Water Operator Class D Study Guide with Complete Solutions
The primary purpose of the Water Utility Industry expiration
- -The production and delivery of safe
drinking water to consumers
Results of required tests, measurements or
analysis must be reported - -within 10 days
Those who work in the public water industry have following its completion
a responsibility to meet standards created by
these types of government entities. - -
Federal and State A copy of Consumer Confidence reports (EPA
Required)must be kept for - -5 years
basic federal and state standards state that
Water must be: - -disinfected, delivered at Administers water operator licensing - -
adequate pressure, and be ample in quantity. TCEQ
Employees should guard what - -the water TCEQ - -Texas Commission on
supply and facilities Environmental Quality
Employees should guard the water supply and Description of a public water system - -
facilities from these three things. - - Regularly serves at least 25 individuals daily at
contamination, vandalism and terrorism least 60 days out of the year.Services at least 15
service connections.
Bacteriological analysis records are kept for -
-5 years MUDs - -Municipal Utility Districts
Chemical analysis records are kept for - - Water is essential to - -Life and health
10 years
Customers are entitled to - -courteous
Records about action taken to correct violations treatment & answers to questions about water
of primary drinking water regulations are kept for
- -3 years after last action taken
This type of public system is not required to
compile monthly reports - -systems that
Written documentation relating to sanitary serve less than 100 connections OR purchase
surveys conducted are kept for - -10 years treated water
after the survey is completed
Job training for water utility operators is available
Documentation of a variance or exemption through these 3 organizations - -American
granted is kept for - -5 years after its Water Works Association, Texas Engineering
,Water Operator Class D Study Guide with Complete Solutions
Extension Service, Texas Water Utilities
Association
The state agency that regulated drinking water in
Texas and administers the Federal Safe Drinking
All public water systems are required to employ Water Act - -TCEQ
certified operators even if the system only -
-redistributes treated water bought from
another source The water system must notify the TCEQ when (5
items) - -there is a change or alteration of
the system; a new facility to be build; water
cities, municipal utility districts,rural water supply supply health hazards; change in water quality;
corporations mobile home parks, campgrounds change in water source
are examples of: - -Public Water Systems
MUDs; Rural Water Supply Corporations;
Examples of community water systems - - Drainage Districts; Ground Water Conservation
cities, municipal utility districts,rural water supply Districts; Subsidence Districts and River
corporations, mobile home parks, campgrounds Authorities -- These are what type of agencies
and what do they impact? - -Regional and
local agencies that impact the water utility
Non-community water system - -Any public industry
water system that is not a community system
The relationship between you and the customer -
travel trailer spaces, Hotel and motel rooms, -Public Relations
service stations are examples of this type of
water systems - -non-community water
systems PR - -Public Relations
The federal agency that impacts the water Wat are the three keys to good customer
industry - -EPA relations - -Everything the utility does is
PR; Customers are entitles to courteous
treatment; Every employee is a PR person
EPA - -Environmental Protection Agency
Customers have the most contact with - -
The most important federal law impacting the Meter Readers
water utility industry is the - -Safe Drinking
Water Act
Meter readers can be ambassadors of goodwill
by doing these 5 things - -wearing
The Safe Drinking Water Act establishes these 4 identifying clothing; being neat and courteous;
national safety and quality standards - - Teaching customers how to read their meter;
Physical, Chemical, Bacteriological, Radiological Explaining utility policies such as delinquent
,Water Operator Class D Study Guide with Complete Solutions
notices or disputed readings; Taking care or utility policy; a history of the utility; tips on water
property conservation
Maintenance crews can warn customers of - Delinquent payment notices should be (4 things)
-service interruptions - -tactful and tasteful; mailed in an
envelope; businesslike
Maintenance crews can provide this to protect
the public - -signs and barriers The EPA requires community water systems to
The water system must provide customers with a
report on the system's water quality how often? -
The plant operator is responsible for making the -yearly
water - -safe to drink and use
The annual system water quality report should be
Water bills should be 4 things - -accurate; - -attractive; easy to understand
itemized; neat; legible
The annual system water quality report can build
It is important that the utility have a sense of this what - -goodwill and trust with the customer
(attitude) - -pride and professionalism
Good treatment of employees includes 3 primary
Employees should be kept informed of utility... - things - -fair wages; benefits; safe working
