SALESFORCE CERTIFIED AI
SPECIALIST OVERVIEW EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Salesforce Certified AI Specialist Exam - ANS An examination for validating knowledge and
skills related to Salesforce AI capabilities.
Einstein Trust Layer - ANS A framework in Salesforce designed to ensure transparency,
compliance, and security for organizations using AI.
Prompt Defense - ANS A feature in the Einstein Trust Layer that helps minimize the risks of
jailbreaking and prompt injection attacks.
Audit Trail in Data Cloud - ANS Captures and stores all prompts submitted to large language
models (LLMs), ensuring sensitive data interactions are logged.
Salesforce Einstein Studio - ANS A platform for creating AI-powered models that can predict
outcomes based on data.
Customer Lifetime Value (CLV) - ANS A prediction that helps sales teams focus on high-value
accounts and make informed decisions regarding customer retention and engagement.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Draft with Einstein feature - ANS A feature in Sales Cloud that allows users to create
personalized emails with predefined adjustments.
Make Less Formal - ANS A predefined adjustment option in the Draft with Einstein feature
that revises the draft to have a more casual tone.
Copilot Actions page - ANS The central location where copilot actions are managed and
configured.
Prompt Builder - ANS A tool in Salesforce for creating and managing prompts used in AI
interactions.
Secure Data Retrieval and Grounding - ANS A feature that ensures that data used by AI is
securely retrieved.
Data Masking - ANS A technique focused on protecting sensitive information but does not
prevent injection attacks.
Prompt Injection Attacks - ANS Attacks that occur when malicious users manipulate the AI
model by providing unintended inputs.
Audit Trail - ANS A record that captures and stores all user-generated prompts for auditing
and compliance purposes.
Einstein Studio Use Case Overview - ANS Documentation that outlines various use cases for
AI in sales operations.
Enhance Friendliness - ANS A predefined adjustment that makes the tone of the draft more
positive but not necessarily more casual.
Optimize for Clarity - ANS A predefined adjustment that focuses on making the draft clearer
without adjusting the tone.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Global Actions - ANS A feature in Salesforce that allows for the management of actions across
different contexts.
Copilot Action Library Tab - ANS A repository where predefined or custom actions for Copilot
can be accessed and modified.
Salesforce Documentation - ANS Official resources that provide guidelines and information
on managing Salesforce features.
Technical Support - ANS Assistance provided by experts regarding product-related inquiries or
issues.
Encryption Code - ANS A unique code associated with each order to ensure product security.
Legal Punishment - ANS Consequences that may arise from unauthorized changes to the
product.
Salesforce AI Trust Layer - ANS Documentation outlining how organizations can manage and
track generative AI interactions securely.
Prompt Template Type - ANS The specific format or structure used for creating prompts in
the Prompt Builder.
CRM-derived Grounding Data - ANS Data sourced from the Customer Relationship
Management system used to enhance AI responses.
Model Selection - ANS The process of choosing which AI model to use for generating
responses.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
SPECIALIST OVERVIEW EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Salesforce Certified AI Specialist Exam - ANS An examination for validating knowledge and
skills related to Salesforce AI capabilities.
Einstein Trust Layer - ANS A framework in Salesforce designed to ensure transparency,
compliance, and security for organizations using AI.
Prompt Defense - ANS A feature in the Einstein Trust Layer that helps minimize the risks of
jailbreaking and prompt injection attacks.
Audit Trail in Data Cloud - ANS Captures and stores all prompts submitted to large language
models (LLMs), ensuring sensitive data interactions are logged.
Salesforce Einstein Studio - ANS A platform for creating AI-powered models that can predict
outcomes based on data.
Customer Lifetime Value (CLV) - ANS A prediction that helps sales teams focus on high-value
accounts and make informed decisions regarding customer retention and engagement.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Draft with Einstein feature - ANS A feature in Sales Cloud that allows users to create
personalized emails with predefined adjustments.
Make Less Formal - ANS A predefined adjustment option in the Draft with Einstein feature
that revises the draft to have a more casual tone.
Copilot Actions page - ANS The central location where copilot actions are managed and
configured.
Prompt Builder - ANS A tool in Salesforce for creating and managing prompts used in AI
interactions.
Secure Data Retrieval and Grounding - ANS A feature that ensures that data used by AI is
securely retrieved.
Data Masking - ANS A technique focused on protecting sensitive information but does not
prevent injection attacks.
Prompt Injection Attacks - ANS Attacks that occur when malicious users manipulate the AI
model by providing unintended inputs.
Audit Trail - ANS A record that captures and stores all user-generated prompts for auditing
and compliance purposes.
Einstein Studio Use Case Overview - ANS Documentation that outlines various use cases for
AI in sales operations.
Enhance Friendliness - ANS A predefined adjustment that makes the tone of the draft more
positive but not necessarily more casual.
Optimize for Clarity - ANS A predefined adjustment that focuses on making the draft clearer
without adjusting the tone.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Global Actions - ANS A feature in Salesforce that allows for the management of actions across
different contexts.
Copilot Action Library Tab - ANS A repository where predefined or custom actions for Copilot
can be accessed and modified.
Salesforce Documentation - ANS Official resources that provide guidelines and information
on managing Salesforce features.
Technical Support - ANS Assistance provided by experts regarding product-related inquiries or
issues.
Encryption Code - ANS A unique code associated with each order to ensure product security.
Legal Punishment - ANS Consequences that may arise from unauthorized changes to the
product.
Salesforce AI Trust Layer - ANS Documentation outlining how organizations can manage and
track generative AI interactions securely.
Prompt Template Type - ANS The specific format or structure used for creating prompts in
the Prompt Builder.
CRM-derived Grounding Data - ANS Data sourced from the Customer Relationship
Management system used to enhance AI responses.
Model Selection - ANS The process of choosing which AI model to use for generating
responses.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
