MGSC 395- Exam 1 (Branner) Questions With 100% Correct And Verified Answers.

Operations Management - correct answers The systematic design, direction, and control of processes. Process - correct answers any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs. Operation - correct answers a group of resources performing all or part of one or more processes. Market Analysis - correct answers Understanding what the customer wants and how to provide it. Competitive priorities - correct answers the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. Competitive Capabilities - correct answers Cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver. Order Qualifiers - correct answers Minimum level required (think about car example) Order Winners - correct answers A criterion customers use to differentiate (car example) Ex. You are interested in buying a laptop computer. Your list of considerations include the computer's speed in processing data, its weight, screen size, and price. You consider a number of different models, and narrow your list based on speed and monitor screen size, then finally select a model to buy based on its weight and price Q: In this decision, weight and price are examples of: - correct answersOrder Winner Competitive Priorties - correct answersthe critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. (Think about the different companies example) T or F: Flexibility is a possible competitive priority. - correct answersTrue How do you compare the operational performance of the companies? - correct answersProductivity is a basic measure of performance that allows the comparison of companies that appear to have nothing in common. Supply Chain Management - correct answersThe synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand Supply Chain - correct answersAn interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers T or F: Operations management refers to the direction and control of inputs that transform processes into products and services. - correct answersTrue T or F: Manufacturing processes tend to be capital intensive. - correct answersTrue A job process should be preferred when: A. workforce and equipment are specialized. B. products are made to stock type. C. customization is high and volume is low. D. customization is low and volume is high. - correct answersC. customization is high and volume is low. A manufacturer that produces standard products in large volumes is likely to be using a(n): A. make-to-stock strategy. B. make-to-order strategy. C. assemble-to-order strategy. D. engineer-to-order strategy - correct answersA. make-to-stock strategy. Can you guess a company that has won the Malcolm Baldrige National Quality Award? - correct answersRitz Carlton Internal Failure Costs (poor quality) - correct answersCosts resulting from defects that are discovered during the production of a service or product (Ex. Cost of scrap) External Failure Cost (poor quality) - correct answersCosts that arise when a defect is discovered after the customer receives the service or product (Ex. Lawsuit from injury from the product) Prevention Costs (good quality) - correct answersThe cost of preventing defects before they happen or improving the process. (Ex. - process improvements) Appraisal Costs (good quality) - correct answersCost associated when a firm assess the performance level of its processes (Ex. - an audit) Which of the following is a part of prevention cost? A. The cost of quality audits B. The cost resulting from scrap C. The cost of improving process and product design D. The cost of lawsuits from injury from use of the product - correct answersC. The cost of improving process and product design Six Sigma (DMAIC) - correct answersDefine, Measure, Analyze, Improve, Control Which step of the Six Sigma DMAIC process monitors the process to make sure high - performance levels are maintained? A. Define B. Measure C. Analyze D. Improve E. Control - correct answersE. Control In acceptance sampling, the proportion defective that the buyer will allow in an incoming shipment is: A. the acceptable random sample (ARS). B. the upper control limit (UCL). C. the lower control limit (LCL). D. the acceptable quality level (AQL). - correct answersD. the acceptable quality level (AQL). Control charts are used to... - correct answersDetect defects and determine if the process has deviated from design specifications. Process Capability - correct answersthe ability of the process to meet the design specifications for a service or product Process Capability Index (Cpk) - correct answers- Measures how well the process is centered and whether the variability is acceptable. - We take the minimum of the two Cpk ratios because it gives the worse-case scenario. - Compare Cpk to critical value to judge whether a process is capable Process Capability Ratio (Cp) - correct answersIf a process fails the Cpk test, the Cp test can be used to determine if the process variability is causing the problem. 2 types of cause variation - correct answers1. Common Cause Variation (purely random, unidentifiable sources of variation) 2. Special (Assignable) Cause Variation (Can be identified) Competitive Priorities - correct answersCritical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future The 9 Competitive Priorities (CCOLDD TVV) - correct answers1. Customization 2. Consistent quality 3. On-time delivery 4. Low-cost operations 5. Development speed 6. Delivery speed 7. Top quality 8. Variety 9. Volume flexibility Service Processes - correct answers- Intangible, perishable output - Output can't be inventoried - High customer contact - Short response time - Labor intensive - Quality not easily measured Manufacturing Processes - correct answers- Physical, durable output - Output can be inventoried - Low customer contact - Long response time - Capital intensive - Quality easily measured Design-to-Order - correct answers Product doesn't currently exist; manufactured to meet customer's unique specification. Top quality, customization, and variety (ex. Satellites) Make-to-Order - correct answers Make products to customer's specification in low volumes. Top quality, on-time delivery, and flexibility (ex. Boeing 737) Assemble-to-Order - correct answers Producing a variety of products from few subassemblies and components after the order is received. Best for delivery speed and variety (ex. Bike) Make-to-Stock - correct answers Holding items in stock for immediate delivery to minimize customer delivery times. Low-cost operation, fast delivery speed (ex. Canned goods) Focus of Process Analysis - correct answers Documentation and detailed understanding of how work is actually done and how the work can be redesigned. Tools for Process Analysis - correct answers Flow charts, swim lane flow charts, checklists, histograms, bar charts, Pareto charts, scatter diagrams, and cause & effect (fishbone) diagrams. Pareto Chart and 80/20 Rule - correct answers- Bar graph whose bars are drawn in decreasing order of frequency or relative frequency. - 80/20 rule is where 80% of the activity is caused by 20% of the factors. Product Process Matrix for Manufacturing - correct answers Diagram where the x-axis shows less customization and higher volumes as it "increases", and the y-axis shows less divergence and more line flows as it "increases" Defect - correct answers Any instance when a process fails to satisfy its customer Total Quality Management (TQM) - correct answers Management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement - Customer satisfaction is at the center of TQM wheel - Employee involvement (culture, teams) and continuous improvement (plan, do, study, act) are outside customer satisfaction of TQM wheel Acceptance Sampling - correct answers Application of statistical techniques to determine if a quantity of material from a supplier should be accepted or rejected based on the inspection or test of one or more samples. Acceptable Quality Level (AQL) - correct answers Quality level desired by the consumer Inspection of Sample - correct answers When a random sample is taken from a large quantity of items and tested or measured relative to specifications or quality measures of interest.