MILESTONE 2 RETAKE EXAM SCRIPT 2026
TEST BANK WITH FULL SOLUTION
⩥ John, a busy professional by day and a horror-movie buff by night. is
considering switching his tv service to spectrum. Here is what you have
learned: 1. He has 3 tvs in his home and wants to be able to record
programs on all tvs. 2. His favorite show is Euphoria on HBO. 3. His
favorite premium services are HBO and Showtime. Based on your
conversation with John, what spectrum tv offer provides the most value
and meet his needs? Answer: Spectrum Tv Select promo offer for new
customers with the entertainment view, HBO, Showtime, and DVR
service.
⩥ Meet Luke, he is a college student with 3 roommates who all use the
internet heavily. He saw an advertisement for Internet at $49.99 a month
for 12 months but wants to make sure it's the right speed. What level of
internet service will Luke get at the $49.99 price? Answer: Spectrum
Internet
⩥ True or False: Phillip wants to be able to use his laptop and iPad
anywhere in his home. Phillip can add WiFi at no additional cost, he just
has to ask for the router. Answer: False
⩥ Your account holder, Chandra, says she likes to watch Game Shows,
Comic Book movies, and reality tv shows. She also said that she adores
the programming on HBO and Starz but usually has to go through
, Amazon to get them. Based on this information, what tv service package
would meet Chandra's needs and you should offer FIRST? Answer:
Spectrum Tv Select + Entertainment view, HBO, & Starz/Starz Encore
⩥ Meet Susan, a mother of 2 school aged children who needs reliable
home phone service to ensure that she can always be reached in case of
emergency. Susan needs to keep in touch with her mother in Montana
and her sister in Madrid. Having Wi-Fi is a must so she can use her
laptop while the children are playing games online. Susan's family
doesn't watch tv often due to their busy schedules. When they do watch
tv, they enjoy watching Disney Channel, home improvement programs
along with Starz and the Hallmark movie channel. She said she has 1
HD tv, 1 fax machine, and 1 desktop Pc, 1 laptop. Which offer BEST
meets all of Susan's household needs? Answer: Spectrum Tv Select with
the Entertainment View and Starz/Starz Encore, HD DVR, Spectrum
Internet Ultra w/wifi, Spectrum voice with SVI, and 3 unlimited mobile
lines.
⩥ Meet Phillip, a telecimmuter who works from home. Answer:
Spectrum Internet Ultra w/wifi
⩥ Your Customer, Isabelle speaks fluent spanish and English. Answer:
Spectrum Mi Plan Latino + Spectrum Internet with Voice and Mobile
calling plan.
⩥ The customer you are speaking with would like to take over the
account for roommate Answer: Ask the customer to print and fill out the
TEST BANK WITH FULL SOLUTION
⩥ John, a busy professional by day and a horror-movie buff by night. is
considering switching his tv service to spectrum. Here is what you have
learned: 1. He has 3 tvs in his home and wants to be able to record
programs on all tvs. 2. His favorite show is Euphoria on HBO. 3. His
favorite premium services are HBO and Showtime. Based on your
conversation with John, what spectrum tv offer provides the most value
and meet his needs? Answer: Spectrum Tv Select promo offer for new
customers with the entertainment view, HBO, Showtime, and DVR
service.
⩥ Meet Luke, he is a college student with 3 roommates who all use the
internet heavily. He saw an advertisement for Internet at $49.99 a month
for 12 months but wants to make sure it's the right speed. What level of
internet service will Luke get at the $49.99 price? Answer: Spectrum
Internet
⩥ True or False: Phillip wants to be able to use his laptop and iPad
anywhere in his home. Phillip can add WiFi at no additional cost, he just
has to ask for the router. Answer: False
⩥ Your account holder, Chandra, says she likes to watch Game Shows,
Comic Book movies, and reality tv shows. She also said that she adores
the programming on HBO and Starz but usually has to go through
, Amazon to get them. Based on this information, what tv service package
would meet Chandra's needs and you should offer FIRST? Answer:
Spectrum Tv Select + Entertainment view, HBO, & Starz/Starz Encore
⩥ Meet Susan, a mother of 2 school aged children who needs reliable
home phone service to ensure that she can always be reached in case of
emergency. Susan needs to keep in touch with her mother in Montana
and her sister in Madrid. Having Wi-Fi is a must so she can use her
laptop while the children are playing games online. Susan's family
doesn't watch tv often due to their busy schedules. When they do watch
tv, they enjoy watching Disney Channel, home improvement programs
along with Starz and the Hallmark movie channel. She said she has 1
HD tv, 1 fax machine, and 1 desktop Pc, 1 laptop. Which offer BEST
meets all of Susan's household needs? Answer: Spectrum Tv Select with
the Entertainment View and Starz/Starz Encore, HD DVR, Spectrum
Internet Ultra w/wifi, Spectrum voice with SVI, and 3 unlimited mobile
lines.
⩥ Meet Phillip, a telecimmuter who works from home. Answer:
Spectrum Internet Ultra w/wifi
⩥ Your Customer, Isabelle speaks fluent spanish and English. Answer:
Spectrum Mi Plan Latino + Spectrum Internet with Voice and Mobile
calling plan.
⩥ The customer you are speaking with would like to take over the
account for roommate Answer: Ask the customer to print and fill out the