-plans and policies conditions
How should customer complaints be treated? - After action is taken on a complaint the employee
-as legitimate and investigated as soon as should do this to to make sure everything is
possible satisfactory(OK). - -follow up with a phone
call, post card or e-mail
In small water systems the operator is often -
-a meter reader, repair crew and pump Give 3 reasons that water plant facilities should
operator; the highest paid employee; a college be kept neat and clean - -to indicate a
graduate professional attitude; to keep public support; to
keep confidence in the water quality
Stuffers are - -sent to customers in billing
statements The employee should listen to special requests
and look for ways to oblige the customer within -
-utility policy
Suffers can be many things. Name 4. - -
departments to call for service; explanations of
, Water Operator Class D Study Guide with Complete Solutions
The chemical symbol for water - -H2O things - -water usage; system pressure;
sample results; repairs; amount of chlorine used
Three forms of water - -solid(ice);
liquid(water); water(vapor/gas) Reports by Surface water systems must be
received by the TCEQ at this location - -
Austin
Hydrological cycle - -the natural exchange
of water between the earth and atmosphere
Reports for Surface water systems must be
received by the TCEQ by - -the 15th of the
Average water use depends on these 5 things - following month
-temperature; rainfall; cost; supply;
economic level
How often are ground water systems are required
to compile reports? - -monthly
Ground Water is located - -located below
the earth's surface (underground)
Reports for Ground Water Systems must be kept
for... - -inspection or review but are not
Name the three places that surface water comes required to mail them in
from. - -rivers; lakes; reservoirs
Types of systems that are not required to compile
According to the TCEQ, future water supplies will monthly reports - -Ground Water & Surface
be - -more scarce Water that serve less than 100 connections
Raw Water - -Surface water or ground Water is never found in nature with this
water prior to treatment characteristic - -pure
Ground water is tapped by - -wells Name the 5 physical characteristics of water -
-Temperature; Turbidity; Color; Taste and
Odor
Potable water - -water that is free of
disease-causing organisms, has a chlorine
residual and is safe for human consumption Chemical Characteristics of water - -
Hardness; pH; Solids; Gases
Before construction, the utility must submit
engineering plans to - -the AWWA Turbidity - -the amount of suspended
matter such as clay, silt, organic matter and
microorganisms in water
Operators should keep records of 5 types of
The primary purpose of the Water Utility Industry expiration
- -The production and delivery of safe
drinking water to consumers
Results of required tests, measurements or
analysis must be reported - -within 10 days
Those who work in the public water industry have following its completion
a responsibility to meet standards created by
these types of government entities. - -
Federal and State A copy of Consumer Confidence reports (EPA
Required)must be kept for - -5 years
basic federal and state standards state that
Water must be: - -disinfected, delivered at Administers water operator licensing - -
adequate pressure, and be ample in quantity. TCEQ
Employees should guard what - -the water TCEQ - -Texas Commission on
supply and facilities Environmental Quality
Employees should guard the water supply and Description of a public water system - -
facilities from these three things. - - Regularly serves at least 25 individuals daily at
contamination, vandalism and terrorism least 60 days out of the year.Services at least 15
service connections.
Bacteriological analysis records are kept for -
-5 years MUDs - -Municipal Utility Districts
Chemical analysis records are kept for - - Water is essential to - -Life and health
10 years
Customers are entitled to - -courteous
Records about action taken to correct violations treatment & answers to questions about water
of primary drinking water regulations are kept for
- -3 years after last action taken
This type of public system is not required to
compile monthly reports - -systems that
Written documentation relating to sanitary serve less than 100 connections OR purchase
surveys conducted are kept for - -10 years treated water
after the survey is completed
Job training for water utility operators is available
Documentation of a variance or exemption through these 3 organizations - -American
granted is kept for - -5 years after its Water Works Association, Texas Engineering
,Water Operator Class D Study Guide with Complete Solutions
Extension Service, Texas Water Utilities
Association
The state agency that regulated drinking water in
Texas and administers the Federal Safe Drinking
All public water systems are required to employ Water Act - -TCEQ
certified operators even if the system only -
-redistributes treated water bought from
another source The water system must notify the TCEQ when (5
items) - -there is a change or alteration of
the system; a new facility to be build; water
cities, municipal utility districts,rural water supply supply health hazards; change in water quality;
corporations mobile home parks, campgrounds change in water source
are examples of: - -Public Water Systems
