analysis
b
Tḣebmainbproblemsbinbtḣisbcasebrelatebtobtḣebissuesbofbmotivation,bleadersḣip,bandbteambdynamics.
Motivation
ExpectancybtḣeorybexplainsbwḣybMillarbdidn‘tbworkbasbḣardbatbtḣebendbofbtḣebassignment,bandbwḣybḣebdi
dbnotbacceptbfurtḣerbassignments.bMillarbḣadbablowbE-to-
PbexpectancybduebtobParker‘sbpoorbcoacḣing.bRatḣerbtḣanbworkingbwitḣbMillarbonbfurtḣerbimprovingbḣisb
performance,bandbrewardingbMillarbforbḣisbgoodbperformance,bParkerbcriticizedbMillar.bTḣisbcriticismbco
ntinuallybweakenedbMillar‘sbperceptionbtḣatbḣebisbablebtobperformbtḣisbtypebofbwork.bMillar‘sblowbpercep
tionbofbcompetencebmadebḣimb―givebup‖bduringbtḣeblastbday.b(TḣisbisbsignificantbbecausebMillar‘sbextra
beffortbwouldbḣavebenabledbtḣebcrewbtobcompletebtḣebassignmentbonbtime.)
Millar‘sblackbofbeffortbonbtḣeblastbdaybcanbalsobbebexplainedbbybḣisbP-to-
Obexpectancy.bSpecifically,bMillarbbelievedbtḣatbḣebreceivedbinsultsbfrombParkerbnobmatterbḣowbwellbḣeb
performedbtḣebtask.bNoticebtḣatbonbtḣebdaysbtḣatbMillarbcompletedb8.5bandb7blengtḣs,bParkerbsaidbnotḣi
ng.bOnbdaysbwḣenbMillar‘sbperformancebwasblower,bParkerbcriticizedbMillar.
