MGSC 395 Exam 1 review questions and answers verified solutions| graded a+

Competitive Priorities - correct answers the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers Competitive Capabilities - correct answers the cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver Order Qualifiers - correct answers characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase Order Winners - correct answers a criterion customers use to differentiate the services or products of one firm from those of another Service process - correct answers Output can't be inventoried, high costumer contact, short response time, labor intensive, quality not easily measured Manufacturing process - correct answers physical output, can be inventories, low costumer contact, long response time, capital intensive, quality can be easily measured front office - correct answers High costumer contact, high customization, individualized process Hybrid Office - correct answers Some costumer interaction, standard services, dominant path with exceptions to how work is performed Back office - correct answers a process with low customer contact and little service customization job process - correct answersa process with the flexibility needed to produce a wide variety of products in significant quantities, with considerable divergence in the steps performed Batch Process - correct answersMost common process where multiple products are made in low volume with disconnected flows. The processes are moderately repetitive line process - correct answersA type of process used to produce a large volume of a standardized product. continuous flow process - correct answershigh volume, high standardization, commodity products, continuous flows design-to-order - correct answersa strategy that involves designing new products that do not currently exist, and then manufacturing them to meet unique customer specifications Make-to-order - correct answersmake products to customer specifications in low volumes assemble-to-order - correct answersa strategy for producing a wide variety of products from relatively few subassemblies and components after the customer orders are received make-to-stock - correct answersa strategy that involves holding items in stock for immediate delivery, thereby minimizing customer delivery times Process Analysis - correct answersthe documentation and detailed understanding of how work is performed and how it can be redesigned define, measure, analyze, improve, control - correct answersSix Sigma DMAIC Ritz-Carlton - correct answersMalcolm Baldridge award winner(2x) defect - correct answersany instance when a process fails to satisfy its customer internal failure cost - correct answerscosts resulting from defects that are discovered during the production of a service or product external failure cost - correct answerscosts that arise when a defect is discovered after the customer receives the service or product Prevention Cost - correct answerscost of preventing defects before they occur appraisal costs - correct answerscosts associated when a firm assesses the performance level of its processes Acceptance Sampling - correct answersthe application of statistical techniques to determine whether a quantity of material should be accepted or rejected based on the inspection or test of a sample Control Charts - correct answersDetects defects and determine if the process has deviated from design specifications Common Cause Variation - correct answersthe purely random, unidentifiable sources of variation that are unavoidable with the current process Special Cause Variation - correct answers ariation-causing factors that can be identified x-chart - correct answers measures whether the process is generating output, on average, consistent with a target value R-chart - correct answers measures if process variability in in control Process Capability Ratio - correct answers determines if process variability causes the problem Process Capability Index - correct answers measures how well a process is centered and whether the variability is acceptable transition from economies of scale to diseconomies of scale - correct answers The point where average unit costs are lowest Expansionist Strategy - correct answers Stays ahead of demand, preempt the expansion of other firms wait and see strategy - correct answers Lags behin