MUDs; Rural Water Supply Corporations;
Examples of community water systems - - Drainage Districts; Ground Water Conservation
cities, municipal utility districts,rural water supply Districts; Subsidence Districts and River
corporations, mobile home parks, campgrounds Authorities -- These are what type of agencies
and what do they impact? - -Regional and
local agencies that impact the water utility
Non-community water system - -Any public industry
water system that is not a community system
The relationship between you and the customer -
travel trailer spaces, Hotel and motel rooms, -Public Relations
service stations are examples of this type of
water systems - -non-community water
systems PR - -Public Relations
The federal agency that impacts the water Wat are the three keys to good customer
industry - -EPA relations - -Everything the utility does is
PR; Customers are entitles to courteous
treatment; Every employee is a PR person
EPA - -Environmental Protection Agency
Customers have the most contact with - -
The most important federal law impacting the Meter Readers
water utility industry is the - -Safe Drinking
Water Act
Meter readers can be ambassadors of goodwill
by doing these 5 things - -wearing
The Safe Drinking Water Act establishes these 4 identifying clothing; being neat and courteous;
national safety and quality standards - - Teaching customers how to read their meter;
Physical, Chemical, Bacteriological, Radiological Explaining utility policies such as delinquent
,Water Operator Class D Study Guide with Complete Solutions
notices or disputed readings; Taking care or utility policy; a history of the utility; tips on water
property conservation
Maintenance crews can warn customers of - Delinquent payment notices should be (4 things)
-service interruptions - -tactful and tasteful; mailed in an
envelope; businesslike
Maintenance crews can provide this to protect
the public - -signs and barriers The EPA requires community water systems to
The water system must provide customers with a
report on the system's water quality how often? -
The plant operator is responsible for making the -yearly
water - -safe to drink and use
The annual system water quality report should be
Water bills should be 4 things - -accurate; - -attractive; easy to understand
itemized; neat; legible
The annual system water quality report can build
It is important that the utility have a sense of this what - -goodwill and trust with the customer
(attitude) - -pride and professionalism
Good treatment of employees includes 3 primary
Employees should be kept informed of utility... - things - -fair wages; benefits; safe working
-plans and policies conditions
How should customer complaints be treated? - After action is taken on a complaint the employee
-as legitimate and investigated as soon as should do this to to make sure everything is
possible satisfactory(OK). - -follow up with a phone
call, post card or e-mail
In small water systems the operator is often -
-a meter reader, repair crew and pump Give 3 reasons that water plant facilities should
operator; the highest paid employee; a college be kept neat and clean - -to indicate a
graduate professional attitude; to keep public support; to
keep confidence in the water quality
Stuffers are - -sent to customers in billing
statements The employee should listen to special requests
and look for ways to oblige the customer within -
-utility policy
Suffers can be many things. Name 4. - -
departments to call for service; explanations of
, Water Operator Class D Study Guide with Complete Solutions
The chemical symbol for water - -H2O things - -water usage; system pressure;
sample results; repairs; amount of chlorine used
Three forms of water - -solid(ice);
liquid(water); water(vapor/gas) Reports by Surface water systems must be
received by the TCEQ at this location - -
Austin
Hydrological cycle - -the natural exchange
of water between the earth and atmosphere
Reports for Surface water systems must be
received by the TCEQ by - -the 15th of the
Average water use depends on these 5 things - following month
-temperature; rainfall; cost; supply;
economic level
How often are ground water systems are required
to compile reports? - -monthly
Ground Water is located - -located below
the earth's surface (underground)
Reports for Ground Water Systems must be kept
for... - -inspection or review but are not
Name the three places that surface water comes required to mail them in
from. - -rivers; lakes; reservoirs
Types of systems that are not required to compile
According to the TCEQ, future water supplies will monthly reports - -Ground Water & Surface
be - -more scarce Water that serve less than 100 connections
Raw Water - -Surface water or ground Water is never found in nature with this
water prior to treatment characteristic - -pure
Ground water is tapped by - -wells Name the 5 physical characteristics of water -
-Temperature; Turbidity; Color; Taste and
Odor
Potable water - -water that is free of
disease-causing organisms, has a chlorine
residual and is safe for human consumption Chemical Characteristics of water - -
Hardness; pH; Solids; Gases
Before construction, the utility must submit
engineering plans to - -the AWWA Turbidity - -the amount of suspended
matter such as clay, silt, organic matter and
microorganisms in water
Operators should keep records of 5 types of
