OMIS 338 ACTUAL EXAM SCRIPT 2026
EXAMINATION TEST QUESTIONS AND
CORRECT ANSWERS
◍ What are warehouses that act as intermediaries between factories
and customers called? Answer: Distribution centers
◍ What is a warm welcome by an employee at a hotel check-in
counter an example of? Answer: A moment of truth
◍ What is true of goods-producing processes? Answer: They are
mechanistic and controllable because of the lack of customer
participation
◍ What do preproduction services in the value chain focus on?
Answer: Gaining a customer
◍ What differs between Industry 4.0 and Service 4.0? Answer:
Information intensity
◍ What is a benefit of globalization from the firm's perspective?
Answer: More new markets
, ◍ What is a similarity between goods and services? Answer: Both can
be standardized or customized
◍ What is the mean and standard deviation of the first door sample
measurements? Answer: Mean = 32.495"; SD ≈ 0.291"
◍ What is the mean and standard deviation of the second door sample
measurements? Answer: Mean = 32.19"; SD ≈ 0.240"
◍ Which balanced scorecard category includes % of sales from new
goods/services? Answer: Innovation perspective
◍ Which perspective measures value to shareholders? Answer:
Financial perspective
◍ What is the productivity measure of a pizzeria that produces 3000
pizzas in 150 hours? Answer: 20 pizzas/hour
◍ What value chain element is NOT directly involved in creation
flow? Answer: Support and general management processes
◍ What service dimension do Jim's Gym towels address? Answer:
Tangibility
◍ What did the university moving online during COVID
demonstrate? Answer: Resilience
EXAMINATION TEST QUESTIONS AND
CORRECT ANSWERS
◍ What are warehouses that act as intermediaries between factories
and customers called? Answer: Distribution centers
◍ What is a warm welcome by an employee at a hotel check-in
counter an example of? Answer: A moment of truth
◍ What is true of goods-producing processes? Answer: They are
mechanistic and controllable because of the lack of customer
participation
◍ What do preproduction services in the value chain focus on?
Answer: Gaining a customer
◍ What differs between Industry 4.0 and Service 4.0? Answer:
Information intensity
◍ What is a benefit of globalization from the firm's perspective?
Answer: More new markets
, ◍ What is a similarity between goods and services? Answer: Both can
be standardized or customized
◍ What is the mean and standard deviation of the first door sample
measurements? Answer: Mean = 32.495"; SD ≈ 0.291"
◍ What is the mean and standard deviation of the second door sample
measurements? Answer: Mean = 32.19"; SD ≈ 0.240"
◍ Which balanced scorecard category includes % of sales from new
goods/services? Answer: Innovation perspective
◍ Which perspective measures value to shareholders? Answer:
Financial perspective
◍ What is the productivity measure of a pizzeria that produces 3000
pizzas in 150 hours? Answer: 20 pizzas/hour
◍ What value chain element is NOT directly involved in creation
flow? Answer: Support and general management processes
◍ What service dimension do Jim's Gym towels address? Answer:
Tangibility
◍ What did the university moving online during COVID
demonstrate? Answer: Resilience
