CERTIFIED QUALITY IMPROVEMENT
ASSOCIATE FULL SOLUTION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ Must be (Kano model). Answer: Example: interest rates go down,
the number of mortgage loans obtained goes up.
◉ Feigenbaum's 4 deadly sins. Answer: Producing overseas,
Confining quality to the factory, Wishful thinking, hot house quality
◉ 3 phases of organizational planning. Answer: Strategic planning,
tactical planning, operational planning
◉ Storming. Answer: A period of high emotionality and tension
among team members (Ex: Team expectations tend to be clarified
and further elaborated and attention begins to shift toward
obstacles standing in the way of team goals)
◉ Feigenbaum's categories of quality costs. Answer: Appraisal,
Internal and external failures, Prevention
◉ Juran's trilogy. Answer: Quality planning, quality control, quality
improvement
,◉ DMAIC: Measure stage. Answer: Baseline data is obtained on
current process performance and the variables that impact that
performance
◉ Design of experiments. Answer: A Six Sigma method that allows
for a great deal of information to be analyzed with a minimum
number of experiments
◉ Histogram: vertical axis. Answer: Frequency of occurrence
◉ PFMEA (Process Failure Mode Effects Analysis). Answer: Allows
an organization to eliminate or control the potential for critical
process failures in a system
◉ Crosby steps. Answer: Management commitment, education and
training, measurements, cost of quality, quality awareness,
corrective action, zero defects, goat setting, recognition
◉ Quality improvement. Answer: Actions to change the performance
of a process
◉ Team leader. Answer: Responsible for communication with
management and keeping project on budget
, ◉ Champion. Answer: Responsible for getting management to
support the team activities
◉ Prevention costs. Answer: Cost of Poor quality aimed toward
reducing number of defects generated by a process; associated with
planned process improvement implementation
◉ 7 Quality tools = Who?. Answer: Kaoru Ishikawa
◉ Enterprise risk example. Answer: Example: Legal action
◉ Staffing the team = who?. Answer: Team leader
◉ Crosby's 4 absolutes. Answer: 1. Conformance to requirements is
the only definition of quality 2. What causes quality is prevention,
not appraisal 3. Zero defects is the only acceptable performance
standard 4. The price of nonconformance is how quality should be
measured
◉ Attribute Control Chart. Answer: Example: attribute p-Chart
where a percentage is taken based on the observed results
ASSOCIATE FULL SOLUTION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ Must be (Kano model). Answer: Example: interest rates go down,
the number of mortgage loans obtained goes up.
◉ Feigenbaum's 4 deadly sins. Answer: Producing overseas,
Confining quality to the factory, Wishful thinking, hot house quality
◉ 3 phases of organizational planning. Answer: Strategic planning,
tactical planning, operational planning
◉ Storming. Answer: A period of high emotionality and tension
among team members (Ex: Team expectations tend to be clarified
and further elaborated and attention begins to shift toward
obstacles standing in the way of team goals)
◉ Feigenbaum's categories of quality costs. Answer: Appraisal,
Internal and external failures, Prevention
◉ Juran's trilogy. Answer: Quality planning, quality control, quality
improvement
,◉ DMAIC: Measure stage. Answer: Baseline data is obtained on
current process performance and the variables that impact that
performance
◉ Design of experiments. Answer: A Six Sigma method that allows
for a great deal of information to be analyzed with a minimum
number of experiments
◉ Histogram: vertical axis. Answer: Frequency of occurrence
◉ PFMEA (Process Failure Mode Effects Analysis). Answer: Allows
an organization to eliminate or control the potential for critical
process failures in a system
◉ Crosby steps. Answer: Management commitment, education and
training, measurements, cost of quality, quality awareness,
corrective action, zero defects, goat setting, recognition
◉ Quality improvement. Answer: Actions to change the performance
of a process
◉ Team leader. Answer: Responsible for communication with
management and keeping project on budget
, ◉ Champion. Answer: Responsible for getting management to
support the team activities
◉ Prevention costs. Answer: Cost of Poor quality aimed toward
reducing number of defects generated by a process; associated with
planned process improvement implementation
◉ 7 Quality tools = Who?. Answer: Kaoru Ishikawa
◉ Enterprise risk example. Answer: Example: Legal action
◉ Staffing the team = who?. Answer: Team leader
◉ Crosby's 4 absolutes. Answer: 1. Conformance to requirements is
the only definition of quality 2. What causes quality is prevention,
not appraisal 3. Zero defects is the only acceptable performance
standard 4. The price of nonconformance is how quality should be
measured
◉ Attribute Control Chart. Answer: Example: attribute p-Chart
where a percentage is taken based on the observed results
