IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Podcasts - (ANSWER)Prerecorded audio clips used to inform the audience about an issue, product, or
service.
Downloadable presentations of webinars.
Certification - (ANSWER)A credential awarded by a certification body when an individual demonstrates
through an examination process that he or she has acquired the designated knowledge, skills, and
abilities to perform a specific job; independent of a specific class, course, or other educational or
training program.
License - (ANSWER)A credential awarded by a licensing agency based on predetermined criteria.
Educational Certificate - (ANSWER)A credential awarded by a training provider, association, or
educational institution based on completion of all requirements for a program of study, including
coursework and a test or other performance evaluations.
Assessment-Based Professional Certification - (ANSWER)A voluntary process by which individuals are
evaluated against predetermined standards for knowledge, skills, or competencies -- time-limited
credential
Assessment-Based Certificate - (ANSWER)Focus is on education/training and demonstrates mastery of
intended learning outcomes of a specific class, course, educational program, or training program.
Certificate of attendance or participation - (ANSWER)Provided to individuals who have attended or
participated in classes, courses, other educational or training programs or events
Certificate of completion - (ANSWER)Denotes achievement of specific learning outcomes, tested
through something such as a final exam, demonstrating the competencies learned during a program of
study.
,IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Organization - (ANSWER)A group of people, who, through coordinated activities, work to achieve both
individual and collective goals.
Communication - (ANSWER)The sharing of symbolic meaning between two or more people.
Business Communication - (ANSWER)Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Formal Communication - (ANSWER)Messages spread through the organization's communications,
possibly downward, upward, or horizontal
Downward Communications - (ANSWER)Messages sent from management to employees.
This type of communication is necessary to clarify goals, share information, educate, and guide.
Upward Communications - (ANSWER)Messages sent from employees to management.
,IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
This type of communication often informs management about project progress and challenges.
Horizontal Communications - (ANSWER)Messages traveling from employee to employee, manager to
manager, or executive to executive.
Informal Communications - (ANSWER)Conversations people have with each other (can be based on
speculation, rumors, or overheard conversations.)
Written Communication - (ANSWER)Anything put on paper, such a memos, letters, manuals, forms, and
flyers
Oral Communication - (ANSWER)Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts.
Visual Communications - (ANSWER)Refers both to the (1) physical expressions someone makes while
communicating an idea and (2) materials that are visual such as charts, posters, and diagrams.
Nonverbal Communication - (ANSWER)Communication without the use of spoken language, including
gestures, facial expressions, and body positions
Audio-Visual Communication - (ANSWER)Combines two media such as television or film and narration
Computer-Based Communication - (ANSWER)Video conferences, websites, and e-mail
Frame of Reference - (ANSWER)The overall context in which a problem or situation is place, viewed, or
interpreted. The values, experiences, customs, etc., which someone sues to evaluate data, communicate
ideas, and guide behavior
, IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Interpersonal Communication - (ANSWER)The way information is exchanged with others - not just what
is said, but how it is said, especially with the tone of voice and facial expressions, gestures, and body
language.
Communication Model - (ANSWER)1. Sender Encodes a Message into Symbols (which can be spoken,
written, visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that shows comprehension.
Physical Noise - (ANSWER)Environmental conditions (such as the noise level or temperature)
Psychological Noise - (ANSWER)Anything that makes it difficult for an individual to understand the
message
All Communication is Transactional - (ANSWER)It involves a two-way passage or information, emotion,
and intent
Stakeholders - (ANSWER)Any individuals or groups who have an interest in the company. Interested
parties range from employees, to customers, to owners, to members of the community
Intrapersonal Communication - (ANSWER)Deals with how you analyze a situation and use the
information. Centers on self-esteem (how you see yourself), perception (an understanding of yourself
and the world), and expectation (a guideline for future decisions)
Deductive Reasoning (aka: Top-Down Reasoning) - (ANSWER)Taking a general conclusion or fact and
working to a specific conclusion.
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Podcasts - (ANSWER)Prerecorded audio clips used to inform the audience about an issue, product, or
service.
