BIS 245 WEEK 3 ILAB VISIO ERD
COMPREHENSIVE EXAM 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ Power of Suppliers Answer: The ability of suppliers to influence
the prices
-Low if the buyer has many alternatives
-High if the buyer has few alternatives
◉ Do loyalty programs reduce or increase buyer power? Answer:
Reduce buyer power
◉ What does the switching cost do to the power of buyers and
suppliers? Answer: -If its low, it increases the power of buyers
-If it is high, it reduces the power of buyers
◉ Threat of New Entrants Answer: Threat that the new competitors
pose to the incumbents in an industry
-High when switching costs are low
-Low when switching costs are high
, ◉ Threat of Substitutes Answer: Threat that an alternative products
or services may offer similar benefits to the consumer as the existing
products or services provided by the incumbents in an industry.
-High when there are alternatives to existing products
-Low when there are no alternatives to existing products
◉ Existing Industry Rivalry Answer: Competitive rivalry among
existing firms in the industry
-High when there is a number of competitors exerting pressure on
each other
-Low when competitors are few
◉ What is a KPI? Answer: A key performance indicator. A
measurable value that demonstrates how well an objective is being
achieved. Every KPI is metric but not every metric is a KPI. It also
needs to give insights to prompt action. A single KPI is rarely fully
indicative but a multiple KPI's provide a more precise picture.
◉ KPI Examples Answer: 1) University KPI's (4 year graduation rate,
acceptance rate, retention rate)
COMPREHENSIVE EXAM 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ Power of Suppliers Answer: The ability of suppliers to influence
the prices
-Low if the buyer has many alternatives
-High if the buyer has few alternatives
◉ Do loyalty programs reduce or increase buyer power? Answer:
Reduce buyer power
◉ What does the switching cost do to the power of buyers and
suppliers? Answer: -If its low, it increases the power of buyers
-If it is high, it reduces the power of buyers
◉ Threat of New Entrants Answer: Threat that the new competitors
pose to the incumbents in an industry
-High when switching costs are low
-Low when switching costs are high
, ◉ Threat of Substitutes Answer: Threat that an alternative products
or services may offer similar benefits to the consumer as the existing
products or services provided by the incumbents in an industry.
-High when there are alternatives to existing products
-Low when there are no alternatives to existing products
◉ Existing Industry Rivalry Answer: Competitive rivalry among
existing firms in the industry
-High when there is a number of competitors exerting pressure on
each other
-Low when competitors are few
◉ What is a KPI? Answer: A key performance indicator. A
measurable value that demonstrates how well an objective is being
achieved. Every KPI is metric but not every metric is a KPI. It also
needs to give insights to prompt action. A single KPI is rarely fully
indicative but a multiple KPI's provide a more precise picture.
◉ KPI Examples Answer: 1) University KPI's (4 year graduation rate,
acceptance rate, retention rate)