Downloadable presentations of webinars.
Certification - (ANSWER)A credential awarded by a certification body when an individual demonstrates
through an examination process that he or she has acquired the designated knowledge, skills, and
abilities to perform a specific job; independent of a specific class, course, or other educational or
training program.
License - (ANSWER)A credential awarded by a licensing agency based on predetermined criteria.
Educational Certificate - (ANSWER)A credential awarded by a training provider, association, or
educational institution based on completion of all requirements for a program of study, including
coursework and a test or other performance evaluations.
Assessment-Based Professional Certification - (ANSWER)A voluntary process by which individuals are
evaluated against predetermined standards for knowledge, skills, or competencies -- time-limited
credential
Assessment-Based Certificate - (ANSWER)Focus is on education/training and demonstrates mastery of
intended learning outcomes of a specific class, course, educational program, or training program.
Certificate of attendance or participation - (ANSWER)Provided to individuals who have attended or
participated in classes, courses, other educational or training programs or events
Certificate of completion - (ANSWER)Denotes achievement of specific learning outcomes, tested
through something such as a final exam, demonstrating the competencies learned during a program of
study.
,IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Organization - (ANSWER)A group of people, who, through coordinated activities, work to achieve both
individual and collective goals.
Communication - (ANSWER)The sharing of symbolic meaning between two or more people.
Business Communication - (ANSWER)Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Formal Communication - (ANSWER)Messages spread through the organization's communications,
possibly downward, upward, or horizontal
Downward Communications - (ANSWER)Messages sent from management to employees.
This type of communication is necessary to clarify goals, share information, educate, and guide.
Upward Communications - (ANSWER)Messages sent from employees to management.
,IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
This type of communication often informs management about project progress and challenges.
Horizontal Communications - (ANSWER)Messages traveling from employee to employee, manager to
manager, or executive to executive.
Informal Communications - (ANSWER)Conversations people have with each other (can be based on
speculation, rumors, or overheard conversations.)
Written Communication - (ANSWER)Anything put on paper, such a memos, letters, manuals, forms, and
flyers
Oral Communication - (ANSWER)Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts.
Visual Communications - (ANSWER)Refers both to the (1) physical expressions someone makes while
communicating an idea and (2) materials that are visual such as charts, posters, and diagrams.
Nonverbal Communication - (ANSWER)Communication without the use of spoken language, including
gestures, facial expressions, and body positions
Audio-Visual Communication - (ANSWER)Combines two media such as television or film and narration
Computer-Based Communication - (ANSWER)Video conferences, websites, and e-mail
Frame of Reference - (ANSWER)The overall context in which a problem or situation is place, viewed, or
interpreted. The values, experiences, customs, etc., which someone sues to evaluate data, communicate
ideas, and guide behavior
, IAAP CAP EXAM NEWEST 2026 ACTUAL EXAM TEST BANK| IAAP CERTIFIED ACCESSIBILITY PROFESSIONAL
EXAM WITH COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+
Interpersonal Communication - (ANSWER)The way information is exchanged with others - not just what
is said, but how it is said, especially with the tone of voice and facial expressions, gestures, and body
language.
Communication Model - (ANSWER)1. Sender Encodes a Message into Symbols (which can be spoken,
written, visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that shows comprehension.
Physical Noise - (ANSWER)Environmental conditions (such as the noise level or temperature)
Psychological Noise - (ANSWER)Anything that makes it difficult for an individual to understand the
message
All Communication is Transactional - (ANSWER)It involves a two-way passage or information, emotion,
and intent
Stakeholders - (ANSWER)Any individuals or groups who have an interest in the company. Interested
parties range from employees, to customers, to owners, to members of the community
Intrapersonal Communication - (ANSWER)Deals with how you analyze a situation and use the
information. Centers on self-esteem (how you see yourself), perception (an understanding of yourself
and the world), and expectation (a guideline for future decisions)
Deductive Reasoning (aka: Top-Down Reasoning) - (ANSWER)Taking a general conclusion or fact and
working to a specific conclusion.
